酒店CHIEFCON新1

前厅部部门岗位职责说明FRONT OFFICE DEPT. JOB DESCRIPTION部门DEPARTMENTFront Office 直接上司REPORTING TO Front Office Manager职位POSITION Chief Concierge直辖下属SUBORDINATEBell Service Transportation Supervisor职级JOB LEVEL编号REF NO.涉及部门 RELATIONSHIPS:- All Front Office Personnel- All sections of other Department - Outside Suppliers, such Newspaper and transportation 工作概述 JOB SUMMARY:Primarily responsible in the discharge and supervision of all concierge functions, including bell service, information and message service, as well as administration of transportation.工作职责 DUTIES REPONSIBILITIES:1. Responsible for obtaining update tour information regarding places of interests and other similar spots intended for tourists. Provide monthly entertainment and activity information at Concierge Counter for guests.2. Provide information of the Customs and Immigration Regulations of ShenZhen, in particular, and Peoples Republic of China in general, as well as related forms for immigration at Concierge Counter.3. Oversee the operations of the bell service and ensure it smoothly without delay or mishandling.4. Responsible for the daily roster under the jurisdiction.5. Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell Service. Ensure all activities are properly logged down with clear record.6. Maintain clear, proper and accurate records of all luggages kept at concierge storeroom.7. Assist in training of all subordinates in coordination with job related standard, policies and procedures. Ensure all subordinates follow above standard and P&P accordingly.8. Accomplish all monthly reports as required.9. Monitor Transportation Supervisor to finish all assignments given by management, and to keep proper records of all transportation activities.10. Perform all duties, other than the above as requested by the hotel, company policies and/or his/her direct supervisor.11. Always conduct your job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be.政策制定人PREPARED BY审批人APPROVED BY采用日期EFFECTIVE22