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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Communication,ToPersuadeotherpeopletothinkoract in thewaywedo,沟通从,心,心开始,-,中国移,动,动,Make yourself heard,理,理解,就,就是沟,通,通,-,爱立信,Communication Unlimited!,沟,沟通,无,无极限,-摩托,罗,罗拉,TheDefinitionofcommunication,CharacteristicsofCommunication,Behaviorsfor EffectiveInterpersonal Communication,Components ofcommunication,Functions ofCommunication,TheDefinition of communication:,Communication isderivedfrom the Latinword,communicare,meaning toshare with or tomake common,so whenwecommunicatewe shareourthoughts,hopes,and knowledgewithothers.,Communication isa formof humanbehavior,d,erived froma need to connect and interactwithother humanbeings.,100,000years ago-facialexpressions,exclamations（大叫,）,）and noises,Basics of humancommunication,30,000 yearsago-Cave paintings,20,000 yearsago-a speakablelanguage,5,000 yearsago-the use of symbols and script,Components of communication沟通的构,成,成要素,components of communication?,Components,of Communication,sender,encoding,context,receiver,decoding,feedback,channel,message,noise,Components of communication,Sender/Source,（信息源,）,）,A sender/sourceis the person who transmitsa message,.,Message,（信息）,A message isanysignalthattriggers the response of areceiver.,Encoding,（编码）,Encodingrefersto the activityduring whichthesendermustchoosecertainwords ornonverbal methods to send an intentional message.,Decoding,（,（解码,）,）,Decodingistheactivityduringwhich the receiverattachesmeaning tothewords or symbols he/shehasreceived.,Receiver,（,（信息,接,接收者）,A receiver is any personwhonoticesandgives somemeaningtoa message.,Channel/Medium,（渠道）,Channel/,Medi,umis the method used to deliver a,message,.,Context（,情,情境）,Thesettingor situationiscalled acontext.,Noise（干,扰,扰）,Noise isa termusedforfactorsthat interferewiththeexchange ofmessages,includingexternal noise,，,，physiological noise,psychologicalnoise and semantic noise.Noiseis inevitable.,Feedback,（,（反馈,）,）,Theresponseofa receiver to asendersmessageiscalled feedback.,Verbal Communication,语言信息,沟,沟通,WORDS,言语=7%,Keepitsimple,保持简要,Explainand/or provide an example,解释或举,例,例，或二,者,者都做,Useclear,directwords,使用清楚,，,，直截了,当,当的语言,Respectyourlisteners,尊重你的,听,听众,Repeat yourmainidea,重复你的,主,主要观点,Check for understanding,检查理解,情,情况,Visual Communication,视觉沟通=55%,EyeContact,目光接触,Post,ure,身体的姿,势,势,Gestures,手势动作,Facial Expression,面部表情,Vocal Communication,声觉沟通=38%,Variety,变化,Quality,音质,Rate,语速,Volume,音量,Vocalized Pauses,顿音,TheImpact of NonverbalCommunication,非言语沟,通,通的作用,VOCAL,声觉,38%,VISUAL,视觉,55%,VERBAL,言语,7%,Characteristicsof Communication,沟通的特,点,点,Characteristicsof Communication,CONTEXTUAL,SYSTEMATIC,TRANSACTIONAL,SELF-REFLECTIVE,SYMBOLIC,IRREVERSIBLE,DYNAMIC,COMMUNICATION,IS,a.Communicationisdynamic（,动,动态的）,Communication isanongoingactivity.Itisnotfixed.Aword oractiondoesnotstayfrozenwhenyoucommunicate;itisimmediatelyreplacedwith yet another word or action.,(,交际就像,是,是一部动,画,画，而不,是,是图片）,b.Communicationissystematic（系统性,的,的）,Communication does not occurinisolationor in avacuum,butrather is part of alarger system.We send and receive messagesnotin isolation,but ina specificsetting.(场景,，,，场所，,场,场合，参,加,加的人数,等,等）,Settingandenvironmenthelpdetermine the wordsandactionswegenerate.Dress,language,topicselection,andthelikearealladaptedtocontext.,c.,Communication issymbolic,符,符号性,的,的）,Symbolsarecentralto the communicationprocess,bec,ausethey representtheshared meaningsthatarecommunicated.Asymbolis aword,action,or objectthat standsfororrepresents aunit ofmeaning.,d.Communicationisirreversible,（不可逆,转,转的）,Communication isanirreversibleprocess.Wecannever undowhathasalreadybeen done.Althoughwemaytryto qualify,negate,or somehow reduce the effects ofourmessage,once it has been sentandreceived,the message itselfcannotbe reversed.,e.,Communication istransactional,（,交互式的,）,A transactionalviewholds thatcommunicators are simultaneouslysendingandreceiving messagesat everyinstantthat they are involvedin conversations.,f.,Communication isself-reflective（,自,自省的）,Human beingshave aunique ability to thinkabout themselves,towatch how theydefine the world,and toreflectontheir past,present,andfuture.,G.,Communication iscontextual,（,情境的,）,Allcommunication takesplace withina setting or situationcalled acontext.Bycontext,wemean the placewhere peoplemeet,the social purpose for beingtogether,and the natureoftherelationship.Thus the context includesthephysical,social,and interpersonalsettings.,Behaviors for EffectiveInterpersonal Communication,SixBehaviors for EffectiveInterpersonal Communication,Honesty,Openness,（,（self disclosure）,Empathy,Positiveness,Supportiveness,Equality,Honesty,Honesty,thequalityofbeing honest,when applied to aninterpersonal communicationevent,impliesfreedomfromdeceitor fraud.,Honestymaysometimes require enormous wisdom and courage.,Honestyincludesboth attitude and behavior.,Boththeattitude,or predispositiontobehave honestly,andthebehavior are entirely amatterof choice.,Were not fullyhonest witheachother.,Openness,Self-disclosure,revealing onesthinking,feelings,andbeliefs
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