1389国开电大本科《管理英语4》历年期末考试试题及答案

1389国开电大本科管理英语4历年期末考试试题及答案一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1.Terribly sorry to interrupt， but may I use your dictionary? Yes，_ A.of course. B.it doesnt matter. C.no hurry. 答案A 2.Do you mind if I use vouchers to spend in a restaurant? _ A.Yes， please. B.Not at all.Goa head. C.No， thank you. 答案B 3.I think I have made a great mistake. _ A.I dont think so.You really made an error. B.I dont think so.Its really terrible. C.I dont think so.Its not your fault. 答案C 4._ Id like to have this film developed. A.Whats it? B.May I help you? C.What do you want? 答案B 5.Jack， Id like to have your opinions about my written report. _But I have one suggestion. A.Thats a good idea. B.You are too modest. C.It looks fine to me. 答案C 二、词汇与结构(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.She was very adaptive and soon adapted_the campus life. A.with B.as C.to 答案C 7.All_glitters(闪闪发光) is not gold. A.which B.that C.what 答案B 8.This is the man_last night. A.whom I saw him B.who Is a whim C.whom I saw 答案C 9.I would recommend that you_on following through with projects. A.worked B.work C.would work 答案B 10.They werent too keen_the idea at first because they thought it was not practical enough. A.of B.on C.in 答案B 11.On hearing the news of_the major exam again， the girl burst into tears. A.her having failed B.she failed C.her being failed 答案A 12.It is through enthusiasm and quiet intensity_we transform creativity and vision into the technologies. A.which B./ C.that 答案C 13.Although we cant compete in terms of size， I_believe we hold an advantage in terms of dedication to customer service. A.did B.do C.have 答案B 14._on the hilltop， you could enjoy the scenery of the city bathed in the sun. A.Stood B.Stand C.Standing 答案C 15.Without his assistance， I_the research last month. A.would not have completed B.could not finish C.should not finish 答案A 16.Fearing the reactions of top managers， middle managers remained_Or provided optimistic， filtered information. A.silence B.silent C.silently 答案B 17.I will ask them to_a new design， something a bit more toned down. A.come in B.come across C.come up with 答案C 18.Good work_good pay. A.deserves B.requests C.deserts 答案A 19.The responsibilities in handbook_that managers have to be concerned with efficiency and effectiveness in the work process. A.imply B.indicate C.interrupt 答案A 20.At a rough_， we will take another four weeks to finish this plan. A.value B.account C.estimate 答案C 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 If theres one word that captures the essence of what is occurring in the world today，its“change.”Downsizing， reorganizing， and cutting costs， are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive. Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process?And what can employees do to get through it? Tips for dealing with change in the workplace. Make yourself aware that change happens：it happens in personal life， it happens in your professional life.You can not live in the past， so denying that change could occur only makes things more complicated for you. Stay alert in the workplace：know what is happening around you.When you come across clues that hint change is on the way， acknowledge them! Maintain open communication channels：Dont lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understanding of the matter.Be transparent and honest about your fears：dealing with the unknown is often resented and daunting.Make the picture as clear as you can. Assess yourself：Changeisatimewhenonesconfidenceaboutonesskillsand capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time， stay aware of your developmental areas and work on improving those. Dont be stiff：It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing”skills and knowledge， and what news skills you need to acquire. Stay optimistic：Keepapositiveattitudeanddontletyourselfdrowninuncertainty.Involve yourself in the new process； locate yourself properly in the new scenario.Adjust!“You cant get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step， you get to the goal”， says Robin Sharma， one of the worlds most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing， reorganizing and cutting costs in order to_. A.survive B.cut down on the number of workers C.reshuffle the organization 答案A 22.“No industry is exempt”means_. A.No industry is an example B.No industry is an exception C.Not every industry can be exempted 答案B 23.The following questions are often discussed among scholars EXCEPT_. A.How can bosses create favorable conditions for change B.How can productivity be increased C.What can workers do to get through change 答案B 24.How many suggestions does the author put forward? A.4 B.5 C.6 答案C 25.From the passage， we know that Robin Sharma is _. A.an expert on leadership， and personal success B.a great leader C.someone who likes to play the game of Hide and Seek 答案A 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 Its no secret that good leaders are also good communicators.Indeed， communication and leadership are inextricably tied.How can you galvanize， inspire or guide others if you dont communicate in a clear，credible and authentic way?Here are 5essential communication practices of effective leaders： 1.Mind the say-do gap.Trust is the bedrock of effective leadershipyour behavior is your single greatest mode of communication， and it must be congruent with what you say.If your actions dont align with your words， you a restoring up trouble for the future. 2.Make the complex simple.Effective leaders distill complex thoughts and strategies into simple， memorable terms that colleagues and customers can grasp and act upon.The most important thing is to clarify what you want to say， lookout for technical jargon and avoid business speak， which add complexity.Say what you mean in as few words as possible. 