酒店 TAO-RM-RES-A030 Working Area Maintaining

THE ST. REGIS SHANGHAI上海瑞吉红塔大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Working Area Maintaining任务:工作区域维护Code序号:RM-RES-A030Objectives：At the end of this session reservation sales agent will be knowing the procedure of working area maintaining. 目的:在课程结束的时候预订部销售文员应懂得工作区域维护的程序。Standard ：Reservation Sales Agents are personally responsible to keep the working area tidy and clean to maintain a quiet and healthy working environment and to enhance customer satisfaction. Ensure adequate supply of stationary is available in the Reservations Office at all times. 标准:预 订 部 销 售 文 员 应对自 己工作区域的干净和整齐负责， 以 便 为 大家 提 供 安静健康 的 工 作 环 境 并 提 高 客 人 对 服 务 的 满 意 度 。 并确保预订部办公室随时保证有充足的办公室用品。 Resources:Flip Chart, Handout.培训器材:白板，白板纸，培训资料。Method 培训方式Training Steps培训步骤Time时间Introduction介绍Lecture教学式F/P(P) Contents内容Lecture & Explanation教学式与讲解OHP(P)Summary总结Show “ W.I.F.M” (Objectives)显示课程目的The objectives of this session is: (Refer to Objectives of this TAO)今天这堂课的目的是：（参考标准与程序The main content of this course should be: 这节课的主要内容是： Working area maintaining. 工作区域维护。Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comment and question on each step. 将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。Review Key Points:回顾要点：1. Ask questions and have participant explain the standard and its importance. 提问并请参与者解释标准及其重要性2. Summarize critique points applicable to entire group 总结评估过程中对整组有用的要点3. Reinforce and discuss the point: 加强并讨论以下要点： Working area maintaining. 工作区域维护。5 Minutes15 Minutes5 MinutesTotal 25 MinutesPrinted on: 10/19/2019Page 3 of 3