Genesys_FrameWork_Training

在此,输,入,内页标题,*,*,*,按一下以,编辑,母片,第二,层,第三,层,第四,层,第五,层,中国工商银行,多媒体联系中心解决方案培训,Framework T-Server,闵承忠,Adam Min,企业咨询服务,顾问,/eSOON,中国,区,e-mail:,adam,.min,esoon,.com,1,.,单元,I,介绍,T-Framework,.,单元,II,T-Framework,的安装,.,单元,III,建立自己的,T-Framework,T-Server Framework Solution,2,T-Server Framework Solution,单元,I,. CTI,概念,.,Genesys,解决方案的架构,. T-Server Framework,总体概况,.,管理层的总体概况,. Call Center,中的对象,.,配置管理环境,(,CME),3,单元,I,I,.,License,管理器,.,管理层的功能性,.,解决方案控制界面(,SCI),T-Server Framework Solution,4,单元,III,.,CME,.,开始和停止程序,.,桌面开发工具包,T-Server Framework Solution,5,单元,I,T-Framework,介绍,.,什么是,CTI,6,什么,是,CTI,?,CTI,是,Computer Telephony Integration,的,缩写,CTI,是利用电脑和电话的整合,，,由电脑网络监视和控制交换机的功能,7,Telephone:,ACD, IVR,IT Systems:,Infrastructure,Application and,Data services,(ERP, Ordering,Billingetc),Process management:,Resource and service,Level management,(Workflow systemetc),CTI,Call,Center,Workflow,And,Contact,management,Workload,Management,Blending,And routing,The linkage between technology and operational aspects in the call center,什么,是,CTI,?,8,PSTN,Customer DB,座席工作台,交换机,Caller,IVR,LAN,没有,CTI,的,Call Center,9,CTI Link,Genesys,CTI-Enabled,方案,PSTN,Customer DB,座席工作台,交换机,Caller,IVR,Genesys,Framework & Applications,LAN,10,单元,I,T-Framework,介绍,.,Genesys,Solutions,架构,11,Genesys,开放性架构的领导厂商,Oracle,Informix,DB2,MS-SQL,Database Support,Operating System Support,Solaris,Sun OS,HP/UX,AIX,ACD/PBX Support,IVR Support,Aspect,Lucent,Nortel,Rockwell,Siemens,Intecom,S,u,p,p,o,r,t,N,e,t,w,o,r,k,DCOM/Active-X,OCX,COM/OLE,Corba,Java,DDE,TAPI,T,o,o,l,k,i,t,D,e,s,k,top,Intervoice,Brite,Periphonics,Edify,Conversant,Dialogic,G3,Aspect,Spectrum,Voicetec,DT/6000,Meridian,Syntellect,Premiere,and others.,Dialer Support,(Call Progress Detection Interface),Sybase,Middleware,(Tuxedo,MQ Series),Ericsson,Alcatel,Fujitsu,Harris,Mitel,NEC,NCR,NT,DEC,Unix,Sprint,MCI,AT&T,Stentor,Desktop Support,Siebel,Vantive,Clarify,Remedy,SAP,BAAN,Internet,Support,e-mail servers,Web servers,Genesys,Framework,12,Genesys,客户互动心中解决方案,13,Desktop Toolkit,DCOM,OCX,COM/OLE,Corba,JAVA,DDE,TAPI,. . . .,G6 Framework,Database Support,Oracle,Informix,DB2,MS-SQL,Sybase,Middleware,. . . .,F/O & B/O support,Siebel,Vantive,Clarify,Remedy,SAP,Baan,. . . .,OS Support,Solaris,Sun,OS,HP/UX,AIX,NCR,NT,Unix,. . . .,OS Support,Solaris,Sun,OS,HP/UX,AIX,NCR,NT,Unix,. . . .,Network Support,Sprint,MCI,AT&T,Stentor,. . . .,ACD / PBX Support,Aspect,Lucent,Nortel,Siemens,Ericsson,Alcatel,Fujitsu,Harris,Mitel,. . . .,Internet Support,e-mail,WEB,. . . .,Dialer Support,Dialogic,G3,Aspect,Spectrum,. . . .,IVR