3.Find your own voice.Use language thats distinctly your own； let your values come through in your communication.Correct use of language and grammar are important， of course， but dont become overly fixated on eloquence for eloquences sake； concentrate on being distinct and real.People want real， people respect real， people follow real. 4.Be visible.Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Dont hide behind a computer and only interact with people electronicallysee them face to face and voice to voice， and interact with them in a real，substantial way.In todays environment， where people are often burned out， its important for employees to have a personal connection with you and the work you believe in.Show the people that work for you that youre engaged and that you care about them and their work.5.Listen with your eyes as well as your ears.Effective communication is a two-way process， and good leaders know how to ask good questions， and then listen with both their eyes and their ears.Because you are in a position of authority， others maybe reluctant to express their real opinions to you directly.You wont always get direct feedback， so you need to also be able to read between the lines and look for the non-verbal cues. 26.Communication and leadership dont always go hand in hand. 答案F 27.The say-do gap happens when people misunderstand their leaders intention. 答案F 28.Using technical jargon makes a leader convincing. 答案F 29.Communicating sincerely is always the best. 答案T 30.Observation is as important as communication when you want to know what people really think. 答案T 四、写作（共 20 分） 31.根据要求写作文。Write at least 120 words about an event caused by different understandings of the workplace culture.You may need to include the 5Wsand1H elements.(Who/When/Where/Why/What and How). 2020年9月试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1.This project is too big for me to finish on time. _ A.Please dome a favor. B.You may not ask for help. C.Ill give you a hand. 答案C 2.Id like a wake-up call at7：00a.m.，please! OK，_ A.you will certainly make it. B.Ill make sure you get one. C.just do what you like. 答案B 3.Terribly sorry to interrupt， but may I use your dictionary? Yes，_ A.of course. B.it doesnt matter. C.no hurry. 答案A 4.I think I have made a serious mistake. _ A.I dont think so.You really made an error. B.I dont think so.Its really terrible. C.I dont think so.Its not your fault. 答案C 5._ Id like to have this film developed. A.Whats it? B.May I help you? C.What do you want? 答案B 二、词汇与结构(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，井将答案序号写在答题纸上。6.She is very adaptive and soon adapted_to the campus life. A.with B.to C.as 答案B 7.All_glitters(闪闪发光) is not gold. A.that B.which C.what 答案A 8.This is the man_last night. A.whom I saw him B.who I saw him C.whom I saw 答案C 9.Wendy suggests that we_tomorrow. A.should go B.shall go C.will go 答案A 10.By the end of the year， the sales plan for the next year_. A.will be made B.will have been made C.have been made 答案B 11.In high school， I am equally comfortable_as a member of a team and independently. A.to work B.working C.work 答案B 12.On hearing the news of_the major exam again， the girl burst into tears. A.her having failed B.she failed C.her being failed 答案A 13.Who should be responsible for the accident? The boss， not the workers.They just carried out the order_. A.as are told B.as told C.as they told 答案B 14.My leather shoes cost me_the last pairs I bought. A.three times as B.three time as C.three times as much as 答案C 15.Without human resources， no organization can_the ground， let alone do business and make profits. A.get off B.get up C.get on 答案A 16.Hes left now， but productivity hasnt_that much. A.carried on B.caught up C.picked up 答案C 17.They_all their computing work， i.e.they arrange for some outside company to do the work. A.outsource B.outside C.outsell 答案A 18.The leader_at creating opportunities to provide rewards， recognition and thanks to his or her staff. A.exceeds B.excellent C.excels 答案C 19.You cant_to sit back一even though it might be tempting. A.afford B.stand C.beat 答案A 20.At a rough_， we will take another four weeks to finish this plan. A.value B.estimate C.account 答案B 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 The meaning of“communication”goes a lot deeper than people often think.Communication is about conceiving， sending， receiving， and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous.There is a famous story of a British Army Commander who sent the message“Send reinforcements， were going to advance.”back to his Command Center， through along chain of subordinates.When the message finally reached the Command Center， it had“mutated”to become“Send three and four-pence，were going to a dance.”The reinforcements never arrived. You can demonstrate this same principle， albeit on a less dramatic scale， by trying to play Chinese Whispers with more than 20 people.It is highly unlikely the same message you started with will be the one you end with. In a business， there are three main types of communication failure.Each has its own indicative signs. The first type is known as allocative failure.This occurs when a firm is not gathering enough intelligence about its market or(most often) ， the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If demand is rising but the firm is suffering from allocative communication failure， then stocks will fall and there will be understaffing. If the inverse happens， there will be a surplus of stocks and over staffing. The second type is executive failure，where communication to trigger specific events/actions is either late， lacking or in error.The symptoms of this area general loss of direction in the company or departments， a loss of co-ordination and an increase in complaints from customers as things happen late or not at all. The final type is human failure.This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication.This leads to alienated staff， an increase in staff turnover， an increase in absenteeism and general frustration among staff.Creativity， especially that which takes place across departmental boundaries， is likely to suffer hugely as team synergy slips. 