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Unit 1Section 1 Listening Practice1-2Dialogue 1Reservation Desk singlepresidential breakfast departure guaranteeDialogue 2book confirmhigh occupancies waiting listhandicapped expenses1-3 OPENSection 5 More Exercises5-1 OPEN5-2 B C D A D5-3 OPEN5-4 1) 对不起，单人间预订已满。 双人间可以吗?2) 现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消预订(的客人)。3) 团体预订我们提供10%的折扣，先生。4) 请把您的地址留一下好吗，先生？我们马上给您发确认函.5) 我们期望能够有机会再次为您服务。6) Id like to book a Japanese suite with bath from April 10 to April 16.7) The room rate is $50 per night.8) We have an airport representative to receive our guests there. Would you please tell me your flight number?9) Wait a moment, please. Ill check if there is a room available for those daysOh, Im awfully sorry, sir. Our hotel is fully booked in that period, because it is peak season.10) We have single room, double room, suite and French presidential suite.Unit 2Section 1 Listening Practice1-2Dialogue 1baggage Reception Deskadvanced deposits registration formcredit card room cardsDialogue 2record scheduled a morning call buffetDialogue 3check out conventioncancellations departure date1-3 OPENSection 5 More Exercises5-1 D B A E C F5-2 A D C B C C D A A5-3 1) T 2) F 3) T 4) F 5) T 6) T 7) T 8) F 9)T 10) F5-4 1）请您填写入住登记表并预付500元。 2）因为您没有预订，恐怕我不得不给您在其他酒店订房了。我们酒店的房间已满。 3）我想知道我是否可以在贵酒店再续住两天。4）请记住将您的钱物、贵重物品存在保险箱内，否则一旦出现丢失，酒店概不负责。 5）对不起，我没能在预订单里找到您的预订。您是否收到了确认信？5-5 Accepting an InvitationMr. and Mrs. John Smithaccept with pleasurethe kind invitation ofMr. and Mrs. Andrew K.K. Wangto a dinnerat eight oclockthe fifth of JulyNew Asia Hotel100 Deep Water Bay RoadHong KongUnit 3Section 1 Listening Practice1-2Dialogue 1standard banquet hallsbeauty salon billiardDialogue 2Bell Captains Desk piecesfeatures tagsdelivered request curtains brochure1-3 OPENSection 5 More Exercises5-1 ( ) Say “welcome” to the guests.( ) Introduce the receptionist to the guest.( ) Register for the guests.( ) Check the guests passport.( ) Assist the guests with their baggage.( ) Accompany the guests to the rooms.( ) Deliver messages and mails.( ) Show the room facilities for the new guests.5-2 C A B A C5-3 OPEN5-4 1) single room, double room, suite, presidential suite, deluxe 2) restaurant, banquet hall, bar, caf, patio 3) beauty salon, barber shop 4) billiard room, bowling room, indoor-swimming pool, gym 5) book-store, souvenir shop, supermarket 5-5 1) Im very glad to meet you. Let me take your baggage. A suitcase and a traveling bag, arent they? 2) Let me show you the way to Front Desk. This way, please. 3) Do you have any valuables and breakables in your bag? 4) Please register at the Front Desk over there. 5) Our hotel is a well-equipped and first-rate international hotel. 6) I will ask someone to send your luggage to your room right now. 7) 请不要落下行李。 8）先生，我来帮您叫辆出租车吧？ 9）您的行李会单独送上来的。 10) 您回酒店的时候可以将酒店的房卡给司机看。5-6 OPEN5-7 OPENUnit 4Section 1 Listening Practice1-2Dialogue 1stuck on ordinaryoverweight envelopeDialogue 2spot go straightorder suggestionsDialogue 3lobby bar Travel agencymessage At your service1-3 OPENSection 5 More Exercises5-1 OPEN5-2 OPEN5-3 1）沿着这个厅一直向前走，到楼梯就可以了。 