UnitBusiness TravelPPT课件

【Learning Objectives】After finishing this unit, students should know some useful expressions used in a business travel. know the appropriate behaviors during a business travel. know how to write a meeting agenda. 第1页/共59页Warm-up Work in groups. Before making a business travel,what preparations should be made? Discuss ingroups and tick the items you think necessary. ( )1. Reserve a hotel in advance.( ) 2. Book a travel ticket.( ) 3. Carry important documents.( ) 4. Carry your passport.( ) 5. Prepare your luggage, e.g. make-up, toothpaste, brush, bathing suit. 第2页/共59页( ) 6. Carry your drivers license, ID card.( ) 7. Buy travel insurance in case of some disasters.( ) 8. Take enough cash or your credit card.( ) 9. Put your name and telephone number on your luggage.( ) 10. Confirm your flight time before leaving in case it delays. 第3页/共59页Listening & Speaking Task 1: Listen to 5 dialogues and complete each dialogue with the missing information, then practice the dialogues with your partner. New Words and Expressions book v. 预订 terrific adj. 极好的；极妙的 economy class 经济舱 reservation n. 预订 plain coffee 纯咖啡 strawberry n. 草莓 currant bun 葡萄干小圆面包 vanilla n. 香草 check out 退房结账 come to 总数为；共计 cash n. 现金 credit card 信用卡第4页/共59页Dialogue 1A: Good morning. Welcome to the Friendship Hotel. Can I help you?B: Good morning. I want to book _ for next Saturday and Sunday, please. A: OK. How about a single room with a bath and television, 75 per night?B: _.A: Whats your name, sir?B: David, David Brown.a single room with a bath Thats terrific 第5页/共59页Dialogue 2A: Hello, Air China Flight Reservations. What can I do for you?B: Hello. May I have a ticket to _ for May 13, please? A: Wait for a minute. Let me check it. All right. How do you want to fly, _ _?B: I prefer economy class. A: OK. Your name, please?B: Anna Baker. first class Washington economy class or第6页/共59页Dialogue 3A: Good afternoon. My name is Catharine Baker. I _ at your hotel the day before yesterday. B: Catharine Baker. Oh, yes. Youre in Room 901, on the 9th floor. Here is the room card. If you need any help, please call 778-236.A: OK. Thank you so much. B: _. Youre welcome made a reservation 第7页/共59页Dialogue 4A: Customer Service. Can I help you? B: This is Ms. White from Room 102 calling. Id like a _ and a coffee with milk.A: OK. Anything else, Ms. White?B: _, two currant buns and an Italian vanilla ice cream. Two strawberry sandwiches plain coffee 第8页/共59页Dialogue 5A: Good morning. Im Mr. Smith. Id like to check out today. Can I have my bill, please?B: OK. _. How would you like to make the payment? Cash or credit card?A: Credit card, please. B: All right. _. Please sign here It comes to 630 第9页/共59页Task 2: Listen to the dialogue and decide if the following statements are True (T) or False (F). New Words and Expressions textile n. 纺织品；织物 look forward to 盼望；期待 bumpy adj. 颠簸的 land v. 着陆；登陆 overcome v. 战胜；克服 jet lag 时差反应 considerate adj. 考虑周到的第10页/共59页( ) 1. Mr. Cooper and Fang Hui met at the airport. ( ) 2. It was the first time for Mr. Cooper to visit China. ( ) 3. Mr. Cooper had a very good flight.( ) 4. Fang Hui was the secretary of Shanghai Textile Import & Export Corporation.( ) 5. Mr. Cooper needed a good rest to overcome the jet lag.( ) 6. Mr. Cooper and Fang Hui would go to the hotel to attend a very important meeting. TTFFTF第11页/共59页Situational Dialogue Mr. Smith is on a business trip in China. After several days hard work, hed like to go sightseeing for relaxation. The Great Wall is his first choice. Li Mei is his tourist guide. Now make a dialogue between Mr. Smith and Li Mei. The following sentence structures are for your reference. After you finish the dialogue, practice it with your partner. 