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hotel practical English 问候祝福 送别祝愿 征询应答 问路引路 致歉答歉 致谢答谢 接打电话 提醒提示 日常术语培训大纲 Greetings &congratulations Send-off &wishes request &responding asking&giving directions giving&responding apologies giving&responding thanks dailing&answering phone reminding&tips daily expressions一.Greetings&congratulations问候与祝福Greetings问候1.Welcome to Quintessence Century hotel.欢迎光临钱塘世纪大酒店. Welcome Quintessence century hotel2.Good morning ,sir. afternoon/evening sirmadamladymissmrs英语一般称谓 男士:Sir先生 Gentleman绅士 Man男人（太过随便,慎用） Guy小伙子（慎用） 女士：Madam夫人（用于已婚女性） Lady女士“淑女”（多指出生名门，有文化教养的女 性，这样称呼，多半能让对方很开心） Miss 小姐（用于未婚女性，后接姓氏） Mrs.夫人，太太（后接姓氏） Ms.(用于不知道是否已经结婚的女性)备注： 英美人的名字一般包括三个部分：名（given name），中间名（middle name）以及姓氏（family name/surname）。比如说，在George W. Bush(乔治.沃克 .布什) 中，George是名，布什是姓。因此，我们可以称呼他George,或是Mr. Bush,而不能是Mr. George. 另外，英美女性在结婚之后都会随夫姓，因此，如果Rose Williams(罗斯.威廉姆斯)嫁给Tom Hamilton（汤姆.汉密尔顿）之后，我们就只能称她为Mrs. Hamilton而不是Mrs. Williams节假日问候要注意换个问法！传统的西方节日 Traditional Western Holidays新年快乐Happy new year!情人节快乐Happy valentines day!复活节 Easter(在每年的三月底或四月初，三月出现满月后的第一个星期天)母亲节快乐Happy mothers day! (五月的第三个星期天)父亲节快乐Happy fathers day! (六月的第四个星期天)(美国)独立日快乐Happy Independence Day! (每年月4日)万圣节快乐Happy Halloween (宗教节日，每年10月日)感恩节快乐 Happy Thanks-giving day!（每年11月的第四个星期四）圣诞节快乐 merry chirsmas!传统的中国节日 Traditional Chinese holidays 春节 Spring Festival 妇女节Womens Day 清明节 Tomb-sweeping Day 青年节 Youth Day 劳动节 Labors Day 儿童节 Childrens Day 端午节 Dragon-boat Day 中秋节Mid-autumn Day 国庆节 National Day3.nice to meet you.很高兴见到您.4.how do you do?你好.5.How are you today, Mr. Smith?您好，史密斯先生？很好，谢谢 Fine， Thank you. And you?congratulations祝贺3.wish you every sucess!2.have a nice holiday here.1.congratulations.要了解客人的特殊信息客人相关的特殊信息 结婚纪念 结婚典礼 金榜题名 喜得贵子 职场高升 事业发展 wedding anniversary wedding day5.I wish you will enjoy your stay in our hotel.希望您入住愉快. enjoy your stay.6.have a good time.注意 问候外国人的时候,一定不要说You are very tired.(“您累了吧”)之类的话。而要问how about your trip（旅途愉快吗）？因为文化背景不一样,加之思维方式的差异,外国人会认为这是对其健康与能力的一种怀疑。如果非说不可,可以说“You must be very tired”(你一定很累了吧),这样还勉强可以接受。2.Send-off&wishes送别与祝愿Send-off送别.2.see you .再见wishes祝愿3.have a nice trip!旅途愉快4.thanks.5.welcome to our hotel again.欢迎您再次光临。3.giving&responding thanks致谢与答谢giving thanks致谢.responding thanks致谢与答谢4.not at all不客气.6.its my pleasure.这是我的荣幸.4.giving&responding apologies致歉与答歉giving apologies致歉1.I3.I am sorry,it is my fault.对不起,是我的错.5.sorry to have kept you waiting.对不起,让你久等了6Im sorry to have taken so much of your time.对不起耽误你这么长时间.8.i apologize for this. 对此我感到很抱歉responding apologies答歉5.asking&Giving directions指示方向 问路 引路asking directions问路1.where is the businesscenter?请问商务中心在哪？2.how can I get to the lobby ?3.could you show me the way to the dinning hall?到餐厅怎么走啊?3.I wonder if you could tell me the way to the KTV club?去ktv怎么走啊？giving directions指路1baihe hall is on the second floor.英文数字表达 0 nought;zero;O 1 one 第一 first 2 two 第二 second 3 three 第三third 4 four 第四fourth 5 five 第五fifth 6 six 第六sixth 7 seven 第七seventh 8 eight 第八eighth 9 nine 第九ninth 10ten 第十 tenth2.take the lift to the first floor，and turn left left right3.you will find ,you cant miss it.4.Go ahead 5.Take the second turning on the right第二个路口右拐6.you can go to railway station by the NO.60 bus .7.let me show you on the map8.its over there next to lobby lounge.就在那边紧挨着大堂吧.方位词汇 near next to behind at the back of in front of in the end of opposite on the east south west north crossing turning get off get on11. follow me,please.跟我来.6.making& answering a call接打电话 making a call 打电话making a call 打电话1.Hello, is that quintessence century hotel?请问是世纪大酒店吗？2.May /Can/Could I speak to Mr. James?answering a call接电话2.Good morning，this is quintessence century hotel.may I help you?钱塘世纪大酒店，请问有什么可以帮您？4.Yes, this is James speaking. Please hold on for a moment. Sorry, he is not in.May I take a message? May I know your name and telephone number?thanks for your calling.good night.request &responding征询应答request征询四大句式 may I could you would you shall I 提出请求时 麻烦客人做时 询问客人喜好 征求客人意见1.may I help you?2.may I have your name,please?3.could you fill out the form,please?4.would you like to have a cup of tea?5.what would you like to drink your beer?icy or normal?6.what kind of room would you like?7.shall I draw the curtains?8.shall I make the reservation for you?responding应答应答分类 肯定 否定 疑问 客答应人要求 拒绝客人要求 不理解客人要求1.certainly，ing.3.just a moment,please.4.I am afraid I can not do that. 谢绝 Refusing in a polite way 谢谢你,但是恐怕这违反酒店的规定。 Thank you, but Im afraid this is against the regulations of the hotel. 感谢你的邀请，但是我已经有约会了。 Thank you for your invitation, but I have already had an appointment. 对不起，上班时间，我不能离开自己的工作岗位。 Sorry, its not allowed to leave while on duty. 对不起，这是不允许的。 Sorry, its forbidden. 5.pardon？6.could you repeat that， please？reminding&tips提醒与提示1.please be careful.2.take care.3.mind your step.4.please dont leave anying behind.4.dont worry.5.take it easy.
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