国际商务礼仪双语

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,LOGO,Chapter I,The Importance of Business Etiquette,商务礼仪旳重要性,Objectives（学习目旳）,After you have studied this chapter,you should be able to:,Realize the necessity of learning business etiquette.,Analyze the concept of etiquette theoretically and recognize the characteristics of etiquette.,Cultivate the cross-cultural awareness in business munication.,Chapter 1,Good manners are cost-effective because:,1.They increase the quality of life in the workplace,2.They contribute to optimum employee morale,3.They embellish the pany image,4.They also play a major role in generating profit,Succeeding in business today requires not only,mastery of ones job but also mastery of the mon,courtesies of give and take and of consideration for,others.Put them to work today,and you will find that,they will work for you in all your professional days to,e.,Chapter 1,Why should we learn business etiquette?,Test yourself,（自我测试）,Based on your understanding of business etiquette,judge the following situations and discuss in groups.,1.,When you have a business meeting in the UK,you should,A.get down to business straight away,B.spend time eating and drinking and,getting to know each other,2,.The most ill-mannered thing to do at a business meal is,A.order a lot of food,B.use a cell phone,Chapter 1,Test yourself,（自我测试）,3.,You have a meeting with a client but are expecting a,call you should,A.turn your cell phone off,B.tell your client you are expecting a phone call,4.When you receive someone elses business,card you should,A.immediately pass them your business card,B.look at the card and acknowledge it,5.,When expressing thanks to a business client who has,given you a gift,you should,A.send an e-mail because it is faster and more efficient,B.send a handwritten note,Chapter 1,Preview(,课前预习),Before we learn this chapter,try to answer the following questions based on your own understanding and then read the text on your book carefully with these questions.,1.What is your understanding of the quotation“Etiquette,Is simply how persons lives touch one another”?,2.Why do we define etiquette as a powerful,bination of manners and principles?,3.How can you avoid betraying yourself or promising,your integrity and be polite at the same time?,Chapter 1,The structure of the text,Part 1,The Concept of Business Etiquette,“Whenever two people e together and their,behavior affects one another,you have etiquette.Etiquette is not some rigid code of manners;,its simply how persons lives touch one another.”,Emily Post （American etiquette expert）,Chapter 1,Part 2,The Effects of Business Etiquette,Employee Relations,Respect individual personal space,Dont interupt during meetings,Pleasant office environment,Better quality work,The structure of the text,Chapter 1,The structure of the text,Employee-Boss Relations,Supervisors,Give thank-you cards or holiday gifts as awards,Be well-dressed and groomed at all times,Do not drink too much at office parties,Improve morale and motivate the employees,Win respect and consideration,Set a standard for employees,Co-workers,Respect their boss,aspire to emulate,Chapter 1,The structure of the text,Business-to-Business Relations,Foreign clients,R,esearch the professional customs,H,ave business cards printed in the,clients,native language,Show up on time for meetings,Can accept different cultures and,accepts the clients business practices,Respect the clients time and strive to meet deadlines,Chapter 1,Part II,The Characteristics and Principles of,Business Etiquette,The Characteristics of Business Manners,Etiquette=Manners+Principles,1.What to do in all kinds of situations,2.What we can expect other people to do,Whats the purpose of business manners?,Improve the efficiency of business transactions in the long term,especially,in international markets.,Chapter 1,Part II,Basic requirements of Business Manners,1.Professional Image,Positive impression,2.Dress Codes,Clean and professional,3.Communication,Good Respectful,patient and calm,Use poor grammar,Bad Speed talking,Use filler words,4.Timeliness,Committed to the organization,Take your job seriously,5.Be Positive,Induces a level of confidence,Increases your motivation,Chapter 1,P,rinciples,What do principles tell us?,1.Why a certain manner is called for,2.What to do when there is no prescribed manner or a manner does not work,3.How to resolve different situations,in interpersonal relationship,Chapter 1,Three principles,The three principles that govern all etiquette,1.Consideration,Concept:,look at the current situation and assess how it affects everyone involved,The essence of etiquette:,sincerely considerate,respectful and honest,Functions:,1.,Allow the real you to thrive,2.,Give you the skills and confidence to build the best relationships possible,3.,Give you the opportunity to be successful,Chapter 1,Three Principles,2.Respect,Concept:,Look at how your possible actions will affect others in the future,Importance:,The essential etiquette in inte