企业应用整合--异构应用的业务流程自动化

企业应用整合,-,异构应用的业务流程自动化,遗留应,用,用的整合,企业中,还,还有大,量,量的遗,留,留应用,系,系统，,如,如何将,它,它们与,新,新开发,的,的应用整合起来。,通过异,构,构系统,的,的整合,，,，保护,现,现有的,投,投资，,还,还可以,方,方便地,产,产生新,的,的商务,流,流程从,而,而带来,新,新的利,润,润！,应用的,整,整合为,什,什么重,要,要?,是为了,:,:,把事情,做,做得更好,AutomateExistingProcesses,做一些新的事情,Provide NewServices,最终目,的,的是:,节约费,用,用,Take manualInterventionout of aProcess,(,(OrderFulfillment, Inventorymanagement,etc,.,.),Coordinate betterwith Suppliers,BusinessPartners, or Customers,赚取新的利,润,润,Provide NewProductsorServices,(,(Web Enabled, (Newcombinations of Products,Services),Provide BetterService (CompleteOn-line LoanApproval, Purchase PC andOn-line Servicewithsingletransaction,应用集,成,成的“,噩,噩梦”,InternalUsers,Customers,Suppliers,Partners,“噩梦”,的,的解决,方,方案,EAI,”,”涅磐”,InternalUsers,Customers,Suppliers,Partners,Enterprise Application Integration Environment,流程驱,动,动整合,！,！,InternalUsers,Customers,Suppliers,Partners,Enterprise Application Integration,EAI解决的,五,五个问,题,题,基础构,造,造:,1.消息传,递,递 (Middleware),2.已有应,用,用系统,的,的接口,(,(AdaptersorConnectors),3.将所有,数,数据转,换,换为“,世,世界语,”,” （,共,共同的,语,语言）,4.翻译“,世,世界语,”,”，解,决,决方言,问,问题。,真正的,商,商务价,值,值产生,在,在业务,流,流程自,动,动化以,后,后。,5.协调多,个,个系统,做,做什么,？,？什么,时,时候做,？,？谁来,做,做？等,等,等。(管理异,构,构系统,之,之间的,业,业务流,成,成),iPlanet Integration Server特性,由业界,最,最好的,技,技术组,成,成：,流程引,擎,擎,AwardWinning -CrossRoads,A, List,基于业,界,界标准-XMLand XSLT,SunJavaMessage Queue 我们最,好,好的消,息,息中间,件,件,与OS/390主机系,统,统由杰,出,出的集,成,成能力,流程引,擎,擎具有,非,非常好,的,的处理,能,能力, 单,隔,隔引擎,处,处理超,过,过一百,万,万的商,务,务流程,！,！,轻量的,适,适配器,简单的,适,适配器,生,生成技,术,术,四种工,作,作流（Workflow）,Document/Image,Workflow,Contractdevelopment,Informationfulfillment,Changemanagement,Embedded,Workflow,ERP,HR,Desktop apps,Collaborative,Workflow,Messagingbased,Newproductdevelopment,Issueresolution,Scheduling,Production,Process,Management,Real-time, in Production,Extreme HighScalability,Zero Latencyand Straight-,Through Processing,工作流,类,类型,Document/Image,Workflow,PlexusFloWare,TibcoInConcert,IBMMQSeriesIntegrator (formerlyFlowmark),Embedded,Workflow,iPlanet ProcessManager,SAPembeddedWorkflow,BEAProcessIntegrator,WebMethods,Collaborative,Workflow,LotusNotes,MSOutlook,Production,Process,Management,iPlanet Integration Server,BTCellnet,英国第,二,二大移,动,动运营,商,商,六百万,注,注册用,户,户,隶属于,英,英国电,信,信（BT）,面临的,问,问题:,通过识,别,别有价,值,值的用,户,户（可,能,能带来,更,更多的,利,利润的,客,客户）,，,，销售,可,可以在,电,电话商,提,提供跟,好,好的服,务,务吸引,消,消费者,，,，降低,“,“叛逃,率,率”,Call centre application,Billing,(VMS),Hardware Orders(informix),OracleDatabase,BTCellnet FastSAVE:The Business View,BTCellnet FastSAVE:,BusinessProcess View,FrontOffice,Back Office,Receive call,RetrieveCustomerdetails,Save Customer,CustomMiddleware,Billing,Customer,Start,GetSubscriber Information,Oracle,Database,HardwareOrder,HardwareOrders,UpdateBilling,CustomMiddleware,Billing,RecordCompletion,Finish,Oracle,Database,Challenge:Reducecustomerchurnratebyidentifyingprofitable customersandempoweringCSR,stoprovisionserviceswhileonthe phone,Solution:AnEAIsolutionthatconsolidated12billingsystems,reduced inaccuratecustomerdata,and enabledzerolatency flowofinformation,iISIntegration,MCIWorldcom,Integrated Order Manager,Records Status,Decomposes Order,SendsComponents toCOMs,On-goingOrderManagement,Statusand Tracking,ComponentOrderManagers,COMfor every lineofBusiness,SeparateProcess foreach Product,Others,.,.,OrderEntry,CSR,40+different Entry Points,Siebel,(,(Future),Provisioning,Service Initiation,ExceptionHandling,LocalCOM,LDCOM,WirelessCOM,MCIWorldcom- Business Benefits,ReusableProcess FrameworkforAll AutomationProjects,LowerDevelopmentCosts,HigherLevels of AutomationinProcess,FewerRejects,Reduced ExceptionHandling,Shorter ProvisioningTimes,SystematizedAdding NewProductsandBundlestoMix,NewProducts, BundlesDelivered in LessTime,LowerTrainingCosts,Less Ramp,-,-upTimeforNewCSRs,竞争优,势,势 ,给,给您,一,一些提,示,示,我们的,核,核心优,势,势:,有实施,大,大型项,目,目的成,功,功经验,Open(XML,Java,CORBA,DCOM,JMQ,etc,.,.),Robust, scalable processengine,Integrated development environments,(,(MoreTrue withForte4GL thanFortefor Java, butFFJwillbefoldedinovertime),由全面,的,的集成,/,/电子,商,商务解,决,决方案(SunONE),具有很,好,好的可,扩,扩充性,/,/性能,的,的流程,引,引擎:,流程引,擎,擎我们的,传,传统财,产,产,请注意:,Workflow- Document or FileManagement,Low Throughput, email based,DBMS-CentricArchitecture versus,Production ProcessManagement,(,(Us,),)- Data,-,-centric,highThroughput,TCP,-,-IPMessages, MemoryResidentArchitecture,大多数,产,产平源,自,自于Workflow,(,(DocumentManagementorCollaborative),他们的,性,性能被,过,过分夸,大,大了。,请记住,我,我们前,面,面所提,的,的领域,特,特点;每家公,司,司的技,术,术源自,于,于一种(Messaging,Transformation,orProcess/Workflow),总体来,说,说，评,价,价一个EAI产品，,应,应该看,看,看他的,“,“根”.,Most EAIcompaniesstartedwith acoreproduct andevolvedinto EAI,Theirweaknesses willbefoundinthe placeswherethey hadto,stretch their coretechnologytoencompassadditionalEAIrequirements,WeareOnlyOnes withProcessBackground butwehave Acquired ExcellentMessaging,(,(JMQ),最为重,要,要的时-EAI不是仅,仅,仅关于,一,一个产,品,品，他,是,是在培育一,个,个解决,方,方案,获胜者,将,将是拥,有,有最全,面,面解决,方,方案的,竞争优,势,势 ,给,给您,一,一些提,示,示,