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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2019/4/24,0,201X,酒店基础英语培训,酒店基础英语培训PPT模板,演讲人：代用名 时间：,201X.12.30,LOGO HERE,201X酒店基础英语培训酒店基础英语培训PPT模板演讲人：代,1,PART 01,Greeting 问候与欢迎,PART 02,Direction 指路与带领,PART 03,Thanks 感谢与回答,PART 04,Apologies 致歉与答复,内容,Items,PART 05,Check in 入住,PART 06,Check out 退房,PART 07,Farewell 道别,PART 01Greeting 问候与欢迎PART 02Di,2,01,问候与欢迎,Greeting,01Greeting,3,Greeting 问候与欢迎,ADD YOUR TITLE HERE,Good morning.(用于中午以前),Good evening.(用于下午六点过后),Hello/Hi!您好！,How are you?您好吗？,Glad/nice to meet you.见到您很高兴。,Welcome to our hotel.欢迎到我们的酒店来！,问候与欢迎,Nice to meet you again.很高兴再次见到您。,Have a good rest.祝您休息好！,Greeting 问候与欢迎ADD YOUR TITLE H,4,问候与欢迎,情景1：当国外客人来到大门前/前台时,1.Hello,sir!Welcome!,先生您好，欢迎！,2.Good afternoon,sir!Welcome to Ibis Hotel/our hotel!,下午好先生，欢迎光临宜必思酒店！,3.Good evening,Ms.Nice to meet you in our hotel.May I help you?,晚上好小姐，欢迎光临，请问我能为您服务吗？,Greeting 问候与欢迎,问候与欢迎情景1：当国外客人来到大门前/前台时Greet,5,Direction,02,指路带领,Direction02,6,Direction 指路与带领,Follow me,please.请跟随我来。,This way,please.这边请。,Its over there.在那边。（用手指明方向）,Walk straight ahead.一直往前走。,Turn left/right.往左/右转。,Go upstairs/downstairs.上/下楼。,Please go to the 2nd floor.请到2楼。,指路与带领,Direction 指路与带领 Follow me,ple,7,Direction 指路与带领,指路与带领,情景2：当国外客人需要前台带领或指明到某处时,客人：Excuse me,wheres the toilet/restroom please?请问洗手间在哪儿？,回答：Its over there.Turn right at the corner,please.在那边，前面角落处右转。,或：Please go to the 2nd floor.Youll see it after you get off the elevator.请您上2楼，出电梯就可以看到。,客人：Thank you.谢谢！,回答：My pleasure./You are welcome.不客气,Direction 指路与带领指路与带领情景2：当国外客人需,8,Direction 指路与带领,1.在哪里？Where is/Wheres?,2.卫生间/洗手间toilet/restroom/washroom/water closet,3.角落Corner,4.左/右转Turn left/right,5.楼层地面Floor,一二三楼First/second/third floor1st/2nd/3rd/4th,6.（从）下来Get off,7.电梯Elevator/lift,指路与带领,Direction 指路与带领1.在哪里？Where i,9,Thanks,03,感谢与回答,Thanks03,10,Thanks 感谢与回答,如何,表达感谢,？,Thank you(so/very much).谢谢您（非常感谢）,Thanks a lot.多谢,Thank you for coming谢谢您的光临,Thank you for staying in our hotel.感谢您在我们饭店下榻,Thanks for your help,谢谢你的帮助,Im very grateful to you,非常感谢您,LOGO,Thanks 感谢与回答如何Thank you(so/ve,11,Thanks 感谢与回答,感谢,的应答：,You are welcome./Welcome!不用谢。,My pleasure./With pleasure.乐意效劳。,Dont mention it.何足挂齿。,Its very kind of you./You are so kind.您真客气。,Thanks 感谢与回答感谢You are welcome.,12,Thanks 感谢与回答,UNIQUE SLIDE,PUT CREATIVE TITLE RIGHT HERE,Impressive picture and creative,slogan here,情景3：当国外客人向你表示感谢，要懂得接受他的谢意,客人：Thank you!(Thanks a lot!),回答：My pleasure!,我的荣幸或:Youre welcome!不客气,Thanks 感谢与回答UNIQUE SLIDEPUT CR,13,Apologies,04,致歉与答复,Apologies04,14,Apologies 致歉与答复,致歉与答复,真诚及时的道歉有时会很好的缓和尴尬气氛,Excuse me.