2）向右拐，走到厅的尽头，右边最后一个房间就是他的。 3）书店在地下一层电梯口的对面。 4）接待处在咖啡厅入口处的旁边。 5）对不起，您走错方向了，请转过去再向前走。5-4 OPEN5-5 1) C 2) B 3) G 4) D 5) F 6) E 7) H 8) A5-6. OPENUnit 5Section 1 Listening Practice1-2Dialogue 1exchange rate memonotes checkDialogue 2check out minibarDialogue 3deposit regulationsaccount in cashreceipt understanding1-3 OPENSection 5 More Exercises5-1 3) 4) 5) 6)5-2 1）最近两个小时您是否签过单？ 2) 希望您在本酒店过得愉快并祝您一路顺风。 3）账单的确有错，我深表歉意。 4）非常抱歉给您带来不便，我保证类似的事情不回再发生了。 5）根据今天的外汇牌价，一美元兑换6.89元人民币。 6）我再给您开一张收据，再请您核对一下。 7）请您在此填写您的姓名、护照号和房间号。 8）请在这张兑换单上签字好吗？ 9）这是5张100元钞，4张50元的，10张10元和25张1元的。 10）要兑换回美元，您必须倒中国银行或机场外币兑换处办理。5-2 1) D 2) C 3) A, C 4) A, B, C, D5-4 F T T F F T5-5 OPENUnit 6Section 1 Listening Practice1-2Dialogue 1U disc virusesoriginal draft portable computercopies XeroxedDialogue 2do me a favor pleasuretickets Dialogue 3in advance overhead projector slide projector1-3 OPENSection 5 More Exercises5-1 OPEN5-2 1) cashier 2) business center 3) information desk 4) operator 5) cashier 6) reception desk5-3 F T T F T T5-4 许多饭店的商务中心已新添不少设施，只有一些小型饭店的商务中心还没有让自己的计算机联网。许多商务中心现在均有电子商务服务,如发电子邮件等。有些还专门备有电脑出租，以便让商务客人可以上网或用自己的手提电脑上网。5-5 OPEN Unit 7Section 1 Listening Practice1-2Dialogue 1invite leave a messagedinner Restaurant Dialogue 2correct pay callspell operator.charges hold the lineDialogue 3a morning call IDD1-3 OPENSection 5 More Exercises5-1 OPEN5-2 T T F F F5-3 have, been, have been trying, dont, leave, do, went, have just, is, didnt, were, arrived, are, going to do, am going , is, will be, will, will, stay, will.5-4 1) 该电话占线，我一接通就给您转过去好吗？2）这个电话线路有些干扰。3）请您别挂电话，我这就给您接通。4）对不起，斯密斯先生现在不在房间，需要我给您留言吗？5）如果您要挂对方付费电话，请您先拨“0”，请接线员帮您接转。6）周末拨打海外电话会省钱吗？7）一天中有没有什么时间拨打长途比较便宜？8）我的电话没讲完就被掐断了。9）您打给洛杉矶四分钟的电话要付四美元。我们吧这笔费用加到您的账户里了。10）如果是国际长途电话，您可以从电话薄上找到您要拨打的国家代码。打电话的时 间是非常重要的，因为大多数国家都有较为便宜的拨打时段。这些时段对于不同的国家是不同的。您可以向邮局或大的饭店询问。5-5 Letter of reservation: 5, 3, 7, 8, 2, 1 Letter of confirmation: 11, 6, 9, 4, 10 Unit 8Section 1 Listening Practice1-2Dialogue 1noise awfullychange returnDialogue 2sound promised heard from tourist map wondering as soon as possible.Dialogue 3take any notice misunderstanding 1-3 OPENSection 5 More Exercises5-1 OPEN5-2 1) exactly, exact, exact, exact. 2) run, run, run, runs3) missing, missed, missed, missing, missed 4) attend, attend, attention, attention.5) immediate, immediate, immediately, immediately 6) risen, raise, rises, rise.5-3 C C A B B C D A C A5-4 1)Thank you for telling us about it. Ill look into the matter at once.2) Ill solve the problem for you as soon as possible.3) Im afraid you have misunderstood what I said. Perhaps I can explain again.4) Excuse me, but I should say its against our hotel regulations.5) I wont check out until tomorrow5-5 OPEN 5-6 OPENUnit 9Section 1 Listening Practice1-2Dialogue 1attendant arrival listhandle comfortableDialogue 2temperature adjuster laundry bagsockets shavertap pressDialogue 3remote control extension number1-3 OPENSection 5 More Exercises5-1 OPEN5-2 F T F T T5-3 T T T T T F F F F F5-4 