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,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Knowledge Management Strategies to Improve Business Performance,Knowledge Technologies 2002,Topics,KM Approaches,Implementation Framework,Success Factors,Questions,KM,Approaches,KM Definition,KM Considerations,Knowledge Spiral,Accenture KM Model,KM Definition,A collaborative and systematic process for acquiring,creating,synthesizing,and sharing information,insights,and experiences to achieve organizational goals.,KM Considerations,How do you create a culture for sharing?,Which people need to be empowered to contribute the right knowledge?,Are priorities aligned with measurements?,Are the right processes in place to-capture,refine,and create knowledge-disseminate,share,and apply knowledge to deliver business value?,What tools are currently in place?,What tools are needed to enable the environment?,How do you fill the gap?,Which factors are critical for my business that can be addressed by Knowledge Management?,Which knowledge adds the most value?,What are the highest priority initiatives?,Although many companies recognize the importance of a more effective use of their knowledge,most struggle with where to start.,Strategy,Technology,People,Process,Accenture,2002,Knowledge Spiral,Collaboration,Externalization,Combination,Internalization,2,1,3,4,Nonaka,I.And H.Takeuchi,The Knowledge-Creating Company,.New York:Oxford Univ.Press,1995.,Messaging,Peer-2-Peer,eTeamSpaces/eConferencing,Discussion Forums,Content Management,Knowledgebases,Workflow,Portals,eLearning,Searching,Personalization,Push/Profiles,Knowledge Mapping,Data Mining,Synthesized Knowledge,Accenture KM Model,Work Models,Transaction Model,Expert Model,Integration Model,Network Model,Systematic,repeatable,work,Highly reliant on,formal,processes,methodologies,or,standards,Dependent on,tight integration,across functional boundaries,Routine,work,Highly reliant on formal,procedures,and,training,Dependent on,individual workers,and,enforcement of,strict rules,Improvisational,work,Highly reliant on,deep expertise,across,multiple functions,Dependent on ability to build,high commitment,flexible teams,Judgment-oriented,work,Highly reliant on,individual,expertise,and,experience,Dependent on,star performers-characterized by star cultures,Routine,Interpretation/Judgment,Complexity of Work,Level of Interdependence,Collaboration,Individual Actors,Knowledge workers,*A one size fits all approach to developing a knowledge management system will not work,Accenture,2002,Topics,KM Approach,Implementation Framework,Success Factors,Questions,Implementation Framework,Processes,Tools/Services,Knowledge Environment Architecture,Infrastructure,Global WAN,Office Platform,Document,Management,Messaging,Internet,Database Platform,Content,Roles,Search,Profile,Link Management,Knowledge Mining,Visual Controls,Portal,Abstractors,Routing/Workflow,Collaboration,Contribute,Access Control,Creation,Feedback,Community Management,Archive/Delete,Activity Monitoring,Aging,Community Member,Expert,Content Manager,Knowledge Technologist,Knowledge Sponsor,Knowledge Integrator,Synthesize,Validate,Valuation,LAN,Translators,Security,Alerts,Information Interfaces,Communication&Collaboration,Knowledge Maps,Directories,Attachments,Internal/External Info,Knowledge Bases,Change Enablement,Program Management,Development,Operation/Administration,Synthesized Knowledge,Discussions,Community/Home Pages,Best,Practices,Customer,Management,Research&,Development,Individual&,Organizational Learning,Applications,Topics,KM Approach,Implementation Framework,Success Factors,Questions,Success Factors,Executive sponsorship,will be essential to establishing this knowledge sharing environment.The cultural changes necessary to shift to a sharing environment must be actively supported and fostered throughout the organization by executive team.,Navigation,Enablement,Business,Owner-,ship,Executive,Leadership,Users understanding and commitment,to use the knowledge environment.A critical mass of users who are willing to share,contribute,and use what is available must be established for the potential of the environment to be realized.,Technical infrastructure must support sharing,from both a cost and architectural standpoint.,Ongoing training and support,will be necessary to both establish the critical mass of users and to ensure the continued understanding and effective use of the environment as it evolves.,Motivation and reward systems,will need to be created to inspire people to contribute to and use the knowledge environment.,Integration of sharing into normal activities,so it doesnt appear as a burden,but rather as an enabler.,Detailed Planning,that incorporates activities,schedules,milestones,risk management,and the appropriate monitoring and tracking tools to support success.,Knowledge Strategy,tha
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