江苏省职业学校技能大赛客房项目英语口语试题公开题库.docx

2016年江苏省职业学校技能大赛旅游类项目客房服务賽项英语口语试题公开题库Part one 句子：中译英：1. 如果您希望您的房间过一会之后清扫，请打电话给前台。译：If youd like to have your room cleaned later, please call the front desk.2. 先生，请让我为您介绍一下房间设施。译：Let me introduce the room facilities to you, sir.3. 在房间上网是免费的。译：We offer free internet service in the room.4. 除非有人要求，一般来说，我们总是先打扫走客房。译：We always do the check-out rooms first, unless there is a request.5. 对不起，先生。您再等20分钟可以吗？译：Im sorry, sir. But could you wait about another 20 minutes, please?6. 对不起，请问有没有要洗的衣服？译：Excuse me, do you have any laundry?7. 我们随时为您服务。译：We are always at your service.8. 如果您需要帮助， 请拨9到客房中心。译：If you need any help, you may call the Room Center by dialing 9.9. 我们总是尽力按要求尽早打扫房间。译：We always try to have rooms made up early on request.10. 客房电视可以接收中央台和地方电视台节目。译：The TV set in the room can receive the central China television and local TV programs.11. 酒店客房均设有个人密码保险箱，用于存放您的贵重物品。译：The guestroom has a safe box with personal password to store the valuables.12. 房间里有小冰箱。译：There is a mini-bar in the room.13. 详细情况可以在服务手册中查到。译：For detailed information, you can refer to the service directory.14. 酒店为客人提供免费的擦鞋服务。译：The hotel provides free shoe shining service for the guests.15. 我会在5分钟内将电源适配器给您送去。译：I will deliver the adapter to you in 5 minutes.16. 离开房间时请记得带钥匙。译：Please take the key card with you when you leave the room.17. 您能送一个婴儿床到1215房间来吗？译：Could you send a baby cot to Room 1215?18. 先生，您什么时候比较方便？译：What time would be convenient for you, sir?19. 您希望我什么时候过来打扫房间？译：When would you like me to clean your room?20. 这件毛衣要用冷水手洗。译：Id like this sweater washed by hand in cold water.21. 你替我要一辆出租车好吗？译：Could you get a taxi for me, please? 22. 您希望什么时候把衣服给您送回来？译：When would you like your laundry back?23. 请让我看一下您的住房卡好吗？译：Could you show me your room card, please?24. 这是我们酒店的规定。希望您能理解。译：This is our hotel policy. I hope you will understand.25. 请问您要快洗服务还是普通服务？译：Would you like express service or standard service?26. 我想多要一床毛毯和两只枕头可以吗？译：Can I have one more blanket and two more pillows?27. 我们这里有不同种类的服务，如水洗、干洗、烫、染和缝补。译：We have different services here such as washing, dry-cleaning, ironing, dyeing and mending.28. 卫生间的香皂用完了，请再给我添一块新的，好吗？译：The soap in the toilet has been used up. Will you please give me a new one?29. 把要洗的衣服放在卫生间的塑料袋里就行了。每天早晨整理完床铺后我会把洗衣袋带走的。译：Just put your laundry in the plastic bag in the bathroom. Ill pick it up after I make the bed every morning.30. 这是2139房间。请送一个电熨斗。译：This is Room 2139. Can you send me an iron, please?31. 我们饭店提供24小时客房送餐服务。译：Room service is available 24 hours a day.32. 请您填写洗衣单，好吗？译：Could you fill in/out the laundry form, please?33. 我是送餐服务员，这是您的早餐。译：Im the waiter from Room Service. Ive brought you the breakfast.34. 您能提供一些关于您丢失物品的信息吗？译：Could you give us some information about your lost item?35. 水龙头整晚都在漏水。译：The tap is leaking all night long. 36. 3206房间的电视机坏了，请派人来修理一下。 译：The TV in Room 3206 isnt working. Please send someone to fix/repair it.37. 这里是失物招领处。我们找到了您的手机。译：This is Lost and Found. We have found your cell phone.38. 我会通知维修部和客房服务员。译：I will inform the Maintenance Department and housekeeper.39. 史密斯先生不在房间，您需要留言吗？ 译：Im afraid Mr. Smith is not in the room now. Would you like to leave a message?40. 别担心，我会通知夜班人员，他会为您做的。译：Dont worry. Ill let the overnight staff know. Hell do it for you.41. 酒店24小时供应热水。译：Hot water is supplied around the clock.42. 还有其他我可以为您效劳的吗？译：Is there anything else I can do for you?43. 我现在可以用吸尘器吗？译：May I use the vacuum cleaner now?44. 女士，您对送洗的衣服有什么特殊的要求吗？译：Do you have any special requirements for your laundry, madam?45. 客房送餐服务要加收15%的服务费。译：There is an extra service charge of 15% for room service.英译中：1. We provide our customers with a variety of services such as currency exchange, food and drink, laundry, mail, etc.译：我们向顾客提供货币兑换、餐饮、洗衣、邮政等多项服务。2. Your room number is 3611. Let me show you up there. 