Support,Intervoice,Brite,Periphonics,Edify,Conversant,DT/6000,Meridian,Syntellect,Premiere,. . . .,Genesys,Framework,14,Genesys,集成解决方案,建立完整地解决方案,Framework,Enterprise Routing,Network Routing,Internet Contact Center,Outbound Contact,Workforce Management,Call,Center,新媒体,中心,(email),在线服务组,(Web),未来的,联系点,(WAP,PDAs,etc.),15,Genesys,6,架构总览,CCPulse,CCAnalyzer,T-Server,Stat Server,DBServer,Desktop API,Solution Control Server,Message Server,Solution Control Interface,Configuration Server,Configuration Manager,Configuration Wizards.,Management Layer,Configuration Layer,Media Layer,Services Layer,Reporting,Solutions,16,配置环境的演变,Configuration,Layer 6,Y2K,SCE,1996,Configuration File, 1996,CME 5.1,1998,CME 5.1.5,1999,CME 5.0,1997,17,配置层,5.1,6.0,DB Server,Configuration,Server,LCA,default,Host.,Port,Db,default,Host.,Port,Db,Configuration,Manager,Management Layer,Framework,wizard,CCU,18,管理层,LOG,DB,DB Server,Message,Server,LCA,配置层,SCS,SCI,应用信息,19,配置层,Genesys,配置的中心目录,维护所有的解决方案和部件数据,保证所有解决方案交互数据的完整性,强制对象级别的访问安全性,提供动态的配置改变通知,Genesys,6,配置层部件,Configuration Server,Configuration Manager,Configuration Wizards,20,Release 6,的特色,提升效能,启动时间低于,5.1.6,版本的一半,与管理层的集成,Solutions Support,LCA Library,Log library,延伸的对象列表,外拨对象,管理层对象,IVR,联系对象,弹性的对象嵌套,建立嵌套目录的能力,Configuration Server 6,21,配置数据库,通用的方针来说，为每个座席员分配大概10,KB,左右的空间。,另外，,为企业级的联系中心,分配,300 MB,容量,的配置数据库,。,规律的备份配置数据库,交换机的,configuration server,在处理任何与配置数据库有联系的活动之前，处于,Read-Only,的模式,Configuration Server 6,22,在,framework,中添加应用,Local Control Agent,每一台主机只安装一个,Messaging Server,日志记录,需要一个专门的数据库访问设备,Solution Control Server (optional),Solution Control Interface (optional),23,单元,I,T-Framework,介绍,.,T-Server Framework,概况,24,什么是,Framework?,管理,CTI,操作系统,控制交换机网络和电话系统的交互,提供整合第三方应用的环境,建立可升级的企业级客户交互网络,25,开放的,弹性的,可靠的,可管理的,可用的,Genesys,Framework,是,26,开放的,所有主流的载体,:,PBX/,，,CO switches,和,IVR,s,都支持,支持,ActiveX, OLE Automation, DDE, Java, CORBA,和,TAPI,独立的交换机,API,和,呼叫模式,高扩容性,通过,MCI,检测,500+,呼叫,/,每秒,我们有超过,100,的,multi-site,用户,检测通过大于,1100,呼叫,/,每秒,Genesys,Framework,是,27,弹性的,基于一个,Framework,的多媒体接入,强大的报表引擎和预定制的、客户化的报表系统,你的,商业应用规则,不会是我们的技术问题,可靠的,数以百计的客户和案例，其中大多数都已应用了多年,高可靠度的冗余备份机制,Genesys,Framework,是,28,可管理的,支持,SNMP,，,可采用单一管理客户端管理所有服务器,统一的，动态的更新配置系统,可扩展的日志和历史数据存档,可用的,所有的最终用户应用程序采用相似的,Window 95/NT,界面,拖放、剪切拷贝、点击,的路由策略的开发和配置环境,Genesys,Framework,是,29,T-Server,PBX/,ACD,AT&T, MCI, SprintComm. Interface,Internet,Gateway,TCP,Internet,IVR,Management,CME:,Config,Mgr.,Config,Server,SNMP,Logging,Multi-tenant,ActiveX, DCOM, OLE, COM, DDE, TAPI, Java, CORBA,Stat Server,DB Server,Email Option,Web Option,T-Server Framework,Applications,Interaction Router with,Strategy Builder & Loader,Campaign