第12页/共59页u Welcome to China. Id like to show you aroundu Would you please tell me something about the history of the Great Wall?u The construction of the wall started in the Zhou Dynasty in the 7th century BC and continued until the Ming Dynasty in the 15th century.u How long did it take to complete the wall?u It took altogether 2,000 years.u The existing wall was constructed in the Ming Dynasty.u It looks like a giant serpent winding its way over the mountains.第13页/共59页u How long is the wall?u Its length is about 6,000 kilometers. Thats why we Chinese people call it “Ten Thousand Li Long Wall”.u What a marvelous sight!u The Great Wall is one of the eight great wonders of the world.u The Great Wall is indeed the crystallization of the industry and wisdom of the Chinese people and also a symbol of ancient Chinese culture.u Thanks for your introduction.u Youre welcome.u Have fun! 第14页/共59页Passage Listen to the passage, and then fill in the blanks with the missing words. New Words and Expressions hectic adj. 忙乱的；忙碌的business suit 西装 essential n. 必需品hand out 分发；分配 booklet n. 小册子 underwear n. 内衣物 hygiene n. 卫生 come in handy 迟早有用 fumble v. 笨手笨脚地摸索或处理 document n. 文件；文献 waterproof adj. 防水的 folder n. 文件夹第15页/共59页 Traveling abroad for business _ and only for a short period of time can be hectic. However, if you can follow my helpful tips for overseas business travel, you would _. First, bring with you enough clothes. It is better to check the weather in advance and _. You may also want to consider to take one or two business suits and shoes with you since you are on a business trip. Second, _ and other business essentials. Since you are going to meet a lot of people on your trip, you need to hand out your cards and maybe _ your company and business. even a booklet about on a tight schedule not be feeling so tired andnervous wear appropriate clothes get enough business cards 第16页/共59页Third, always have a suit, underwear, and your personal hygiene products with you. Dont check these things with your luggage on an airplane. If you lose your luggage, you dont _ buying a lot of things that may not even fit, and these things would _.Fourth, get all your travel documents and ID card together; put them in a waterproof document folder. come in handy have to fumble over 第17页/共59页Language Focus Booking airline tickets 1. When is the next flight to Los Angeles?2. Are there seats available on the next flight?3. Id like to book a flight to Washington for the ninth of June, please.4. Id like a first class ticket to Boston for this Sunday.5. Id like to travel first class, please.6. Id like a morning flight.7. Id like to make a reservation to New York for July 5.8. Id like to reconfirm my plane reservation.9. I want a first class open return, please. 第18页/共59页Making a reservation 1. Id like to book a double room for Tuesday next week.2. Id like to book a single room with bath from the afternoon of October 4 to the morning of October 10.3. Id like a quiet room away from the street if there is possible. 4. I would like to make a reservation for a conference room from 12th to 14th October.5. What is the rate, please?6. The daily rate for this room is 50.第19页/共59页 7. What services come with that? 8. Could you provide coffee and buffet lunch at noon? 9. Do you provide laundry service?10. Are there any special discounts for a double room?11. Sorry, we are all booked up.12. How long will you stay?第20页/共59页Checking in 1. Id like to check in, please.2. I made a reservation yesterday in the name of John Smith.3. Wait a moment. Let me check it.4. Could you show me your passport and ID card, please?5. Please fill in the registration card, please.6. Here is your room card and a booklet for our room service.7. Can I help you with your luggage?8. The porter will take your bag up to the room. 第21页/共59页Checking out 1. Id like to pay my bill now.2. Were leaving today. Id like to pay the bill.3. How about the charge for the days I shared the room with my friend?4. Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green?5. Your name and room number, please?6. How do you like the payment?7. Can I pay by credit card?8. The total for the eight days is five hundred sixty yuan and eighty fen. 第22页/共59页Easy Time Enjoy the following song. When You Say Nothing At All By Alison Krauss 第23页/共59页Reading Lead-in Work in pairs. Before you read the text, choose the best answer to the question below according to your experience or common sense. Then you can exchange your answer with your partner and tell your reasons for the choice(s) you made. 第24页/共59页Which of the following behavior is considered appropriate during a business travel? Tick the best answer. ( ) 1. Dress casually. ( ) 2. Dress formally and keep clean. ( ) 3. Shine your shoes before going out. ( ) 4. Take a lot of cash with you in case of financial crisis. ( ) 5. Learn some knowledge of business etiquette.第25页/共59页 ( ) 6. Take the food you like in case you are not accustomed to the local food. ( ) 7. When taking dinners, you should behave with grace. ( ) 8. You should keep polite and wear a big smile all the times. 第26页/共59页Reading How to Behave Appropriately on a Business Trip 第27页/共59页New Words and Expressionsthousandth /auznauzn/ det. 第一千；千分之一conscious of 知道的；察觉的proper /prprp p/ adj. 恰当的；适当的representative /reprreprzentzentt tv v/ n. 代表carry-on /krkrn n/ adj. 随身携带的airline /e elalan n/ n. 航空公司show up 露面；露出trade show 贸易展览；展会positive /p pz zt tv v/ adj. 积极的；肯定的professionally /prprfefen nl l/ adv. 职业地；专业地attire /tata/ n. 衣服；服装第28页/共59页golf course 高尔夫球场punctual /p pktktu ul l/ adj. 准时的；守时的casual /kku ul l/ adj. 非正式的；随便的keep in mind 记住；牢记represent /reprreprzentzent/ v. 代表；象征sink /s sk k/ v. 下沉；沉没brush up on 重温；重新练习（已荒疏的技巧）table manners 餐桌礼仪embarrassing /m mbrbrs s/ adj. 令人尴尬的；令人窘困的gaffe /gfgf/ n. 失礼；失态；失言grace /gregres s/ n. 优美decorum /d dk kr rm m/ n. 端庄得体 第29页/共59页at all times 随时；永远faux pas /f fu upp/ n. 失态；失言；失礼companion /k km mpnpnn n/ n. 同伴；伙伴reimburse /ririm mb bs s/ v. 补偿；偿还charge /t t d d/ n. 费用tricky /trtrk k/ adj. 需要技巧或智谋的guidebook /gagadbukdbuk/ n. 旅行指南；手册destination /destdestnenen n/ n. 目的地 第30页/共59页Notes 1. As a representative of your company, you need to know how to behave appropriately on a business trip. 作为公司的代表，你需要清楚怎样的行为是适作为公司的代表，你需要清楚怎样的行为是适 合商务旅行的行为。合商务旅行的行为。第31页/共59页2. Showing up for a trade show or a meeting with a client dressed in yesterdays clothes will not make a positive impression. 出席贸易展销会或与客户见面，身着昨日穿过的衣 服会给人留下不好的印象。 make a positive impression意思是“留下好印 象”。第32页/共59页3. You may normally arrive at the office at 8:10 every morning and not speak until after your first cup of coffee, but clients will not take kindly to your decision to be 10 minutes late for an important meeting and still needing to go over your notes. 通常你可能每天八点十分才到办公室，而且直到喝完第一杯 咖啡才会开口说话。但是，你的客户不会善待你在一次重要 的会议上迟到十分钟，还要从头至尾陈述自己的会议要点的 行为。 take to sth/doing sth意思是“产生好感；逐渐习惯于”。 Example: He took to gardening in his retirement. 他退休 后就喜欢上了园艺。 第33页/共59页4. Even though some business trips may include more casual situations, such as lunch, dinner or even golf, keep in mind that you are still representing your company, and like the old saying goes, “Loose lips sink ships.” 即使一些商务旅行包含比较随意的场合，比如午餐、晚宴或 打高尔夫球，你也要记住你代表的是公司的形象，正如一句 俗语说得“口风不紧船舰沉。” “Loose lips sink ships.”是一句俗语，意思是“口风不紧船 舰沉。”其含义是：轻率的言谈将会使敌人得到有用的信息。 第34页/共59页5. If you are uncertain about these terms, consider buying a book on business etiquette for some light reading while on the plane. 如果你不知道该怎样做，就要考虑买一本关于商务礼仪 的书，乘飞机时可作为消遣读物。 be uncertain about sth的意思是“对某事不确定，没把 握”。 light reading的意思是“消遣读物”。 Example: I took some light reading for the train journey. 我带了一些轻松的读物乘火车时消遣。 第35页/共59页Exercises I. Read the text and decide whether the following statements are True (T) or False (F). ( ) 1. Before you go for a business travel, youd better know how to behave yourself.