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精选资料Staff Rules and RegulationsRadio Cars Ashton LtdThe reasons for developing this Service Agreement is to allow guidance, compliance and full understanding of all operating procedures enabling and ensuring that all parties concerned have clear and fair direction in the interpretation of the Rules and Regulations of the business.The Company operates and implements the following conditions, operations and procedures: EQUAL OPPORTUNITY HEALTH AND SAFETY DISCIPLINARY & GRIEVANCE PROCEDURESPersonal and Personnel RecordsThe Government guidelines indicate that the Company must keep personal and personnel records in accordance with Data Protection rulings. Records of both the Company and the Owner may be open for inspection by the Inland Revenue.Equal Opportunity StatementBy Law and legislation, the Company must comply in every manner with Equal Opportunities to ensure fair access is practiced for all employees, sub-contractors and drivers. The document is stored in the shared documents folder located on the desktop of every workstation.Health and Safety StatementIt is the responsibility of the Company and employees to ensure that the Companys Health and Safety policy procedures and applications are maintained and updated in accordance with Government and Local Executive recommendations of the Local Authority. The document is stored in the shared documents folder located on the desktop of every workstation.Disciplinary and Grievance ProceduresThe Company must ensure that a formal grievance procedure is installed, displayed and implemented. The document is stored in the shared documents folder located on the desktop of every workstation.Personal PropertyIt is the responsibility of all staff to secure their belongings at all times. The Company cannot be held responsible for any loss or damage to personal property. Personal items should not be left unattended on the Companys premises at any time.Personal Telephone CallsTelephones are provided for the essential aspect of the business operation. Regular occurrences of misuse may be charged. Please ask your family, friends and acquaintances not to contact you via the Companys office except in an emergency situation.Email and InternetEach employee will be allocated a company email address upon commencement of employment. The purpose of this is to provide a simple and efficient means of communication between employees, co-workers and management. Employees should ensure they check their inbox at the commencement of each shift and reply promptly to any messages. Whilst this account is not restricted to business use, you should be aware that should you leave the Companys employ the address allocated to you may be closed down to ensure security and confidentiality.Internet access is intended for business use only. Employees should not access chat room or gaming sites as the adware/malware contained on those sites can seriously impede the computer system.Political Religious ActivityUnder no circumstances must any staff member participate or encourage political or religious activity whilst on Company premises or undertaking activities on behalf of the Company.Dress and MannerThe expectation is that every representative of the Company will present themselves in an appropriate manner to meet with employer, colleague and customer expectations. A casual dress code is acceptable but business image, personal hygiene and inoffensive dress sense should be priority.Personal HarassmentAs an employer, it is the Companys responsibility to protect its employees from bullying, harassment, intimidation and threatening or aggressive behaviour. Any incidences of such will be reported to the management and the Companys grievance procedures will be activated. If you are the victim of minor or more serious incidents of harassment, whilst on Company premises, or whilst involved in Company activities, it is your right to bring it to the attention of the manager. Investigation by management will be recorded via the Companys Grievance procedures.ConfidentialityCustomer, driver and colleague information is private and confidential. Under no circumstances should contact information be given to any third parties without the express permission of the person concerned. If in any doubt, refer to Jason Deakin, Susan Bintliff or the Supervisor on duty at the time.Handling CashUnless your role is specifically designated to be handling cash, any money handed in by drivers or customers must be dealt with in the following manner: A receipt written detailing the date, name of payee, amount and purpose of payment. The top copy to be handed to the payee and bottom copy retained in the receipt book The cash, along with a note detailing as above, placed in a cash bag and either handed directly to Sue Dawson, Sue Bintliff or Jason Deakin. If none of these are available then the money should be placed in the drawer of Jasons desk.If you take any cash out to pay for goods/services on behalf of the Company then a detailed note of the date, amount and purpose should be placed in the tin, along with any receipts if available.Lost PropertyAll items of lost property should be handed directly to Jason Deakin or Sue Bintliff. If neither is available then it should be put in the appropriate box on the shelf in the upstairs booking office. Any enquiries regarding lost property should be carefully noted and passed to Jason Deakin. No confirmation to the caller should be made regarding the whereabouts of lost property unless you are absolutely certain that the item is in the office and can be located immediately. If in doubt refer the caller to Jason DeakinAbsenceIf you are unable to attend work for any reason you must inform Jason Deakin immediately. If this is by text or email and you do not get an immediate response then you must make telephone contact. If Jason is unavailable then you must inform the most senior member of staff on duty at the time. If you cannot give a definite date for your return to work then you must keep Jason informed as soon as possible before each shift you should be working.TimekeepingIt is expected that you will arrive at the office in sufficient time to be at your workstation at the time your shift commences.Time SheetsMust be completed at the end of each shift, to record accurately your actual start and finish times. You should record any time taken during your shift to attend personal errands, (this does not include breaks of up to 10 minutes for each hour worked). A time sheet must be completed in advance prior to any week containing a Bank Holiday Monday. Full instructions can be found in the front of the time sheet folder.Bonus PaymentsIn addition to your standard hourly rate, you will receive 3p for every booking you make and 2p for every event you deal with. These bonuses may be withheld for any of the following: Failure to attend work with less than 48 hours notice given Late arrival for two or more shifts within a week Failure to complete a time sheet.Main ResponsibilitiesYour main key task areas of responsibility are to receive and enter telephone bookings, and deal with driver and customer enquiries.Logging On You will be provided with a user ID and password at the end of your first training session. It is essential that you log in correctly at the beginning of every shift, and log out of the workstation at the end.You will also be allocated a personal extension number which you must use to log on to the phone adjacent to your workstation. It is vital that telephones are active at all times; therefore you must NOT log out of your telephone at the end of your shift; when you start your shift, you may log out the person who was previously logged in and then IMMEDIATELY log in on your own extension number.Answering the PhoneThis is your number one responsibility and must take priority over all other tasks. Your aim is to be friendly and polite but to obtain the information as quickly as possible without compromising accuracy. Ignoring the phone to chat to co-workers, or deal with any personal issues will be considered gross negligence of your duties and will be dealt with accordinglyLeaving Your Workstation/BreaksIt is acceptable to take a break of up to 10 minutes each hour but before doing so you must ensure that all other staff are at their workstations and will be able to cover adequately whilst you are away.SmokingUnder no circumstances must you smoke ANYWHERE within the building. If you smoke immediately outside the premises then please ensure that you dispose of matches/cigarette ends in a sensible and ecological manner.THANKS !致力为企业和个人提供合同协议，策划案计划书，学习课件等等打造全网一站式需求欢迎您的下载，资料仅供参考可修改编辑
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