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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Unit |,Three,Unit |,Three,Communication by Phone,Unit Goals:,What You Should Learn to Do,1. Make a phone call,2. Answer the phone,3. Leave and take a message,4. Pass the message to the person being called,5. Extend a phone call,6. Take / fill in a message,What You Should Know About,1. Phone service in the USA,2. Benefit or trouble of cell phones,3. Business telephone etiquette for success,4. The subjunctive mood,Contents,Section ,Appreciating Culture Tips,Section,Maintaining a Sharp Eye,Section,Talking Face to Face,Section,Being All Ears,Section,Trying Your Hand,Section Talking Face to Face,Imitating,Mini-talks,Speak and Recite,Speak and Perform,Study and Imitate,Imitate and Perform,Acting out the Tasks,Studying Business Cards,Following Sample Dialogues,Putting Language to Use,Speak and Complete,Speak and Communicate,Speak and,Translate,1) Who is speaking, please,Leena: Is it 223-5467,John: Yes. Who is speaking please,Leena: This is Leena Krieg. May I speak to Bill Morgan,John: Oh, Im sorry. Hes not in at the moment.,2) May I speak to .,Joe: Hello. Is this the Chemistry Department,Secretary: Yes, it is. What can I do for you,Joe: May I speak to Mr. Mifflin,Secretary: Hold on, please.,SECTION I Talking Face to Face,Imitating Mini-talks,Speak and Recite,1 Work in pairs. Look at the picture and recite the following mini-talks for,communication by phone.,Back,Unit |,Three,3) Can I take a message,Sam: Hello. This is Sam. May I speak to Terry,Lucy: Im sorry, but shes not here right now. Can I take a message,Sam: Yes. Please tell her to call me this evening at 653-8923.,Lucy: OK. Ill tell her as soon as she gets home.,4) Can you tell me your hours,Receptionist: Hello, the Art Museum. Can I help you,Jake: Yes. Can you tell me . er, what are the opening hours, please,Receptionist: We open at ten in the morning and close at five in the afternoon.,Jake: Great. Thanks a lot.,5) I Must have Dialed the wrong number.,Tim: Hello.,Jade: Hello. Id like to speak to Dr. Heckler.,Tim: Nobody here by that name.,Jade: Im sorry. I must have dialed the wrong number.,Window on Key Words,Back,接待员,拨号,Speak and Perform,Acting out the Tasks,2 Work in pairs and act out the tasks by following the above mini-talks.,1 Task:,Ask for the number of the employment office in Chicago.,2 Task:,Ask to speak to Mr. Smith.,3 Task:,Dial the wrong number.,4 Task:,Offer to take a message,5 Task:,Call the city library to find out the opening hours,Back,Refer to the Data Bank in the Workbook for relevant expressions.,Studying Telephone Messages,Study and Imitate,3 Taking or leaving a telephone message is part of a secretarys job. Now lets,read the following message and try to use the information in it in your face-to-,face talks.,Back,Back,1) Any Message, Sir,Gao: Hello, ABC Company. May I help you,George: Hello. This is George Richter. May I speak to Mr. Zhang Lihua,Gao: Im sorry, but hes not in at the moment.,George: When will he be expected,Gao: Hell be back in a few minutes.,George: Thank you, Ill call back.,Gao: Any message, sir,George: Well, maybe . Would you mind telling him that his order will be ready,on Thursday and asking him to call me any time before lunch. My,phone number is 368-1130.,Gao: Ive got it.,George: Thank you very much.,Gao: You are welcome.,Following Sample Dialogues,Imitate and Perform,4 Read the following sample dialogues and try to perform your own tasks.,Back,Unit |,Three,2) You Must Have the Wrong Number,Lady: Hello, whos calling, please,Bill: Hi, Nancy! This is Bill. Howre you doing,Lady: Im sorry, but Im .,Bill: Have you finished your paper,Lady: Im sorry. You must have the wrong number. This isnt Nancy.,Bill: Is this 574-0731,Lady: No. Its 547-0371.,Bill: Im sorry.,Lady: Thats all right.,Back,Putting Language to Use,Speak and Complete,5 Imagine you are calling Judy. Complete the following conversation with her by,filling in the blanks.,You: Hi, Judy. Its Mike. May 1 _ to Ken,Judy: Im sorry, Mike, but Kens not here now.,You: He isnt 2 _,Judy: Hes at a movie.,You: A movie Whos he with,Judy: Well, uh, I think he 3 _ Eva.,might be with,I speak,Where is he,Back,You: With Eva! Hes at a movie with Eva!,Judy: Would you like to 4 _, Mike,You: Yes, please! Tell him to 5 _ at 667-3452 this evening.,Judy: Call you at 6 _. OK.,You: Thanks a lot.,Judy: Youre 7 _. Goodbye.,Putting Language to Use,Speak and Complete,Back,5 Imagine you are calling Judy. Complete the following conversation with her by,filling in the blanks.,welcome,leave a message,call me,667-3452,Secretary: Hello,You: 1 _(您好！