( ) 2. Your essential items should be packed together with you luggage.( ) 3. Youd better dress yourself formally when you meet with an important client.( ) 4. It is essential to be punctual to attend an important meeting.TTTF第36页/共59页( ) 5. You can talk casually with you clients and say anything you have in common.( ) 6. Knowing nothing about business etiquette may cause an embarrassing gaffe.( ) 7. Conduct yourself with grace when attending a meeting, while taking lunch, you can behave casually. FTF第37页/共59页( ) 8. Never smoke in front of your clients.( ) 9. Traveling in a foreign country can be very tricky, so make sure you know about the culture and customs of the country you are going to visit before setting off.( ) 10. A guidebook is necessary when you travel in a foreign country. TFT第38页/共59页II. Write the following words in Column A according to their explanation in Column B. Column A Column B1. _2. _3. _4. _5. _6. _7. _8. _not formal stand for or be a symbol go down under the surface making one feel awkward or ashamed a mistake made in a social situation a person that spends a lot of time with you money asked for goods or services place to which sb is going casual represent sink embarrassing gaffe companion charge destination 第39页/共59页III. Fill in the blanks with the words or phrases given below. Change the forms if necessary. conscious of brush up on reimburse positive representative gaffe tricky keep in mind 1. The firm has two _ in every European city.2. His family education has been a very _ influence on him.3. I think shes very _ being the only person in the office who didnt have a university education. conscious of representatives positive 第40页/共59页4. You will be _ for any loss or damage caused by our company. 5. He didnt realize what a _ hed made.6. We have no vacancies now, but well certainly _ your application.7. Youd better _ your French before going to Paris. 8. From time to time we have to do rather _ jobs and feel that one of our fingers is get in the way. tricky reimbursed gaffe Keep in mindbrush up on第41页/共59页IV. Translate the following sentences into English. 1.1.我下星期一将前往伦敦参加交易会。听说贵宾馆所有房我下星期一将前往伦敦参加交易会。听说贵宾馆所有房间上周就都订满了，但不知现在是否有取消的房间。如间上周就都订满了，但不知现在是否有取消的房间。如果有的话，我想定一间单人间。果有的话，我想定一间单人间。 Im going to London to attend a trade fair next Monday. I was told that all the rooms in your hotel had been booked up last week. I wonder whether any reservations have been cancelled now. If available, Id like to book a single room. 第42页/共59页2. 我要预订一个能够容纳八九十人的会议室，要有声 音设备、电视机和录像机。 Id like to reserve a conference room that can accommodate 80 to 90 people, with sound equipment, a television set and a video recorder. 3. 我想预订一张9月5日从北京飞往东京的单程商务 舱机票。 Id like to book a single business class ticket from Beijing to Tokyo for September 5.第43页/共59页4. 4. 航空公司多收了我钱，他们后来退还给我了。于是，我就 撤消了对他们的投诉。(reimburse) The airline reimbursed me for the amount they had overcharged me. So I withdrew the complaint to them. 5. 5. 我们将在两天之内免费为您邮寄你预定的机票。(charge)(charge) We will deliver the air ticket you booked in two days free of charge. 第44页/共59页Writing Agenda An agenda is a list of meeting activities in the order in which they are to be taken up, by beginning with the call to order and ending with adjournment. It usually includes one or more specific items of business to be discussed. It may, but is not required to, include specific times for one or more activities. 第45页/共59页Form of agendaThe agenda is usually headed with the date, time and location of the meeting, followed by a series of points outlining the order of the meeting. 