译：您的房号是3611。我带您过去。3. Please contact us if you have any problems, sir. Well do our best to help you.译：先生，有什么问题请与我们联系。我们会尽力给予帮助。4. The room is at the end of the corridor. 译：房间在走廊的尽头。5. The pillowcases are dirty; could you change them for us?译：枕套脏了，请您换一下好吗？6. If a guest wants to do his room at a special time, he can put the sign outside on the doorknob.译：如果客人要求在特定的时间整理客房，他可以把标记牌挂在门外的把手上。7. The guestrooms are equipped with a mini-bar to offer you a variety of drinks. Please sign the wine list after you drink.译：酒店客房设有迷你酒吧，为您提供多款饮品，请您饮用后在酒水单上签字。8. When can I have my laundry back?译：我什么时候能取回送洗的衣服？9. Heres your room. May I put your luggage/baggage here?译：这是您的房间。我把您的行李放这里好吗？10. Youve got three pieces of luggage/baggage. Is that right, sir?译：先生，您一共有三件行李，是吗？11. Could you return the iron to us? Another guest in our hotel wants to use it.译：请把电熨斗还给我们好吗？有一个客人要用。12. Is there a tag attached to the luggage/baggage?译：行李上面有标签吗？13. Theres a 10% discount for a double room.译：大床间可以打九折。14. Ill send them up to your room, just one moment. 译：我马上把东西送到您的房间，请稍等。15. I would like to store my laptop computer in one of your safe-deposit boxes. 译：我想把我的笔记本电脑存在饭店的一个保险柜里。16. Could you remove the stain on my skirt? 译：您把我裙子上的污点去掉好吗？17. We will refund the cost of the laundry. You may buy a new sweater and give us the receipt.译：我们可以退还洗衣费。您可以买件新毛衣，把发票寄给我们。18. The shirt lost a button, could you sew it on for me? 译：这件衬衫掉了 一颗纽扣，能帮我缝上吗？19. Please deposit your money, jewelry and other valuables in the hotel safe.译：请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。20. We will check there with the security section.译：我们会同保安部的工作人员一起去查找一下。21. You can make long distance calls from your room.译：您可以在房间里打长途电话。22. Im sorry, sir. Im going to your room as soon as I finish this one.译：对不起，先生，我打扫完这个房间就去您的房间。23. If you have any requests, please dont hesitate to let us know. 译：如果您有问题，请随时找我们。24. Could you check the contents in your parcel?译：您检查一下您包裹里物品好吗？25. Id like to have an extra blanket and one more glass. 译：我想多要一张毯子和一个玻璃杯。26. Im sorry to hear that, madam. But would you tell me exactly what happened?译：女士，很抱歉，发生了这种事，您能把事情经过详细描述一下吗？27. Could you get a repairman to fix the window and a chambermaid to clean the carpet?译：您能派名维修人员来修理窗户并派名客房服务员来打扫一下地毯吗？28. Do you prefer laundry returned on the same day or by express service? 译：您的衣服是要当日取还是快洗服务？29. Ill send a plumber to your room to check it right away. He will be here in a few minutes.译：我马上派一名管工到您房间检查一下，他马上就到。30. Were very sorry for the delay, sir. Your luggage/baggage was wrongly delivered to Room 608.译：先生，很抱歉行李送晚了，您的行李被误送到608房间了。31. We apologize to you for having troubled you so much. 译：很抱歉给您添了这么多麻烦。32. Im sorry to disturb you. Im here to check the smoke detector in your room. 译：对不起打扰了。我来查看您房间里的烟感器。33. I assure you it will never happen again. 译：我向您保证这类事情以后不会再发生了。34. Im afraid all hair dryers have been sent out. 译：恐怕我们的吹风筒都被借走了。35. If the guest doesnt know how to use the electric facilities in the room, show him how to use it carefully or give some explanations.译：如果客人不会使用房间电器设备，给客人演示或解释。36. For baby-sitting service, the charge is 50 Yuan per hour. 译：托儿服务每小时收费50元。37. How would you like to make payment, by credit card or in cash? 译：请问您要怎么付款，刷卡还是付现金？38. Ive come to repair the facilities in the bathroom. Can you please tell me what the trouble is in detail?译：我来维修卫生间的设施，请您详细地告诉我什么坏了，好吗？39. According to the regulations, anyone who breaks a glass will have to pay for it. 译：根据规定，任何打碎玻璃杯的人都得赔偿。40. I am Sandy from the Housekeeping. If you need any assistance, please do not hesitate to contact me. 译：我是房务部的Sandy。如果您有任何需要，请及时联系我。41. Im sorry to disturb you. May I come in to clean the room?译：抱歉打扰您了，我可以进来打扫房间吗？42. Im really very sorry for that. It is all my mistake and I will compensate for it. 