商务邮件写作要求与

单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,COSCO GUANGDONG SHIPYARD CO.LTD.,广东中远船务工程有限公司,英文商务邮件,写作要求与应用,技术部,2013,年,03,月,12,日,主 讲 内 容,邮件格式要求,常用句型与示例,邮件写作注意的问题,一、商务邮件特点,1,、内容单一,一文一事，即一份函电只涉及某一议题。,2,、结构简单,篇幅清晰、便于阅读和理解。,3,、语言简练,言简意明、用词准确有礼。,4,、格式标准化,使用国际通用格式或惯用格式。,二、邮件格式要求,一般包括：,收信人,标题,正文,礼貌结束语,落款,1.,收信人,Recipients,：,收信人地址,To,：,抄送收信人地址,Cc,：,密送收信人地址,Bcc,：,邮件的发送对象和内容,：,谁发给你的邮件，你回复给谁；,不要随意的增加发送的对象，这样不会出差错；,涉及投诉（设备厂商、或是相关的供方）可以增加对方一些高级别负责人；,涉及需保密的重要内容或技术参数、或内部邮件，不能随意抄送和转发到供方或是船东,。,2.,标题,Subject,：,明确、尽量简短、具概括性,Subject,：（船号：,Sub.,）一般为首单词、专有名词大写,e.g.,N398,：,Require to change main engine maker,Examples:,Subject:Important!Read Immediately!,Subject:Simple question.,Subject:Follow-up about last Friday,Subject:That drawing you requested.,Subject:Requesting file of NO.6789,一定不能空白主题！,3.,正文,Content,1,）称呼,Salutation,2,）开头,Starting,3,）内文格式,Letter Styles,4),结语,Ending,1,）称呼,Salutation,：,只知头衔，用,Dear+Title President Dr.Chairman,只知姓名，用,Dear+,全名,Mr.Mrs.,Miss.Ms.,Sir(s)Madam(s),Peter Sophy,通函，用,Dear All,，,To whom it may concern,2,）开头,Starting,：,点明来意，不需客套,原因和目的,e.g.,This letter is to/Im writing to you for /I would like to,回函时最好写明何时收到关于什么内容的邮件,e.g.,Thanks for your email dated 7th Aug.concerning/regarding,Received your information on(date)abt,With reference to,As requested in/In response to your email,Further to our telephone conversation,I am writing to inform you of,3,）内文格式,Letter Styles,：,混合式,（,Semi-intended style,）,Dear Mr.Jack,Im a member of ME department of SME.At present,Im in charge of manufacturing process of NO.6789.Could you please offer us the files of this type before next Wednesday?,Thanks for your support to our factory all the time.,Best regards,John,supervisor,Manufacture engineering department,Tel:021-77788888,平头式,（,Flat style,）,Dear Mr.Jack,Im a member of ME department of SME.At present,Im in charge of manufacturing process of NO.6789.Could you please offer us the files of this type before next Wednesday?,Thanks for your support to our factory all the time.,Best regards,John,supervisor,Manufacture engineering department,Tel:021-77788888,4),结语,Ending,：,通常是对收文者的希望或要求、或表示感谢的总结语。,e.g.,Hope,to receive yr email soon.,I,m looking forward,to,(receiving)your earliest reply.,We,await,your satisfactory news.,If you have any revision about the draft contract,please dont hesitate to contact me/let me know/email to me/give me a call.,Will/Would,you please reply us before,this,Wednesday?,I would appreciate it if you could,give feedback,in,two days/,next,Monday/,as of,June 1st/,on,March 6th.,Please,inform us your decision soon/whether you may accept it.,Thanks for,your attention/your close cooperation with us in this matter/prompt reply/the trouble youve taken in this matter.,4.,礼貌结束语,Polite Endings,：,If you dont have a contact name:,Dear sir or Madam,Yours faithfully,If you know the name of the person:,Dear Mr/Mrs/Ms Jones,Yours sincerely,If you know the person as a friend or close business colleagues:,Dear James,Best wishes/regards,If you are contacting a company not an individual:,To Whom It May Concern,Some mistakes:,1,.,简,(,缩,),写：,Bst rgrds,-,You really look like a busy person.,2.,大写：,REGARDS,/,Best Regards,-,强调，用大写结尾可能表示,you feel very angry at the time when,you finish this letter,。,3.,误用：,Truly,yours,-,Generally used between L,OVER,s,。,4.,画蛇添足：,Thanks and best regards,-,中国人最常犯的错误,Thanks,只用于文本，不适合与,regards,合用。,5.,落款,Signature,：,写信人全名、写信人职务及所属部门和公司、地址、电话号码、传真等。,（,mailbox setupSignature,）,Wang Dabao,（王大宝）,（,David Wang/Wang Hua,）,Technical Department,Deputy Director,COSCO(Guangdong)Shipyard Co.,Ltd.,Dasheng Industrial Estate,Machong,Dongguan,Guangdong,523146,China,Tel,：,0769-88286988-6611,Fax,：,0769-88231981,Mob,：,Email,：,wangdabao,cosco-,三、常用句型与示例,提要求,Requests,跟踪邮件,Follow-up emails,提醒,Reminders,接受,Acceptance,拒绝,Refusal,致歉,Apologizing,句型：,提要求,Requests,跟踪邮件,Follow-up emails,提醒,Reminders,接受,Acceptance,拒绝,Refusal,致歉,Apologizing,示例：,1.,自我介绍，请求报价,2.,回复收函,3.,提醒确认意见,4.,接受修改,5.,拒绝合作关系,/,提供图纸,致歉延迟,/,工作出错,1.,提要求,Requests,I would be grateful if you could,I would appreciate it if you could,Could you please,provide with,?,I am writing to inform,/,apply for,/,request,I am proposing/I suggest,注：最好写明时间,On/in/before/as of/by/next+(date),自我介绍，请求报价,Subject:N001:Inquiry on CO,2,System,Dear Mr./Miss Gates:,I am a member of Technical Department of COSCO(Guangdong)Shipyard Co.,Ltd.(and in charge of/responsible for).We are planning to build a 38500t Bulk Carrier,please see the attached parameters of CO,2,System and quote to us as of April 5,th,2012.,Thank you very much.,Yours sincerely,Tony Yang,2.,跟踪邮件,Follow-up emails,I am writing to follow up on our earlier decision to,.,With reference to,As requested in/In response to your email,Per your requirement,As our decision,I confirm that,.,Regarding,回复收函,Subject:N001,：,Modification to ER arrangement and Confirmation,of the meeting,Dear Chris,Per your requirements,I have done some modification to ER arrangement.The attachment involves revised details.I have asked Mr.Liu to contact James and collect the feedback information o