史密斯先生在吗？),Secretary: Im sorry, but hes not in now. Would you like to leave a message,You: 2 _.,(是的。请告诉他给医生办公室打个 。号码是864-3509。),Secretary: 864-3509. OK. What time hed better call,You: 3 _.,(最好是今天下午2点左右。),Secretary: Ill tell him as soon as hes back.,You: _! (多谢！),Secretary: Youre welcome. Goodbye.,Speak and,Translate,6 Imagine you are a nurse of a hospital and you are calling Mr. Smith, but he is not,in. His secretary is answering the phone. Fill in the blanks according to the,Chinese version provided.,Back,Thanks a lot,Hello. May I speak to Mr. Smith, please,Yes, please. Tell him to call the doctors office. The number is 864-3509,Itd be best if he could call this afternoon, at about 2 oclock,Speak and Communicate,7 Imagine a woman is calling Mrs. Sato, but shes not in. You are answering the,phone. Play your role according to the clues given in brackets.,1 Hello,2 Im sorry, but shes not in at,the moment. Would you like,to leave a message,3 Ill tell her as soon as shes,back.,4 Youre welcome.,You: 1 ( 铃响了，你拿起 接听。),Lady: Hello. May I speak to Mrs. Sato,please,You: 2 (告诉对方她现在不在，并询问是否,有什么事需要转告。),Lady: Yes, please. Tell her to call Betsy at,Betsys Beauty Salon. The number is,567-9033.,You: 3 (告诉对方她一回来你就转告她。),Lady: Thanks a lot.,You: 4 (表示不用客气。),Back,Unit |,Three,SECTION,II,Being All Ears,Learning Sentences for Workplace,Communication,Listen and Repeat,Listen and Match,Listen and,Translate,Handling a Dialogue,Listen and Decode,Understanding a Short Speech /,Talk,Listen and Complete,Listen and,Match,Listen and,Answer,Listen and Complete,Listen and,Answer,SECTION,II,Being All Ears,Learning Sentences for Workplace Communication,Listen and Repeat,1 Listen to ten sentences for workplace communication cross-referenced with,their Chinese translation and try to remember them.,Back,Window on Key Words,extension 分机,put . through 把接通,connect 接通，连接,Back,Listen and Match,2 Listen again to the above sentences rearranged in sequence, and then match,them with their Chinese translation.,1) a. 请给我接23-5531。,2) b. 请稍等，我给您接通。,3) c. 对不起，他现在不在。,4) d. 你好，我是露西。你是哪位？,5) e. 早晨好。我是杰克辛普森。,6) f. 请给我接443分机。,7) g. 对不起，你拨错号码了。,8) h. 您想留口信吗？,9) i. 别挂 ，我看一下他在不在。,10) j. 占线。,h,e,b,a,i,f,j,d,g,c,Back,Listen and,Translate,3 Listen to ten topic-related English sentences for workplace communication and,translate them into Chinese orally.,Back,1) 我想找特里听 。,2) 他预计什么时候回来？,3) 我能在今天晚上和他联系吗？,4) 请告诉他拨打78-5672找伊娃。,5) 对不起， 我一定是拨错区号了。,6) 请你一小时以后再来 。,7) 你要留口信吗？,8) 对不起， 号码已经改了。,9) 我什么时候能和她联系？,10) 对不起，打搅你了。,1) I would like to talk to Terry.,2) When is he expected to be back,3) Can I contact him this evening,4) Please tell him to phone Eva at 78-5672.,5) Sorry, I must have got the wrong area code.,6) You can call again one hour later.,7) Could I take a message for you,8) Sorry, the number has been changed.,9) What time could I reach her,10) Sorry to have trouble you.,Script:,Back,Tom Williams arrives at Changdong Airport. He calls his friend,1 Dr. Nan, Dr. An, Dr. Wan,. His friend is surprised by his,2 late, early, punctual,arrival. She is going to pick him up at the,3 airport, hotel, office,. Then she is going to take him to the,4 hotel, department, company, which is just a,5 five-minute, ten-minute, fifteen-minute,walk to the school.,Handling a Dialogue,Listen and Decode,4 Listen to a dialogue and decode the message by finding out the correct choices,in the brackets according to what you have heard.,Script,Back,An: Hello, Dr. An here.,Tom: Hello, Dr. An. This is Tom Williams from Miami University.,An: Oh, Tom. Youve arrived at Changdong Airport, havent you,Tom: Yes. I took the earlier flight.,An: Hows your trip,Tom: Very nice.,An: Would you please wait there and Ill go and pick you up,Tom: OK, thank you. Ill be at Gate 5. By the way, where do you take,me to first, the hotel or your department,An: To the hotel, so you can have a little rest first.,Tom: Thank you. Is the hotel far away from your school,An: No. Just a ten-minute walk.,Tom: Thats wonderful.,Script:,Back,Listen and,Answer,5 Listen to the dialogue again and then answer the following questions orally.,Back,1) Whom did Tom want to speak to,2) Where is Tom from,3) Why wasnt Dr. An there to meet Tom at the airport,4) How was Toms trip,5) Where did Dr. An drive Tom to, the hotel or the school,Dr. An。