译：实在对不起，都是我的错，我会做出赔偿的。43. Im afraid it will take some time to repair it. Would you please change to another room?译：恐怕维修要耽搁点时间，给您换个房间，好吗？44. There is a socket beside the desk. 译：书桌旁有插座。45. Here are some complimentary drinks for our guests. 译：这里是免费为客人提供的饮料。Part two 情景应答：1. Q：What would you say if the guest wants you to bring some drinks for him? A：I will send them to your room right away.2. Q：You are going to clean the room for the guest, but he tells you that it is not convenient for him now, what will you say? A：Ill say: Thats all right. I will be back later. What time would be convenient, sir? 3. Q：What will you do if the guest says that she wants to use her hairdryer but its 110 volts? A：I will send her a transformer or a hairdryer for 220 volts. 4. Q：You are going to make turn-down service for the guest, but he is working, what will you do? A：I will ask the guest if I can do it now. If not, I will ask him when it will be convenient for him. 5. Q：What would you say if the guest tells you the temperature is low in the room?A：I will turn up the air-conditioning for you.6. Q：What would you say when you want to know whether the guest needs some more help? A：Is there anything else I can do for you? 7. Q：If the guest complains that there is hair all over his bathroom counter and in his tub, what will you do?A：I will apologize first. And then explain that cleanliness is very important to us. I will have a member of our housekeeping staff take care of that immediately.8. Q：If a guest calls to complain that his room key does not work, what will you say? A：Im sorry for this inconvenience. I will make you a new key right now. 9. Q：What will you do if the guest wants to surf the internet in the hotel？A：I will tell the guest that the hotel offers free internet service in the room, and there is an internet caf in the hotel as well.10. Q：How will you introduce your guestroom to the guest？A：I will introduce the equipment, the views, the services in the hotel and so on to the guest. 11. Q：When a guest asks you to take her clothes for laundry by phone, what will you say? A：Certainly, madam. I will pick up your laundry soon. May I have your room number, please? 12. Q：If the guest says he would like to sleep late the next morning, what would you say? A：I will place the “Do Not Disturb” sign on your door when I leave today. And tomorrow I will clean the room after lunchtime. 13. Q：When a guest asks about the express laundry service, what will you say?A：For express service, you may get your laundry back in 4 hours. But there is a 50% extra charge. 14. Q：What do you need to check when you come to collect the guests laundry? A： I will check how many pieces of laundry there are and see if the guest has filled in the laundry list. 15. Q：What would you say if a guest asks the attendant to remove stain on his clothes?A：We will do our best to remove the stain but we cannot guarantee the result.16. Q：What will you say when the guest has finished checking-in?A：Here is your room key and a bellboy will show you to your room. I hope you will enjoy your stay in our hotel.17. Q：How would you deal with the miscalculation of a bill?A：I will apologize first, and then check it with the department concerned. 18. Q：What would you say if there is no room available for the guest?A：Im sorry, but all rooms are taken. Can I take your name and number, and I will contact you if we have a cancellation?19. Q：When a visitor calls to talk to a guest, but the guest is not in his room now, what will you say? A：Im afraid he is not in the room now. Would you like to leave a message?20. Q：What should you say when you learn that a guest is not feeling well? A：Im sorry to hear that you are not feeling well. Whats the matter, Mr Simon?