into, with, in, as, with, with, into(to), of, in.5-5 OPEN5-6 OPENUnit 10Section 1 Listening Practice1-2Dialogue 1check-out vacatedtake a nap appreciate Dialogue 2turn-down celebrate convenient overnight Chinese Dialogue 3toilet paper roll alcohol soft drinks1-3 OPENSection 5 More Exercises 5-1 OPEN5-2 T F F F F F T T F5-3 1) d 淡季 2) c 夜晚 3) b 平季 4) h 小时 5) e 待洁房 6) g 空净房 7) f 关闭房 8) a 免费5-4 1) E 2) C 3) D 4) B 5) A5-5 C A B D C5-6 OPEN5-7 OPENUnit 11Section 1 Listening Practice1-2Dialogue 1laundry starchedsweater deliverDialogue 2valet colorfastdry-clean laundry listDialogue 3mending stainguarantee ironing board1-3 OPENSection 5 More Exercises5-1 OPEN5-2 OPEN5-3 1) The new hotel is named International Hotel.2) She is regarded as the best chambermaid in the housekeeping Department.3) A seat was found for Mrs. Barry by Mr. Barry.4) The guests children are being taken care of by the baby-sitter.5) It must be pointed out that the most important quality is to be eager to serve the people.6) All the dirty linens have been washed by the valet.7) China shall be modernized in a not too distant future.8) A five-star deluxe hotel is being built.5-5 F F F T F5-5 注意事项：1）请客人仔细填写好姓名和房间号。2）请向洗衣房说明贵重衣物的洗涤要求。3）除非客人有特殊要求，否则上午10:00前收衣当日下午4:00后返回，不加收费用，。4）上午10:00后收衣，需要当日返回的，需加收50的费用。5）加快水洗/熨烫服务加收50的费用。6）除星期五以外，每天下午7:30到下午4:00开放。7）如有意见，请在收到衣物的24小时内，连同原洗衣单向洗衣部值班经理提出。8）如有任何损坏，最高赔偿费不超过洗熨单价的10倍。9）饭店不负责衣物缩水的责任。10）彩色衣物洗涤时难以保证不褪色，如发生褪色现象，饭店概不负责。6. OPENUnit 12Section 1 Listening Practice1-2Dialogue 1Order menudirectly staff delivers Dialogue 2cold dishes soda whisky A bouquet of Dialogue 3Arrangements electrician tips1-3 OPENSection 5 More Exercises5-1 OPEN5-2 OPEN5-3 T F F F F F5-4 1) f 2) c 3)a 4) e 5) d 6) b5-5 1)敬启者： 本酒店为使您住宿愉快，特准备了浴袍。请使用后留在您的房间。服务员对每件浴袍记有编号，并对此负责。如有需要购买，请与前台收银员联系，收银员将把费用记入您的账目。多谢合作。2)敬启者： 本酒店为做好消防安全工作，现定于7月1319日对各楼层的警铃进行验试。每日验试的时间为上午9:3011:30，下午2:305:30。验试期间闻警铃声，请勿惊慌。不便之处，敬请原谅。多谢合作。5-6 OPEN5-7OPENUnit 13Section 1 Listening Practice1-2Dialogue 1celebrate dresserrepairman maintenanceDialogue 2slipped lean onbleeding towelpillow Dialogue 3smoke detector cigar sensitive1-3 OPENSection 5 More Exercises5-1 OPEN5-2 1) F 2) A 3) E 4) B 5) D 6) C 7) G 8) J 9) I 10) H5-3 自己身心愉快才能使别人愉快。饭店员应具备的第一个最基本的素质是拥有出于自然的令人愉快的仪态举止。这一点是待人接物时的一大法宝，因为员工的态度会在被接待的客人中引起迅速的反应。员工所必需具备另一个素质是对人们真诚的爱以及由此激发出来的乐于助人的诚挚愿望。这一点植根于无私之心，要能把他人的需要和愿望置于自己之上。5-4 OPEN5-5 OPEN5-6 1) A. a hot water bag B. closed circuit television program scheduleC. some hangers D. a bookshelf2) A. childrens urinal B. spare blanket C. laundry bag D. rollaway bed 3) A. baby-sitter service B. ironing board C. hair-drier D. clinical alcohol4) A. a pair of scissors B. a bath towel C. two ashtrays D. an iron 5) A. three candles B. a box of facial tissues C. some postcards D. two boxes of matches5-7 1) to contact with us 2) to repair clothesline3) to help you 4) to deal with this problem right now 5) to manage it 6) to hear that 7) to do some sewing 8) to make up his room now 9) to change another one this afternoon 10) to bring my shampoo 5-8 OPEN
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