,Miami University.,He took the earlier flight.,Very nice.,The hotel.,An: Hello, Dr. An here.,Tom: Hello, Dr. An. This is Tom Williams from Miami University.,An: Oh, Tom. Youve arrived at Changdong airport. Havent you,Tom: Yes. 1 _.,An: How was your trip,Tom: 2 _.,An: Would you please wait there and Ill go and pick you up,Listen and Complete,6 Listen to the dialogue for the last time and fill in the blanks according to what,you have heard.,Very nice,I took the earlier flight,Back,Tom: 3 _. By the way, where will you take me to first, the hotel or your school,An: 4 _, so you can have a little rest first.,Tom: Thank you. Is the hotel far away from your school,An: No. 5 _.,Tom: Thats wonderful.,Listen and Complete,6 Listen to the dialogue for the last time and fill in the blanks according to what,you have heard.,Back,Just a ten-minute walk,OK, thank you. Ill be at Gate 5,Well go to the hotel,Nowadays we are not only “on the wheel, but also on the “1 _. I dont need to mention the mobile phones people play with everywhere. The fixed phones are easily accessible. Almost every 2 _ has a phone. Some families even have two or three phones. Each workman, teacher, and 3 _ has a phone in his or her office. Pay phones are 4 _ at bus stops, railroad stations, airports, hotels, restaurants, 5 _, department stores, on numerous street corners, and in most libraries and office buildings.,Phones provide simple, economical, but very 6 _ means to do a lot of things. If you want to go to the movies, you call to know whats on and 7 _, and check the prices. If you want to buy something, you would 8 _ to make sure the store has what you need, and at a good price. If you want to 9 _, youd better call to find out about the routes, schedules, hotels, prices, and to make 10 _.,Understanding a Short Speech / Talk,Listen and Complete,7 Listen to a short speech twice and during the second listening, put back the,missing words in the blanks.,Back,reservations,phone,family,secretary,found,gas stations,efficient,when,call ahead,travel,Unit |,Three,a. one phone,b. two phones,c. three phones,d. four phones,a. cars,b. the Internet,c. telephones,d. the computer,Column A Column B,Listen and,Match,8 Listen to the short speech again and match the information in Column A,with the choices in Column B.,1) The speaker says “we are on the phone, he means we use _ a lot.,2) Almost all American families have now _.,Back,a. at your own home,b. free of charge,c. wherever you are,d. in many public places,a. the travel booking service,b. the movie information,c. the popularity of mobile phones,d. the use of fixed telephones,a. make an appointment,b. ask for a reduced price,c. know whats on and when,d. pay for a ticket,Column A Column B,Back,3) Pay phone service is available to you _.,4) If you want to go to the movies,you can phone to _.,5) The talk is mainly about _.,Listen and,Answer,9 Write out the general idea of the short speech in one paragraph by answering,the following questions.,Back,1) What does the speaker mean by using “on the wheel and “on the,phone,2) What kind of phone is the speaker mainly talking about, the mobile,phone or the fixed phone,Now American people are not only travel a lot but also using telephone a lot.,The speaker is mainly talking about the fixed phone.,Fixed phones are easily accessible. Almost every American family has a phone or even two phones.,Pay phones can be found in many public places, such as bus stops, railroad stations, airports and restaurants.,The telephone provides simple, economical, but very efficient means to help people do a lot of things such as shopping and traveling.,Listen and,Answer,9 Write out the general idea of the short speech in one paragraph by answering,the following questions.,Back,3) How popular are the fixed phones now,4) Where can people find pay phones,5) What kind of things can people do on the telephone,General idea,Now American people are not only “on the wheel, but also “on the phone. I dont need to mention the mobile phones people use everywhere. The fixed phones are easily accessible. Almost every American family has a phone or even two phones, and people have a number of phones in their offices. Pay phones can be found in many public places such as bus stops, railroad stations, airports, hotels, restaurants, gas stations, department stores, on numerous street corners, and in most libraries and office buildings. Phones provide simple, economical, but very efficient means to help people do a lot of things such as shopping and traveling.,General idea,Back,SECTION,III,Trying Your Hand,Practicing Applied Writing,Write and Simulate,Write and Create,Writing Sentences and Reviewing,Grammar,Write and Correct Mistakes,Write and Translate,Write and Describe a Picture,Write and,Apply Rules,SECTION,III,Trying Your Hand,Practicing Applied Writing,Write and Simulate,1 Read the following two samples of telephone messages and learn to fill in the,form