某汽车品质系统讲义

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,#,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,#,品質系統,1,Agenda,Quality System,TotalQuality Excellence,Company PolicyLetterNo,.,.1.,BriefHistory of FLHQuality Management,Quality Arrow(Quality is Job#1),QS-9000/ISO14001System,/,/QualityOperatingSystem,TGWReduction/VRT/SAQ,TGR,/,/Kano Model,2,1.Ford Total QualityExcellence,Company PolicyLetterNo,.,.1,Quality is definedbythe customer;thecustomerwantsproductsandservicesthat,throughouttheirlife,meet hisorherneedsand expectationsata costthatrepresents value.品質是,由,由顧客,所,所定義,Quality excellencecan bestbeachievedbypreventing problems ratherthan by detectingandcorrectingthemafterthey occur.達成卓,越,越的品,質,質必須,注,注重在,問,問題的,預,預防,Allworkthat is donebyCompanyemployees,suppliers,and dealersispartofa processthatcreates aproductorservice fora customer.Each personcaninfluencesomepart of thatprocessand,therefore,affectthe qualityofitsoutput andtheultimatecustomers,satisfactionwith ourproductsandservices,.,.,每個公,司,司員工,對,對品質,及,及最終,的,的顧客,滿,滿意都,有,有貢獻,3,Ford Total QualityExcellence,Sustainedqualityexcellence requirescontinuous processimprovement.Thismeans,regardlessofhow goodpresentperformancemaybe,it canbecomeevenbetter,.,.,維持卓,越,越的品,質,質必須,持,持續作,流,流程的,改,改善,Peopleprovide theintelligenceand generate theactions thatare necessarytorealize these improvements.,改善的,智,智識及,行,行動來,自,自人,Each employee is acustomerforworkdone by other employeesorsuppliers,witharighttoexpectgoodwork fromothers andanobligation to contributeworkofhighcalibertothosewho,in turn,arehisorher customers.,後工程,即,即是顧,客,客;不,接,接收不,良,良,不,傳,傳送不,良,良,-Chairman of theboard,(口徑;,水,水準,程,程度),4,2.,福,福特六,和,和品質,管,管理之,發,發展演,進,進1/4,1986-Introduction,/,/Localization,引入福,特,特原廠,產,產品開,發,發標準,如,如WorldwideDesign Requirement及WorldwideProductAcceptance Specifications。,品管部,門,門轄AP-QC,(,(裝配及,製,製造品,管,管)及QA(品保)。,對供應,商,商推行,福,福特Q-101全球性,品,品質管,理,理規範。,廠內推,動,動UPAS-UniformProductAssessment System-產品品,質,質統一,稽,稽核系,統,統。,1984年起正式推,動,動品管,圈,圈(QCC,),)活動。,Achievement,1986年正式,通,通過加,拿,拿大法,規,規標準,，,，成為,台,台灣第,一,一個成,車,車外銷,的,的廠商。,5,福特六,和,和品質,管,管理之,發,發展演,進,進2/4,19861991Self-development/Expansion,1988年起福,特,特六和,採,採購部,門,門設立,專,專責單,位,位，全,力,力輔導,零,零組件,廠,廠商提,昇,昇品質。,導入先,期,期品質,規,規劃觀,念,念APQP(AdvancedProductQuality Planning)及品質,基,基礎教,育,育如團,隊,隊導向,問,問題解,決,決手法,-,-8D(TeamOrientedProblem Solving8Disciplines)。,Achievement,全球福,特,特總部,品,品質評,鑑,鑑人員,評,評定金,全,全壘打,車,車系為,全,全球同,車,車系品,質,質之冠。,1990年引擎鑄,造,造廠獲頒象,徵,徵福特,品,品質最,高,高榮譽,的,的Q1獎,1991年裝配廠獲頒象,徵,徵福特,品,品質最,高,高榮譽,的,的Q1獎。,6,福特六,和,和品質,管,管理之,發,發展演,進,進3/4,19911996Upgrading,/,/Standardization,建置QIS,(,(QualityInformationSystem,),)系統，,在,在生產,線,線上直,接,接反應,品,品質問,題,題並於,第,第一時,間,間即時,改,改善。,1994年導入,顧,顧客導,向,向式車,輛,輛評價,系,系統Nova-C(New OverallVehicleAssessment-Customer)。,1996年起導,入,入QOS品質運,行,行系統。,Achievement,1994年獲得Q1再次驗,證,證肯定。,1996年成為國,內,內首家,汽,汽車業,者,者通過ISO,-,-9001國際標,準,準驗證,，,，得到,世,世界品,質,質系統,標,標準的,肯,肯定。,7,福特六,和,和品質,管,管理之,發,發展演,進,進4/4,1996nowTransformation/Internationalization,1996年起開,始,始推動,福,福特生,產,產系統,-,-FPS(Ford ProductionSystem)。,2000年起廠,內,內開始,推,推動SixSigma品質改,善,善專案,活,活動。,2002年導入,新,新版QOS品質運,作,作系統,及,及FCPA消費者,導,導向產,品,品稽核,系,系統(FordConsumerProduct Audit)。,Achievement,1997年榮獲,國,國際環,境,境管理,系,系統ISO14001驗證。,1998年獲得汽,車,車業國,際,際品質,系,系統QS-9000驗證肯定。,2001年福特,六,六和引,擎,擎廠新,人,人圈榮,獲,獲福特,總,總部CDQA(Customer DrivenQuality Award)總裁獎。,2001及2002年獲得,福,福特FPS全球評,比,比最高,層,層級之,榮,榮耀。,2002年獲得ISO9001/QS9000及ISO14001整合系,統,統驗證。,8,3.Ford Quality is Job#1Arrow,Define,Measure,Analyze,Improve,Control,Designfor 6,-,-Sigma,CommonProblemSolving Language&Tools,High Quality,HighVelocityImprovementsinBusinessResults,9Leadership Principles,Rewardand Recognition,TrainingandFeedback,Partnershipwith Unions,DealersandSuppliers,Vehicle Quality,(High,&,&LowTime-In-Service,),),CustomerSatisfaction,TGW,Warranty,ResidualValue,Sales,&,&ServiceSatisfaction,EliminationofWaste,Q1,Quality,Is,Job,#,#1,QUALITY LEADERSHIPINITIATIVE,EngageAll Employees,6-SIGMA,Data DrivenDecisionMaking,QUALITY OPERATINGSYSTEM,PerformancetoStandards,DriveProcess,Deliver Results,Plan,Do,Check,Act,Ford Motor CompanyQOS,Product,Creation,Sales,&,&ServiceCertificationSystem,FPDS,Future,Customers,Current,Customers,Orderto,Delivery,Suppliers,Launch,Current,Model,FPS,9,Quality LeadershipInitiative,9Leadership Principles,Value:Quality is JobOne,.,.It is ourresponsibility,our jobsecurityandour future.,Attitude:Zero DefectMindset.Don,ttake it,don,tmake it anddon,tpass it on.,Culture:A relentlessdailyfocusonquality.,Training:Ensuringpeoplehavethenecessary skillsandtoolstodotheirjobs.,Accountability:Effectivemeasurementand feedback forcontinuous improvement-accountabilityand performance metrics,.,.,Cooperation:Help suppliershelp us succeed,.,.,JointLeadership Commitment,:,:EffectiveQualityLeadership at alllevels,.,.,DisciplinedExecution,:,:Changes never compromisequality.,EnterprisingApproach,:,:Thecustomerisour sharedconcern.,10,4.ISO9001/QS-9000及ISO14001整合系統,ISO9001(96)/QS,-,-9000(98)內部