21.Confirming reception of the sent messages means A.the messages are sent to right receivers B.the messages are correctly understood C.the messages are correctly understood by right receivers 答案C 22.In the famous British Army Commander story， which step probably did NOT go wrong in the communication chain? A.Conceiving. B.Sending. C.Receiving. 答案A 23.What is Chinese whispers? A.Who whispers in Chinese. B.A game to pass message around in a whisper. C.Chinese people who dont normally talk very loudly. 答案B 24.Allocative failure does NOT happen when A.the right information goes to the right place B.a company gathers false information C.the correct information is not received by the right department or person 答案A 25.According to the passage， which of the following cases does NOT belong to human failure? A.Decreasing creativity across departments. B.Inadequate communication between departments. C.Increasing customer complaints. 答案C 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 In competitive markets， leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction； greater employee satisfaction contributes to higher performance； higher performance impacts improved client outcomes； improved client outcomes contribute to service excellence. Positive work cultures are built overtime and need constant attention.Such cultures are dependent on leadership vision and values. An effective leader sets the tone for the team， encourages a positive workplace culture an disable to bring about cultural change. Workplace culture is made up of the shared attitudes， beliefs， behaviors， values and expectations that influence the way people work in the workplace.It is“the way we do things around here”. Some cultural aspects are understood by all and are obvious such as turning up for wok on time， while others maybe“unwritten rules”that are not so obvious for example how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.There are also factors out of their control， such as slumps in global prices or a change in demand and supply.The company can， however，control how they respond to these factors. Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work forand have a competitive edge.Not only are these companies more able to attract and retain people， they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected of them.They are more able to deal with difficult issues if they feel the values of the organization are supportive of them. For a workplace culture to be positive， the direction and actions of the business must be consistent with the core values of the people in the workplace.The people must trust each other and be able to openly express and exchange ideas. Working through these steps will help with developing a positive business culture. 26.A positive work culture will give workers more satisfaction. 答案T 27.Positive cultures have a lot to do with leadership vision and values. 答案T 28.The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. 答案F 29.In competitive markets， leaders are under more and more pressure to keep a positive work culture. 答案T 30.Positive work culture can be built in a short period of time. 答案F 四、写作（共 20 分） 31.根据要求写作文。了解会议日程的主要内容，根据所给信息制定会议日程安排。The structure of a meeting agenda： (1) Title of the meeting (2) Time of the meeting (3) Place of the meeting (4) People who will attend the meeting (5) Events in time sequence 09：00 09：40 10：05 10：20 12：00 Sofitel JinJiang Oriental Hotel Arrival， registration， picking up meeting kits Exhibitor Day One The First Participants Meeting of Expo(exposition) ，2010，Shanghai，China Report on the organizational structure and preparatory progress of Expo Tea break(15m.) (2F Entrance) Wednesday， Oct.20，2008 Watching Expo image video/film(10m.) Work lunch(buffet) Meeting Agenda The First Participants Meeting of Expo(exposition) ， 2010， Shanghai， China Wednesday， Oct.20， 2008 Day One Sofitel Jin Jiang Oriental Hotel Exhibitor 09：00 Arrival， registration， picking up meeting kits 09：40 Watching Expo image video/film(10m) 10：05 Tea break(15m) (2F Entrance) 10：20 Report on the organizational structure and preparatory progress of Expo 12：00 Work lunch(buffet) 2020年7月试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1.This project is too big for me to finish on time. _ A.Please dome a favor. B.You may not ask for help. C.Ill give you a hand. 答案C 2.Idlikeawake-upcallat7：00a.m.， please! OK，_ A.you will certainly make it. B.Ill make sure you get one. C.just do what you like. 答案B 3.Terribly sorry to interrupt， but may I use your dictionary? Yes，_ A.of course. B.it doesnt matter. C.no hurry. 答案A 4.I think I have made a great mistake. _ A.I dont think so.You really made an error. B.I dont think so.Its really terrible. C.I dont think so.Its not your fault. 答案C 5._ Id like to have this film developed. A.Whats it? B.May I help you? C.What do you want? 答案B 二、词汇与结构(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6._there is smoke， there is fire. A.If B.When C.Where 答案C 7.The Human Resource Managing Department at Honda is given specific instructions_employ the best possible workers. A.how to B.on what to C.on how to 答案C 8.Creativity， especially_which takes place across departmental boundaries， is likely to suffer hugely as team synergy slips. A.that B.those C./ 答案A 9.On hearing the news of_the major exam again， the girl burst into tears. A.her having failed B.she failed C.her being failed 答案A 10.It is through enthusiasm and quiet intensity_we transform creativity and vision into the technologies. A.that B./ C.which 答案A 11.I would recommend that you_on following through with projects. A.worked B.work C.would work 答案B 12._the importance of English， we should put more effort into it and try to learn it well. A.Gave B.Givin