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Cliquez pour modifier le style du titre du masque,Premier niveau,Deuxime niveau,Troisime niveau,2004 Capgemini-All rights reserved,Xxx/yymmdd-Structured Problem Solving and Hypothesis Generation,Author/,*,Consulting Skills Workshop,Structured Problem Solving&Hypothesis Generation,Goals of this module,Lay out a systematic approach to solving business problems“Structured Problem Solving”,Establish a common“modus operandus”for Consulting teams,Practice the suggested process on a real-life example,2004 Capgemini-All rights reserved,Strategy is about thriving in a changing world,“The pictures pretty bleak,gentlemen.The worlds climates are changing,the mammals are taking over,and we all have a brain about the size of a walnut.”,2004 Capgemini-All rights reserved,which is all about“decision making”,“Strategy is about making decisions”,The best strategy“makers”are able to blend analytic techniques with an understanding of the future uncertainties and simple good luck,Based on often imperfect information they make decisions and then drive implementation,2004 Capgemini-All rights reserved,There are two basic approaches to problem solving;but both can work,The“,theres a pony in here somewhere”,approach,The structured analytic approach,Potential,for rich,powerful,solutions,Scurry around analyzing tons of data to see if you can find something useful,Get the data,Potential for,good(and mixed)solutions,Define,problem,and,hypotheses,2004 Capgemini-All rights reserved,Defining the issue is the first step in the journey to final recommendations,Develop Conclusions and Make,Recommendations,to Implement,Find Insights,Analyse,Data,Gather Data,Form Hypotheses,So what?aha,new thought,What you should do and how,Define the Issues,What are the questions keeping you awake at night?,Factual information gathered to prove or disprove hypotheses,Analyse what the data tells us,Statements that provide direction and structure for the analysis,2004 Capgemini-All rights reserved,Hypothesis formation ensures that our analysis is focused on our clients problem,Form Hypotheses,Define the Issues,Gather Data,Analyse Data,Find Insights,Develop Conclusions and Make,Recommendations,to Implement,So what?aha,new thought,What you should do and how,What are the questions keeping you awake at night?,Factual information gathered to prove or disprove hypotheses,Analyse what the data tells us,Statements that provide direction and structure for the analysis,2004 Capgemini-All rights reserved,Hypotheses are developed in three steps,What are the real strategic issues?,What is the impact on the organisation?,What are the priorities?,We think.,It looks like.,The right answer may be.,The options could be.,We believe this to be true.,A series of statements,not yet backed by data,Based on initial data search or expert opinions,A number of assertions need to be true for a hypothesis to be valid.,Is there a market for white label insurance products?,Direct channels are growing,Retailers have a strong channel and brand,There are existing products,Chubb Insurance can access new business by using the brand strength of Tesco resulting Is low cost of acquisition and profitable business,Define the question,Review and Describe Multiple Assertions,Form the hypothesis,1,2,3,A hypothesis should identify not only the issue but also the cause and the impact,Think through these three stages as you create a hypothesis to help you plan out how you will test it:,What is the issue?,What is the underlying opportunity?,Where is the advantage?,What do you think,causes,the issue?,What are the key drivers of the process?,What is the,impact,of the issue?,How can we tell there is an opportunity?,Why do we care?,“,x is an,opportunity,.”,“,due to.”,“,resulting,in.”,The Structured Problem Solving Process covers the life cycle of a consulting engagement,Define the Problem,Structure the Problem,Develop a Hypothesis,Execute the Analysis,Develop a Recommendation,Create the Communication,Deliver Communication,Follow Up with Client,Covered in current module,Covered later in the week,2004 Capgemini-All rights reserved,The Basics-Problem Solving Approach,2004 Capgemini-All rights reserved,DEFINE THE PROBLEM,STRUCTURE THE ANALYSIS,FIND THE SOLUTION,Our problem solving approach produces results through answering a simple series of questions,Is there a problem or opportunity?,If so where does it lie?,Why does it exist?,What could we do about it?,What should we do about it?,Fine,but IWIK H2 do this.,2004 Capgemini-All rights reserved,Source:Barbara Minto,“The Pyramid Principle”.,Always ask:,“Are they Mutually Exclusive and Comprehensively Exhaustive(MECE)?”,Logical pyramids are basic tools for this approach,helping you to define,structure and solve the clients problem,1.,Ideas at any level in the pyramid must always be summaries of the ideas grouped below them,2.,Ideas in each grouping must always be the same kind of idea,and they must answer the same question implied by their summary,3.,Ideas in each grou
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