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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Case 9：Pacific Pathology,Introduction,Michael Ridleyhas recently joinedPacific Pathology,New team members,Differentgender,age,cultureandpersonality,Focuson 7point,1.Roles,2.Tasks,3.Supportive relationships,4.Individual needs,5.Contributionof others,6.Interpersonal communication,7.Cultural values,Roles,Whatrolesyouare in thenewteam,How do youplayyourroles inthe new team,How to reviewsyourroles,Task,Michaelsduties:analysis specimens,accordingto aworkschedule,recording the resultsandmaintaining your work stationcleanandfunctioning.,Accordingto different personalities,withdifferenttasksassigned.,(The perfect type.strength type.,lively type.Type ofpeace),Teammembers must fulfillthetask,In this game,some peopleinthecommand,some people made in thedeliveryof team-mate,areasonable allocation oftasks.,Supportiverelationships,To createa harmonious relationshipteam,Goodteamworkis the lubricant ofhumanrelations,The role of relationships,in the team,Establishinterpersonal relationships inteam,Success factors,Managementof business success,15%of the professionalandtechnicaldecisions,85%and individualinterpersonal and personal skills associated.Teamrelationship,includingthe relationship betweenupperandlowerlevels,the relationshipamong themembers,evenmembers oftheteamand external membersrelations.,Supportiverelationships,To createa harmonious relationshipteam,Goodteamworkis the lubricant ofhumanrelations,The role of relationships,in the team,Establishinterpersonal relationships inteam,Individualneeds,Whatis your individual needs,Why do youwantto meet your individualneeds,How to meet your individual needs,Whento meet your individual needs,Wheretomeetyourindividualneeds,ContributionofOthers,wecanalwaysappreciatethecontributionsofothersisafocusonthepositivesideofothers.,Not only to criticizeor blame someone else.Instead,encourageContributionof Others.,do nothesitate to give appreciation the contributions of others achievementwho hasdone agood job.,Interpersonalcommunication,Language,7%,Intonation,38%,Non-verbal/body language,55%,CommunicationStructure,Speaking,Listening,Feedback,CommunicationSkills,Effective Listening Skills,Effective Listening Skills,Barriers to listening,1.R,epeat the words,(justwords,not feelings),2.,Re-organize content,(capsule in your ownwordsby yourmeaning),3.Reflects the feelings,(understanding in-depth,through your ownwords,body languageto express feelings),1.Recommended,(togivesuggestions,adviceandsolutionstothisproblem),2.Inquire,(totheirpointofview,motivationtoaskquestions),3.Interpretation,(tointerprettheirownexperienceeachothersbehavior,andtrytoguesseachothersideas),4.Assessment,(todetermine,andagreeor disagree),Percent ofcommunicationbehavior,Writing（9%,）,）,Listening,（40%）,Talking,（35%）,Reading,（16%）,Speaking,EffectiveSpeaking Points,No effective Speaking Points,1.Consider other peoples mood,2.Accurate,conciseandcomplete description,3.Emphasis,4.Consistent with the body language,5.Check the level of understandingconstantly,6.Establish trust,1.Not ready yet,2.Inappropriate expression,3.Pay noattentionto audience reaction,4.Wrong time and place,5.Wrong body language,6.Not interested inthecontent,Feedback,Givefeedback,Receive feedback,1.For othersneeds,2.The feedbackshould beclear,specific andprovide examples,3.More positive andconstructive feedback,4.Toseize theopportunity,5.For thing insteadofperson,6.Consider othersacceptance,1.Listen,do not interrupt,2.Toavoid self-defense,3.Ask questions,4.Summarizes the informationreceived,5.Show othersyouraction,6.Try tounderstand,theirpurpose,Culture Values,(P320),Core:Teamvalues,Feelings,Teamspirit(Collective consciousness),Teamemotion(Communication,Work),Behaviors,Active listening,Openand honestcommunication,Respect,Results,Teameffective,Taskachievement,Teamcohesion,Creativity,Conclusion,Trustis efficient,the core of theteamtogether.Without trust,teamworkoutof the questionandtherecanbe noa team spirit.,Trustis mutual,fortheteammembers and winthetrustwhile thetrust others from,focusingontheseseveraspects,.Perhapsyou think thatinsomerespectstoothersasyou,butyou shouldseeotherpeoplesstrengths andadvantages andothershope.,Trust,Only averygood teamabletoestablishthistrustdependcooperation.Throught individualneeds,interpersonalcommunication,rolesand complete thetask independently.,Cangofurtherinthemutual trust of theteam.,
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