商务英语模拟-接机-酒店课件

,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,精选ppt,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,二级,三级,四级,五级,精选ppt,*,商务英语情景模拟 实训 接机酒店,1,精选ppt,商务英语情景模拟 实训 接机酒店1精,（一）实训目的与要求,1、熟悉商务接待语言；,2、知晓商务礼仪、沟通技巧等；,3掌握商务英语谈判语言特点、翻译，巩固商务英语专业技能；,4、培养团队合作精神，掌握谈判策略与技巧。,（二）实训内容,迎来送往、待人接物、酒店入住等实训,2,精选ppt,（一）实训目的与要求2精选ppt,礼仪是人们在社会交往中应遵循的行为规范。,商务礼仪是人们在商务交往活动中对交往对象表示尊重和友好的行为规范。即人们在商务场合中所遵循适用的礼仪规范。它是一般礼仪在商务活动中的具体运用和体现.,3,精选ppt,礼仪是人们在社会交往中应遵循的行为规范。3精选ppt,商务人员的形象塑造服饰礼仪,1.商务着装原则(TOP原则：,Time 时间、Place 地点、Occasion 仪式),）,2.男士的着装礼仪和服饰搭配技巧,（西装、衬衫、领带及鞋袜等的搭配）3.女士的着装礼仪和服饰搭配技巧,（套裙的选择及其与首饰、鞋袜和包等的搭配）,4,精选ppt,4精选ppt,5,精选ppt,5精选ppt,6,精选ppt,6精选ppt,7,精选ppt,7精选ppt,8,精选ppt,8精选ppt,9,精选ppt,9精选ppt,10,精选ppt,10精选ppt,双手呈递，以表示对对方的尊重。,将名片的文字正向对方。,在递交名片的同时作一下简单的自我介绍。,在多人交换名片时，要注意讲究先后顺序。,在未确定对方的来历之前，不要轻易递出名片。,11,精选ppt,双手呈递，以表示对对方的尊重。11精选ppt,空手的时候必须双手接受。,接过名片后，要马上过目。,初次见面，如果一次同时接受多张名片，一定要记住哪张名片的主人是哪位先生哪位小姐。,当对方递给你名片之后，如果自己没有名片或没带名片，应当首先对对方表示歉意，再如实说明理由。,名片的存放,12,精选ppt,空手的时候必须双手接受。12精选ppt,教养体现于细节，细节展示素质,甲、乙、丙三家公司被通知来大华公司进行项目竞标。从现场看，无论从哪方面来说，三家公司都不相上下，看不出谁是赢家。,第二天，丙公司被通知中标了。高兴之余，丙公司问为什么选择了他们。大华公司市场部经理笑着说:“说实在，我们确实不好选择,不过我们注意到一个细节，当时在各自陈述时，你们在提到我们公司李总经理时，你们称呼的是我们总经理的姓氏和职务，而且是伸开手掌，掌心向上做的指点动作。而另外两家公司却叫不出我们公司总经理的姓氏，并且用食指直接指着我们老总。试想，我们怎么能选一家连我们老总都不尊重的公司合作呢？”,礼貌的称呼以及规范的运用手势，是商务人员应具备的基本素质。它不仅反映自身的教养而且表明你懂得在交往中尊重别人。,13,精选ppt,教养体现于细节，细节展示素质 13精选ppt,14,精选ppt,14精选ppt,模拟情景1,Part 1：,Windy,the interpreter of Guangdong Arts&Crafts Co.Ltd.is meeting Mr.Johnson at Baiyun Airport.,(A-Windy,B-Mr.Johnson),15,精选ppt,模拟情景1 Part 1：15精选p,A：Excuse me,are you Mr.Johnson from the Unite States?,B：Yes,I am.,A:I am Windy,the interpreter of Guangdong Arts&Crafts Co.Ltd.,B:How do you do,Miss Windy?,A:How do you do,Mr.Johnson?Welcome to China.,B:Thank you.Its very kind of you to come and meet me at the airport,Miss Windy.,A:Its my pleasure.Did you have a good flight?Was it a direct flight from New York to Guangzhou?,16,精选ppt,A：Excuse me,are you Mr.Johns,B:Yes,the flight was very good and the service on board was excellent.It took just 13 hours non-stop from New York.I managed a few hours sleep and now feeling fine.I am sure,however,that jet lag will catch up with me tomorrow.,A:Is this your first visit to Guangzhou?,B:No,the second time.,A:I hope you will enjoy your stay here in Guangzhou.,B:Thanks.Im sure I will.,A:Our car is waiting over there.Lets drive to the hotel.May I help you with your luggage?,B:No,thanks.I can manage all right.Lets go.,17,精选ppt,B:Yes,the flight was very go,On the way to the hotel,B:Look,this is a brand-new road.,A:Yes.Mr.Johnson,It was just completed and put to use.,B:Really？So Im quite lucky.,A:Because the 2008 Olympic Games.Guangzhou making every effort to create convenience for this event.This road is built to shorten the drive from the airport to downtown.,B:I see.I have never seen that change last time I came to Guangzhou.Now it has fast development,wherever have great change.,A:Yes,I hope you enjoy it.,18,精选ppt,On the way to the hotelB:Look,(At the hotel),A:Here we are at the Central Hotel,Mr.Johnson.,B:So quick.Its only 30 minutes from the airport.Oh,Its a five-star hotel,isnt it?,A:Yes,it is.Just one moment,I will check up whats the room number?,B:Ok,thank you.,A:Mr.Johnson your room number is 99.I will take you to your room.your room is on the fifteen floor,facing the garden.It has a lovely view.,19,精选ppt,(At the hotel)A:Here we are a,B:Thank you so much.By the way,if I need something,what can I do?,A:If theres anything you need,just ring Reception.And if you want to phone someone outside the hotel,dial 5 first,then dial the number you want.,20,精选ppt,B:Thank you so much.By the w,B:Ok,you are so considerate.,A:Well,Mr.Johnson,I have draw up an agenda for your visit.Lets go over it.,B:Good,I look forward to it.,A:After business we are going to have dinner in a western restaurant,and then to the Guangdong Guangzhou Pearl River night swims so that you are able to feel the charm of this seaside city.,B:Its very kind of you to do so.,21,精选ppt,B:Ok,you are so considerate.,22,精选ppt,22精选ppt,感谢亲观看此幻灯片，此课件部分内容来源于网络，,如有侵权请及时联系我们删除，谢谢配合！,感谢亲观看此幻灯片，此课件部分内容来源于网络，,