《旅游饭店职业英语》PPT课件.ppt

旅游饭店职业英语,初级2008,UnitTwoFrontOffice前厅服务Lesson3，4，5,Lesson3,WhatKindofRoomWouldYouLike您想预定什么样的房间,KeyWords：,reservation预定（n.）reserve预定（v.）double双人的single单人的September九月intend打算prefer喜欢stay停留confirmation确认book预定bath浴室NewYork纽约,TalkingtotheGuest情景会话,ONE,Clerk:DGuest:GC:Goodmorning.BeijingHotel.RoomReservation.CanIhelpyou?G:Yes,IdliketoreservearoomforSeptember20thand21st,please.C:Whatkindofroomwouldyoulike,adoubleorasingleroom?G:Adoubleroom.C:Waitamoment,please,Sir.,TWO,C:ChinaWorldHotel.MayIhelpyou?G:ImcallingfromNewYork.Idliketomakeareservation.C:Yes,Madam.Whatkindofroomdoyouprefer?G:Ineedasingleroomwithbath.C:Howmanynightswillyoustay?G:FromMay12thto18th,thatssevendaysinall.C:Ok.IllsendconfirmationofyourreservationG:Thankyouverymuch.C:Itsmypleasure.Welookforwardtoyourcoming.,Notes：,Waitamoment，please.请稍等.类似的说法:Waitaminute/second，please.Inall.总共,总计Example:Thats7yuaninall.Illsendconfirmationofyourreservation.我会确认您的预定.-Welookforwardtoyourcoming.我们盼着您的到来.-Imlookingforwardtoyourletter.盼望收到您的来信.,YourTurntoTryNow,Listentothewordsandrepeat:book预定room房间suite套房presidentialsuite总统套房doublebed双人床singleroom单人间tripleroom三人间reservation预定doubleroom双人间standardroom标准间,Listentothesentences,repeatandtranslate:Whattypeofroomdoyouwant?Idliketobookasingleroomwithbath.Howmanynightsareyougoingtostay?Howlongdoyouintendtostay?Welookforwardtoyourarrival.,Listenandcompletethedialogues:C:Goodmorning,FriendshipHotel.Roomreservation.G:Yes,fornextSunday.C:.G:Asinglewithdoublebeds.C:.,2.C:Goodafternoon,sir.G:Goodafternoon.ImcallingfromAmerica.C:.G:Idliketoreserveadoubleroom.C:.G：Idlikeitfromaugust14thto17th.C：Ok.Welookforwardto.,Lesson4,DoYouHaveaReservation您有预订吗,KeyWords：,passport护照fillin填写registration登记form表格afraid害怕的moment此刻available可用的,能得到的certainly可以,Notes：,Underonesname以的名义，在.的名下Example:Thereisareservationunderyourname.Wouldyoupleasefillinthisregistrationform?您能填以下这张登记表吗？“填写”还可以用fillout,例如：Couldyoufilloutthisform.,TalkingtotheGuest情景会话,ONE,Receptionist:RGuest:GR:Goodafternoon.Welcometoourhotel.WhatcanIdoforyou?G:Yes,Ihaveareservationinyourhotel.R:CouldIhaveyourname?G:JohnSmith.R:Waitamoment,please.Yes,wehavethereservationunderyouname.CouldIseeyourpassport,please?G:Hereyouare.R:Wouldyoupleasefillinthisregistrationform?G:Ofcourse.,TWO,R:Goodevening,Madam.MayIhelpyou?G:Yes,Idliketohaveasingleroom.R:Doyouhaveareservation?G:No,Imafraidnot.R:Waitamoment,please.Letmesee.Oh,thereisonesingleroomavailable.G:Thatsgreat.Illtakeit.R:MayIhaveyourpassporttofillouttheregistrationformforyou?G:Certainly.Hereyouare.,Notes：,Oh,thereisonesingleroomavailable.有一个空的单人间。Isthereanyticketavailablefortonight?今晚的票还有吗？Sorry,allroomsaretaken/full.抱歉，所有的房间都满了Iwilltakeit.我就要了。Example:Thissilkdressisbeautiful.Illtakeit.,YourTurntoTryNow,Listentothewordsandrepeat:registration登记available可用的complete完成form表格show出示receptionist接待员fill填充passport护照sign签字,Listentothesentences,repeatandtranslate:Doyouhaveareservation?MayIseeyourpassport?Ihaveareservationinyourhotel.Doyouhavearoomavailablefortonight?Couldyousignyournamehere,please?,Listenandcompletethedialogues:R:Goodafternoon.?G:Yes,Iwanttohaveasingleroomfortonight.R:.G:sure,.R:waitamoment,please.,2.R:Goodmorning,Madam.?G:Yes,mynameisNancyWhite.Doyouhaveasingleroomfortoday?R:?G:No,.R:Waitamoment,please.Imsorry,.G:Thatstoobad.R:Butwestillhaveonedoubleroomavailable.Willthatbeallright?G:,Illtakeit.R:MayI?G:Hereitis.R:?Thisistheform.G:Ofcourse.,Lesson5,YourTotalIs588Dollars您的费用总共是588美圆,KeyWords：,checkout结帐waitamoment等一会儿bill账单ready准备好的total总共right正确的correct正确的,check检查；核对item项目，条目mistake错误pay付账charge费用pernight每晚,Notes：,Idliketocheckoutnow.我现在想结帐.wouldliketodosth.愿意,想Example:IllleaveBeijingtodayandIdliketocheckoutnow.结帐用语:-Heresyourbill,Sir.Ittotals$889.Pleasecheckit.-Imterriblysorry,Sir.Wedidmakeamistake.(当帐单出错时,应向客人抱歉),TalkingtotheGuest情景会话,ONE,Receptionist:RGuest:GR:Goodmorning,sir.MayIhelpyou?G:Yes,Idliketocheckoutnow.R:MayIhaveyournameandyourroomnumber,please?G:BobSmith.Room811.R:Thankyou.Pleasewaitamoment.Ok,yourbillisready.Thetotalis588dollars.Pleasehavealookatittoseeifeverythingiscorrect.G:Itscorrect.Thanks.,TWO,Cashier:CGuest:GC:Hereisyourbill,Sir.Ittotals$889.pleasecheckit.G:Imsorry,butIdontunderstandthisitem.C:ItsfortheIDDcallsyoumadefromyourroom.G:Oh,Isee.,YourTurntoTryNow,Listentothewordsandrepeat:total总共amountto总计bill帐单item项目charge费用cash现金creditcard信用卡check支票deduct扣除mistake错误,Listentothesentences,repeatandtranslate:Didyoutakeanythingfromthemini-barthismorning?Thetotalcomesto$980.Pleasehavealookatittoseeifeverythingiscorrect.Howwillyoubepaying,incash,bycreditcardorwithatravelerscheck?Imterriblysorry,sir.Wedidmakeamistake.,Listenandcompletethedialogues:R:Goodmorning,Sir.?G:Imleavingtoday.Idliketocheckoutnow.R:MayIhave.G:ImEdwardWilson.Room1102.R:Thetotalis.Pleasehavealookatit.G:Thatscorrect.,2.C:Hereisyourbill,Sir.Please.G:Imsorry,butIdontunderstand.C:Itsforthedinner.G:Oh,Isee.Hereismycreditcard.C:.,