or write your own.,Back,Back,Write and Create,2 Use the information below to fill in the “WHILE YOU WERE OUT form.,Sam,Mary Adams,3:15 P.M.,396-8067,Call back to tell her the,repair cost. She can get her car,at 4 P.M.,Ben,Back,3 Write a telephone message according to the information below.,Back,Kathy,Mrs. Ross wants to sign up for summer classes. Call her at 426-1103 before 3 P.M.,Rose,11 A.M.,Writing Sentences and Reviewing Grammar,Back,The Subjective Mood,4 Fill in the blanks with the verbs given in brackets, paying special attention to the,subjunctive mood.,Write and,Apply Rules,1) If I were you, I ( accept ) _ the job.,2) If they were here tomorrow, the problem (solve) _.,3) Luckily I was wearing a seat belt. If I hadnt been wearing one, I (injure),_ seriously.,4) Were it for their help, we (not overcome) _ the difficulties.,5) If we hadnt got everything ready by now, we (have) _ a terrible time tomorrow.,6) He works with such enthusiasm as if he never (know) _ fatigue (,疲倦,).,7) He wouldnt have been saved even if he (send) _ to hospital at once.,8) If only I (take) _ your advice at that time!,had taken,would accept,would be solved,would / should / could / might have been injured,would not have overcome,would have,had been sent,knew,Back,9) We wish that people everywhere (show) _ more concern for the environment around them.,10) Modern business and industry demand that every manager (know),_ much about economic management.,11) It is desired that this rule (obey) _ by everyone,working here.,12) It is a great pity that he (be) _ so stubborn (,顽固,).,13) It is high time that you (learn) _ English and computer well.,14) I would rather that Mr. Williams (make) _ the speech at the,conference instead of the dean that day.,15) He would sooner you (not see) _ him any more in the future.,Back,Write and,Apply Rules,4 Fill in the blanks with the verbs given in brackets, paying special attention to the,subjunctive mood.,showed,(should) know,(should) be obeyed,(should) be,learned / learnt,had made,did not see,1) If you would buy one box at the regular price, you would receive another,one at no extra cost.,2) Since her blood pressure is much higher than it should be, her doctor,insists that she will not smoke any longer.,3) If you had gone to last nights game, you must have enjoyed seeing our,team win.,4) It is advisable that she may leave for Madrid as soon as possible.,5) Did you visit Los Angeles on your vacation, If I would have a week off.,Write and Correct Mistakes,5 Correct the errors in the following sentences.,would buy bought / were to buy,will not smoke shouldnt smoke / not smoke,must have enjoyed would / could / should / might have enjoyed,may leave (should) leave / leave,would have had,Back,Back,6) It is desired that she was promoted to the position of the manager.,7) I wish that they didnt leave so early that day.,8) I could buy the ten-speed bicycle myself, but my mother promised to,give it to me on my birthday.,9) I would rather that Miss Evans taught us English literature last semester.,10) “Dont you think it is time that you work harder at your lessons the,mother said to Tom.,was promoted (should) be promoted,didnt leave hadnt left,could buy could have bought,taught had taught,work worked,My idea is that we (should) give them a hand when they are in trouble.,It is necessary that another computer center (should) be set up in our department.,The old woman wishes she could live to see her grandson go to college.,He talks about that city as if (though) he had been there himself.,Had we made (If we had made) adequate preparations, we might have succeeded.,6 Translate the following sentences into English.,Write and Translate,1) 我的想法是，在他们困难的时候要给他们以援助。,2) 我们系有必要再建一个计算机中心。,3) 老太太希望能活到看见孙子上大学。,4) 他讲起那个城市来就好似本人去过那儿似的。,5) 如果我们当时准备充分的话，我们就可能成功了。,Back,Unit |,Three,Write and Describe a Picture,7 Write a short passage of about 100 words to describe the area code map,given. Some useful words and phrases are provided to help you. Start the,passage with “The United States is divided into telephone dialing areas.,Back,The United States is divided into telephone dialing areas. Each area has an area code. It is a three-digit number. You use this number to dial long distance calls. For example, you want to call 555-2364 in South Carolina but you live in Utah, you must dial 1 first and then the area code. It is 803. So you must dial 1-803-555-2364.,When you do not know the area code, you can use the area code map in the telephone book. The map divides the United States into time zones. Notice that
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