BusinessProcesses(英文版)42800

Click to edit Master title style,Click to edit Master text styles,Business Processes,*,*,*,Business Processes,Business Processes,01/10/2024,*,1,Business Processes,What is a Process,Types of Processes,Examples,Process Improvement aprroaches:referrencing other modules,Describe a process in which you work,Consider in what way this process could improve,Discuss how this would impact the business,Discuss how you would measure these improvements,Content,Team Discussion,Business Processes,01/10/2024,*,2,Process Improvement,What is a Process?,Business Processes,01/10/2024,*,3,A stream of activities,transforming input into output by adding value,materials,information,people,machines,procedures,materials,information,with added value,A Process is.,Business Processes,01/10/2024,*,4,Customer,At each step,input provided by suppliers,is transformed into,output delivered to customers,S,C,C,C,C,S,S,S,Supplier,A Chain of Activities,Business Processes,01/10/2024,*,5,manufacturing,distributing,administering,handling orders,handling complaints,.,Processes of All Kinds,Business Processes,01/10/2024,*,6,Vertical hierarchy;Horizontal workflow,Dept.1,Dept.2,Dept.3,Cross-functional processes,Functions vs.Processes,Business Processes,01/10/2024,*,7,Examples,:,Biggest improvement opportunities.,Biggest customer impact!,Product specification,Complaint handling,Order handling,Processes Across Functions,Product introduction,Pre-sale service,Business Processes,01/10/2024,*,8,Process Orientation,Every employee,within a process,must understand,their role,in the whole process,Business Processes,01/10/2024,*,9,Main Process,Sub-process,Work Process,Process Structure,Business Processes,01/10/2024,*,10,.run across large parts of the organisation,The arteries of the company,Business Processes.,Innovation to Market,Demand Generation,Order Fulfilment,Business Processes,01/10/2024,*,11,.create conditions for business processes,Support Processes.,Financial monitoring,Human resources monitoring,Business planning and review,.,Business Processes,01/10/2024,*,12,.are assemblies of work processes,Often run across functions,Sub-processes.,Manufacturing,Introducing Products,Handling Complaints,Handling Orders,.,Business Processes,01/10/2024,*,13,.transform material,or information,Work processes.,Operating a machine,Drawing product designs,Typing letters,Visiting customers,Running meetings,.,Business Processes,01/10/2024,*,14,Process Improvement,Systematic,incremental improvement of capabilities,Value,Improvement,Time,D,A,C,P,Business Processes,01/10/2024,*,15,Value,Improvement,Time,Holding the Gain,D,A,C,P,Control:,evaluation and corrective action(ISO 9000),Maintenance:,adherence to standards to ensure,repeatability,Business Processes,01/10/2024,*,16,.Satisfied Stakeholders,Faster Throughput,More Satisfied Customers,Better Quality of,Products/Services,Fewer Delays,Higher Sales,Lower Costs,Less Waste&Rework,Better Processes Produce.,Business Processes,01/10/2024,*,17,Deployment between Perspectives,Customers,Financial,Competence,Processes,Value Drivers,Value Propositions,Personal Competencies,Technology Infrastructure,Climate for Action,Shareholder,Value,Cause&Effect Chain,Business Processes,01/10/2024,*,18,Characteristics of a Good Process,Provides a competitive advantage,Maximum use of assets,Minimal delays,Flexible,Adaptable to changing needs,Robust,Mistake proof,Business Processes,01/10/2024,*,19,Process Improvement categories:,Continuous Improvement,see Process Survey Tools,Incremental Improvement,see“Introduction to Process Improvement”,Breakthrough Improvement:,see MEDIC,Business Processes,01/10/2024,*,20,Team Discussion,Use the process identification sheet(next slide)to describe a key process in which you work,Discuss what improvements are needed,and how these would impact the business.,Discuss how you would measure these improvements,Business Processes,01/10/2024,*,21,Process Identification,1.Process,2.Process mission,3.Outputs,4.Customers,6.Suppliers,5.Inputs,7.Key performance indicators,Business Processes,01/10/2024,*,22,演讲完毕，谢谢观看！,