请原谅/打扰一下,Im sorry./Sorry.对不起,Im awfully/really sorry.我真的很抱歉。,Its my fault.这是我的错。,I apologize./I apologize for you/it/this.,我抱歉。我向你道歉。,Apologies 致歉与答复致歉与答复真诚及时的道歉有时会,15,Apologies 致歉与答复,致歉与答复,道歉的答复：,Thats all right.这没什么。,Thats/Its OK.没事。,It doesnt matter.没关系。,Never mind.不要紧，没关系。,Lets forget it./Forget about it./Forget it.算了吧！,Apologies 致歉与答复致歉与答复道歉的答复：,16,Check in,05,入住,Check in05,17,Check in 入住,情景4:询问是否有预订,问：Did you have a reservation with us?/Did you make a reservation,please?您有预订吗？,客人：No,I just arrived in this place.没有，我刚到这里。,回答：We have single rooms,double rooms,suites and luxury suites in our hotel.我们有单间、双人间、套间和豪华套间。,What kind of room would you like/prefer?A single room or a double room?您需要哪种房间？单人房还是双人房？,客人：I want a single room with window.单人间，有窗户,回答：Im sorry,we dont have any single rooms left/all single rooms have been booked,would you like a double room?对不起，我们没有单间了，双人间可以吗？,客人：Yes,please.可以。,Check in 入住情景4:询问是否有预订问：Did,18,Check in 入住,入住,1.预订,Reservation/book,Make/have a reservation进行预订,2.到达arrive,3.Single room 单间,double room 双人间,suite 套间,luxury suite 豪华套间,4.Like 喜欢像,prefer 更喜欢（比较级）,5.窗户Window,6.留下离开Leave,7.英语中的肯定答复,Yes,please./Yep.OK,sir.Certainly,sir.Sure.Sure thing.Exactly.Sure,go ahead.Sure,no problem.,Check in 入住入住1.预订,19,Check in 入住,入住,1.多久How long,2.多少How many,3.待留保持Stay,4.计划plan,5.期望想做Expect,6.等待Wait,Wait a moment/second/minute.稍等一下,Check in 入住入住1.多久How long,20,Check in 入住,入住,情景6:询问房价,客人：Whats the room rate today?今天房价多少？,回答：The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.单间的房费是每天170元。,客人：OK,Ill take it for two nights.一个单人间，住两晚。,回答：Sure,no problem.Thank you very much,sir.没问题，先生。非常感谢。,Check in 入住入住情景6:询问房价,21,Check in 入住,入住,1.房价Room rate/price,2.多少钱？How muchWhats the price of,3.人民币 RMB,4.折扣 discount,Could you give me any discount?有折扣吗？,Check in 入住入住1.房价Room rate/pr,22,Check in 入住,入住,Could you give me your passport?/May I have your passport,please?麻烦出示一下您的护照。,Your room number is 246 on the second floor.您的房号是二楼的246室。,Heres your key card/room card.这是您的房卡。,You may keep the room till 2PM./Youll have to leave/vacate your room by 2PM.您可以将房间保留到下午2点。,Do you need a morning/wake-up call,please?需要叫早服务吗？,We have breakfast for free on 2nd floor each morning from 7:30-9:30.早餐免费，每天上午7:30到9:30在2楼。,Check in 入住入住Could you give me,23,Check in 入住,入住,1.护照passport,2.房号Room numberNo./#,3.房卡Room card/key card,4.点整点Oclock2 oclock 2点钟,6.离开Leave,7.空出，搬出Vacate,8.免费For free/free,Check in 入住入住1.护照passport,24,Check i
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