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,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,?酒店管理英语听说教程?,范广丽,袁立辉 主编,ISBN：978-7-5663-0385-12021年9月 北京第1版,Unit 17 Sense of Service,Part A Phonetics:,The Consonants,辅音,The Nasals,鼻音,mn ,Part B Listening In:,About Hotel Service,Part C Speaking Out:,Sense of Service,Part D: Further Listening,Part A Phonetics:,The Consonants,辅音,The Nasals,鼻音,m n ,Page 147,Task 1,m,Task 2,n,Task 3 ,Task 4 Words,Task 5 Phrases,Task 6 Sentences,Unit 17,3,Part B Listening In:,About Hotel Service,Page 149,New Words,rollsn.面包卷,inexpensiveadj.廉价的，廉价的,enhance vt. 提高，加强,humanization n. 人性化,linger vi. 回荡,tricky adj. 棘手的,malfunction v. 发生的故障，不起作用,Unit 17,4,Task 1 Short Conversations,1. W:,George, look at the long waiting line. I think you should have bought the tickets the other day.,M:,Yeah. But I have been busy for days. And I suppose the show should not be so popular.,Q:,Where did the conversation most probably take place?,A.,At the theatre.,2.,M:,Do you like Beckham or Owen?,W:,Oh, I much prefer Beckhambut Im afraid Victoria won the game.,Q:,What does the woman imply?,D.,None of the above.,3.,M:,While you are out, I wish youd get me some dinner,rolls, cookies, and a chocolate cake.,W:,Are you having a party? Have you invited all you friends?,Q:,In what sort of place would the woman find the food that the man needs?,A.,Bakery.,Unit 17,5,Scripts,4.,W:,You wanted to see me, Mr. Grey?,M:,Yes, Miss Smith. You have to start getting to work on time or your services will no longer be needed here.,Q:,What happened to Miss Smith?,C.,She was criticized for being late.,5.,M:,Im very sad. I make a 65 on the driving test, so I couldnt get my license. What did Berry get?,W:,I heard he made the highest score out of all of us.,Q:,What score did Lance get?,C.,He got higher than 65.,Unit 17,6,Scripts,Part B Listening In:,About Hotel Service,Page 150,Task 2 Long Conversation,Unit 17,7,Waiter:,Good evening, sir, madam.,A table for two?,Man:,No, thank you. But we have a small problem. Can you help us?,Waiter:,Sure. What can I do for you?,Man:,We are looking for a hotel. Are there any hotels near here?,Waiter:,Yes, there are some hotels in this street. The nearest one is next to the bank. Its quite modern.,Woman:,Do you think therere any,inexpensive,ones nearby,? Were leaving tomorrow morning.,Waiter:,Yes.,Drive west for about two minutes and you will find a grey building on the right side. Its a traditional family-style hotel, very comfortable, and the price is quite reasonable.,Woman:,It sounds nice. Thank you very much for your help.,Waiter:,Thats all right.,Unit 17,8,Scripts,6. What are the man and the woman looking for?,D.,An inexpensive hotel.,7. Whom did the man and woman ask for help?,B.,A waiter.,8. Where could the man and woman find a hotel they needed?,C.,Two-minute drive to the west.,9. When did the conversation take place?,C.,In the evening.,10. Where did the conversation most likely take place?,B.,In a restaurant.,Unit 17,9,Part B Listening In:,About Hotel Service,Page 150,Task 3 Passage,Unit 17,10,Hotels have upgraded their beds, enhanced their technology, added more spa services and become more humanization in recent years. But their wake-up service? That is another story,.,Wake-up calls have come at the wrong time, wrong day, not at all or have lingered from the previous guest, while,hotel alarm clocks have often been tricky to operate.,For business travelers, many suffering from jet lag, missing a meeting or a flight between a wake-up call did not come or a clock malfunctioned is no small matter. Many have pressed their own trusty alarm clock, cell-phone, or watch into service,.,11.(F)12.(T)13.(T)14.(T)15.(T),Unit 17,11,Scripts,Part C Speaking Out:,Sense of Service,Page 151,internship,n,. 实习,upset,adj.,沮丧的,decent,adj,. 体面的,sincerity,n.,真诚,initiative,n,. 主动性,vision,n.,气质,diversity,n,. 多样性,courtesy,n,. 礼貌,etiquette,n,. 礼仪,Unit 17,12,Task 1 Sample Dialogue,Part C Speaking Out:,Sense of Service,Page 152,Task 2 Pair Work,Unit 17,13,Part D Further Listening,Page 153,Task 1 Dialogues,Task 2 Passages,Task 3 Spot Dictation,Unit 17,14,对外经济贸易大学出版社市场营销部,地址：北京市朝阳区惠新东街10号,：,谢谢！,
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