第46页/共59页Points on a typical agenda may include: Welcome/Introductions Apologies for absence Approve minutes of the previous meeting Matters arising from the previous meeting A list of specific points to be discussedthis section is where the bulk of the discussion as well as decisions in the meeting usually takes place Any other business (AOB)allowing a participant to raise another point for discussion. Arrange/announce details of next meeting Close meeting 第47页/共59页Tips & Warnings Make sure staff members have the agenda 24 to 48 hours prior to the meeting so that they can review what is to be discussed and properly prepare for the meeting. Have staff members keep notes on agenda and keep them in a notebook or file for easy reference. 第48页/共59页Sample 1 World Trade CompanyMarketing Department meeting, to be held on Wednesday, 20th May, 2011 at 3:30 p.m. in the conference room.AgendaApologies for absenceMinutes of the meeting held on 6th May, 2011 (copies circulated)Matters arising from the minutes:Minute 6 should be amended as follows: for “30,000” read “ 3,000”Minute 8Mr. Smiths report on the progress of restructuring the sales teamWinter promotion programTo review last months sales recordDate of next meetingAny other business第49页/共59页Sample 2 Staff Meeting Tuesday, January 15, 2011 10:30 a.m. until 12:00 noon Conference Room Objective: Weekly Update Review and Approve Meeting Minutes from January 8 General Manager: Opening Remarks Operations Manager: Operations Update Marketing Manager: Marketing Update Accounting Manager: P&L and Collections Update Technology Consultant: IT Upgrade Status Report Sales Manager: Client Update and Schedule Human Resources Manager: Employee Update General Manager: Wrap up Adjournment第50页/共59页Sample 3 Evergreen IndustriesSafety committeeMeeting AgendaMeeting dateMeeting to be held on 19 May, 2011Meeting venueMeeting to be held in the small roomMeeting timeMeeting to start at 10:00 a.m.AttendanceApologiesS Burke, P Townsend第51页/共59页Acceptance of previous minutesThe minutes of the safety committee held on 10 May, 2011 were accepted as true.Business arising from the previous minutes1. First aid kit for warehouse (L Jackson)2. Fire drills (R Bebbs)3. Any other business arisingNew business1. Workplace safety inspections (M Burg)2. Any other new businessNext meeting Scheduled for 26 May, 2011Closing 第52页/共59页Useful Expressions 日程安排常用句型 1. Participants arrive. 与会者报到。与会者报到。2. Coffee break. 休息。休息。3. Wrap up. 会议总结。会议总结。4. Call to Order. 宣布会议开始。宣布会议开始。5. Subcommittee Report. 与会者发言。与会者发言。 第53页/共59页5. The chairperson invited comments from.(sb) on.(sth). 主席请（某人）就（某问题）发表意见。6. Unfinished Business. 讨论未尽事宜。7. Business arising from the previous minutes. 关于上次会议记录中出现的问题。8. Adjournment. 休会。9. The meeting will be held from 1:00 p.m. to 4:00 p.m. with a 15-minute break midway and 30 minutes questions and answers following. 会议将于下午1点到4点举行，中间有15分钟的休息， 随后是30分钟的问答。 第54页/共59页 9. The resolutions of.were passed/approved unanimously. 关于的决议获得一致通过。10. The meeting adjourned at 5:00 p.m. 会议于下午五点结束。11. The next meeting was scheduled for. (date). 下次会议时间定于12. People will be notified in due course of the date of the next meeting. 下次会议的日期将另行通知。 第55页/共59页ExerciseTask: Read the following meeting agenda, filling in the blanks according to the Chinese given in the brackets. The Greentown Works Sports ClubThe Annual General Meeting of the Greentown Works Sports Club will be held at the Canteen on 20th August, 2011 at 8:00 a.m.AGENDA1. _ （说明何人因何事不能出席）Apologies for absence 第56页/共59页2. _ （上次会议记录）3 Matters arising thereon4. Correspondence5. _ （秘书的年度报告）6. _ （财务委员的年度报告）7. Election of: a. Officers b. Committee c. Honorary auditorMinutes of the last meeting Secretarys annual report Treasurers annual report 第57页/共59页to the clubs constitution:8. _ _ （考虑在俱乐部的章程中增加一条） 20) All retired staff shall be installed as honorary members of the Sports Club.9. _ （其他事项） Helen Secretary To consider the following proposed additionAny other issues 第58页/共59页感谢您的观看。第59页/共59页