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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/10/22,#,Unit 3 Concierge Service,大堂服务,（礼宾服务）,con,ci,er,ge,kn,s,e,n.,礼宾部，看门人,Unit 3 Concierge Service,大堂服务,金钥匙服务,（礼宾服务）,Show Rooms,介绍房间,Book Tickets,订票服务,Carry Luggage,帮客人拿行李,Provide Hotel Information,介绍酒店,Book Taxis,预订出租车,The Procedure of Welcoming Guests,Step1 Greeting guests,问候客人,Step2 Counting luggage,清点行李,Step3 Leading guests to the front desk,引领客 人至总台,Step4 Leading guests to the rooms,引领客人至客房,Step5 Introducing rooms and services,介绍房间及服务,luggage,lgd,n.,行李,suitcase,sutkes,n.,手提箱,handbag n.,手提包,trolley case,trl kes,n.,拉杆箱,cart,kt,n.,手推车,luggage cart,行李车,caf,kfe,n.,咖啡馆,first-class,一流的,western-style,西式的,bar,b,n.,酒吧,con,ve,nien,ce,kn,vi,nn,s, n.,方便,at your convenience,在您方便之时,introduction ,n,tr,dk,()n, n.,介绍,introduce V.,介绍,luggage,lgd,n,.,行李,suitcase,sutkes,n.,手提箱,handbag n.,手提包,caf,kfe,n.,咖啡馆,cart,kt,n.,手推车,luggage cart,行李车,first-class,一流的,western-style,西式的,bar,b,n.,酒吧,con,ve,nien,ce,kn,vi,nn,s, n.,方便,at your convenience,在您方便之时,introduction ,n,tr,dk,()n, n.,介绍,introduce V.,介绍,What kind of service does the bellman offer to the guest?,The bellman carries luggage, provides hotel information and leads the guest to the room.,Dialogue 1,What does the bellman do after greeting the guest?,The bellman counts the luggage.,What kinds of people often choose the City Wall Hotel as the favorite place to stay?,VIPs, official guests and businessmen from many countries.,Key sentences,Step1,问候客人：,Shall I help you with your luggage?,=_ /_ I help you with your baggage?,没关系,：,Its my pleasure.,=_.=_.,=_.,You are welcome,Can,May,Not at,all,Thats all,right/OK,Step2,清点行李,One suitcase and one handbag, are these all yours?,Are these all your baggage?,Step3,引领客人去总台,This way, please, sir.,Follow me, please.,Please check-in at the front desk and Ill wait for you.,Step4,引领客人至客房,Let me show you up to your room.,Follow me, please.,This way, please.,Here is your room.,Step5,介绍房间及服务,Our hotel is a first-class hotel,(5-star hotel),and chosen as the favorite place to ,There are three,Chinese restaurants, two,western-style restaurants,a bar,and,a 24-hour caf.,There is,a coffee shop,on the third floor.,They are ready to serve you at your convenience.,The business center can,send faxes send e-mails,type documents,photocopy documents,and,post letters,for you.,Act the dialogue,Revision,行李,手提箱,手推车,介绍,大堂服务,一流的,酒店,西式,的餐厅,一,个,24,小时咖啡厅,在你方便的时候,luggage,suitcase,cart,introduce,concierge service,a first-class hotel,a western-style restaurant,a 24-hour caf,at your convenience,air conditioner,空调,knd()n,control panel,控制面板,pn()l,laundry service,洗衣服务,lndri n.,洗衣，洗衣店,channel n.,频道,tn()l,dial,dail,v.,拨电话,immediately,midtl,adv.,立即,tip,tp,n.,小费,take tips,拿小费,air conditioner,knd()n,空调,control panel,pn()l,控制面板,laundry service,lndri,洗衣服务,channel,tn()l,n.,频道,dial,dail,v.,拨电话,immediately,midtl,adv.,立即,tip,tp,n.,小费,take tips,拿小费,Dialogue 2,What does the bellman introduce to the guest?,On which channel can the guest enjoy English programs?,How can the guest get laundry service?,The bellman introduces the room facilities and the laundry service.,On Channel 5 and Channel 6.,Dial 16 for laundry service.,Key sentences,Step1,放置行李,Where would you like me to put your luggage?,Step 2,介绍房间设施,This is the,air conditioner control panel,. And the,bathroom,is over there.,We offer,hot water,24 hours a day.,You can enjoy,English programs,on Channel 5 and Channel 6.,Step 3,介绍酒店其他服务,Dial 16 for,laundry service,.,Dial 12 for,room service,.,Is there,anything else,I can do for you?,=What _ can I do for you?,Step 4,拒收小费,Its very kind of you. But we dont,take tips,. Thanks anyway.,else,Match the following sentences,G: Just put it on the,table.,G: Is there hot water in the bathroom?,G: How about the room services?,G: Which channel is the French channel?,B: The French programs are shown on Channel 7.,B: Dial 12 for room service.,B: Where should I put the bag?,B: We offer hot for 24 hours.,1. G: _,B: The bathroom is over there.,2. B: Where would you like me to put your luggage?,G: _,3. G: _,B: Its very kind of you, sir. But we dont take tips.,4. G: Are there any English programs on the TV?,B: _,Where is the bathroom?,Anywhere, please.,Here is something for you.,Yes. You can enjoy English programs on Channel 5 and Channel 6.,Listening,1. The dialogue happens _.,A. in the evening B. tomorrow morning,C. in the morning D. at 8 oclock,2. The taxi will wait for the guest _.,A. in the guest room B. on Wangfujing Street,C. at the front desk D. in front of the gate,C,D,Fill in the blanks,A. Good morning, sir. Nice to meet you . _,B. Good morning. I want a taxi. Im going to Wangfujing Street.,A. Yes, sir. _,B. At 9 oclock tomorrow morning.,A. _,B. Please wait in front of the gate.,A. _,B. Thank you.,Can I help you?,What time do you want the taxi?,Where shall I wait for you, sir?,This is your car number.,酒店名称：,New Century Grand Hotel,客人,行李：一个拉杆箱一个手提包,酒店情况：五星级酒店，包括,3,个中餐厅，,2,个西餐厅，,1,个日本料理店,(Japanese restaurant,),，一个酒吧，一个雪茄吧,(cigar,bar),两,个咖啡馆,房间,设施：免费无线网络,(,free wireless),24,小时提供热水,拨打,2010,转前台,2012,转客房服务,2016,转洗衣服务,频道,5,和,6,为英文，,7,为法文，,8,为日文,
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