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前厅部部门岗位职责说明FRONT OFFICE DEPT. JOB DESCRIPTION部门DEPARTMENTFront Office 直接上司REPORTING TO Chief Purser职位POSITION Asst. Chief Purser直辖下属SUBORDINATEPurser职级JOB LEVEL编号REF NO.涉及部门 RELATIONSHIPS:-All Front Office Personnel-Housekeeping Personnel-F&B Personnel-Accounting Personnel-House Guests工作概述 JOB SUMMARY:Assist the Chief Purser to monitor all aspects of daily operation related to the Executive Floor. Supervise pursers and enhance first class service are rendered to all club guests. Coordinate with other sections and departments to maintain standards of Executive Floor, both in service and function.工作职责 DUTIES REPONSIBILITIES:1. Assist the Chief Purser to supervise the check-in and check-out of guests at Executive Floor and make sure the service is efficient and accurate.2. Responsible for the daily operation of Executive Floor while the absent of the Chief Purser.3. Ensure all guests needs or requests are followed up by staff and guests are aware of the feedback.4. Ensure appropriate supervision extended to Executive Floor staff in maintaining first class service provided to the guests.5. Follow-up on all outstanding assignments on the logbook and take actions accordingly.6. Supervise the daily pre-allocating rooms for all Executive Floor guests and personally to have physical check of the rooms to make sure all amenities and set-up are arranged and delivered in the room before guest arrival.7. Maintain a friendly, neat and pleasant image to guests, and ensure guests special requests are met.8. Assist the Chief Purser in organizing and conducting training for staff. 9. Evaluate the standard and performance for the Pursers from time to time and remind them on common errors on their work.政策制定人PREPARED BY审批人APPROVED BY采用日期EFFECTIVE18前厅部部门岗位职责说明FRONT OFFICE DEPT. JOB DESCRIPTION部门DEPARTMENTFront Office 直接上司REPORTING TO Chief Purser职位POSITION Asst. Chief Purser直辖下属SUBORDINATEPurser职级JOB LEVEL编号REF NO.10. Ensure the tidy and cleanliness of the lounge and kitchen areas to provide good environment for the guests and meet the Hygiene standard.11. Uplift the morale and soothe the grievance of all staff.12. Assist the Chief Purser in any actions of minimizing cost at the Executive Floor.13. Assist the Chief Purser in monthly business report and submit to related department accordingly.14. Perform all duties, other than the above as requested by the hotel, company policies and/or his/her direct supervisor.15. Always conduct your job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be.政策制定人PREPARED BY审批人APPROVED BY采用日期EFFECTIVE19
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