Manager,CCPulse,& Agent Pulse,DART,Multi-Site Solutions,Multi-site IR,Network Services,Network Interface Option,Management Piece,S-Dialer,IVR,Interface,Genesys,6.x,Dialer,SS7,CTI,30,高可靠性,Genesys,6,是一个大的跨越,能自动重起的服务器,使用图形化的,SCI,作为应用监控界面,31,T-Server,高可靠性：,Hot Standby,模式不会对其他的应用产生影响,所有的,T-Server,缺省使用,Warm-Standby, Cold,和,Hot standby,能够通过,CME,或向导来设置,T-Servers,32,cold, warm,和,hot standby,的定义,:,Cold Standby,意味着当主服务器运行的时候，安装好的备份服务器处于关闭状态。,Warm Standby,意味着安装好的备份服务器和主服务器同时处于启动状态并且准备好随时接管主服务器的任务。,Hot Standby,看下面的架构：,T-Servers,33,Hot Standby,架构：,有3种众所周知的,CTI link,方式：,1),激活,/,备用,(,如,Meridian switch),2),负载均衡,(,如,DMS switch),3),镜像,(,如,Lucent G3),No Single point of failure in our architecture,Hot Standby,需要,HA-Proxies,HA proxies,通过配置文件得到配置信息,T-Servers,34,数据同步,备份/主,T-Servers,都会收到,从交换机收到,CTI,事件,只有主,T-Server,和客户端通信,由备份的,T-Server,发起同步,主,T-Server,通过,Push,的方法同步备份,T-Server,T-Servers,35,DN, Connection ID, User Data, Call Types,都得到同步,在交换过程中没有或部分同步,Hot Standby T-Servers,支持的通信协议,:,DMS :,只有,X25,，,因为,DMS,不支持,TCP,冗余的,CTI links,Meridian and G3:,只有,TCP,T-Servers,36,T-Servers in Release 6.X,HA T-Servers,支持的操作系统平台,NT4.0, Win2000,HP-UNIX 11 32,和,64,bit, Sun Solaris 2.7, AIX 4.3, OSF true 64.,37,T-Server HA Option,HA Proxy,HA Proxy,T-Server,T-Server,Active,Passive,ACD,38,单元,I,T-Framework,介绍,.,管理层概况,39,管理层功能概况,各个应用的控制和监控,集中的日志系统,警告信息的发送,应用失败管理,40,集中的日志系统,各个应用的控制和监控,一个单点可以控制所有的解决方案和应用程序，实时的展现每一个解决方案对象的状态以及每一个单一的应用的激活/未激活状态,41,集中的日志系统,维护事件被应用记为统一的格式和记录并且记录在一个中心位置。统一的日志格式使得选取需要的日志记录和为方便的访问和解决方案级的问题解决而集中储存日志记录变得更加简单。,集中的日志系统,42,告警信息的发送,弹性的告警发送可以针对任意应用的任意维护事件触发告警信息。告警信息将会与,Genesys,Solution Control Interface,建立通信。告警信息也可以转化为简单网络管理协议,(,SNMP),作为,e-mails,携带和发送到一个指定的,IP,地址,。,(,该信能够自动使得,paging notifications.),管理层自动建立告警信息与解决方案的联系。激活状态下影响和存贮在系统中直到被另一个时间或是用户清除。,集中的日志系统,43,应用失败管理,故障管理功能包括,：,发现隔绝和正确化应用故障,。对于无冗余的配置，当应用出错后，管理层将自动重起该应用。,对于冗余的配置，该层支持转换到备份系统。,集中的日志系统,44,管理层架构,45,. Local Control Agent,. Message Server,. Solution Control Server,. Solution Control Interface,. DB Server,. Log Database,管理层架构,46,单元,I,T-Framework,介绍,.,Call Center,中的对象,47,媒体层,媒体的集成,:,支持30多种交换机,基于,IP,的语音,Email & Web,支持,Lucent v8,支持,Aspect v8 & Nortel MLSP (2,nd,step),改进了外部路由,Hot Standby,能力,48,T-Server,T-Server,是,Genesys,Framework,的核心。,为多个功能服务：,扮演了电话系统和商业应用系统的接口,作为整套,Genesys,解决方案以及所有与其打交道的第三方应用的消息引擎,在整个呼叫的生命期中，保持关于该呼叫的所有数据,49,T-Library Overview,T-Library,是应用和包含了,Genesys,Framework,和,Applications,的服务器通信的基本语言,T-Library,非常的强大和简单,While it is possible to write directly to the library, most application developers will use one of the Desktop Toolkits to simplify the application development process,50,T-Library Characteristics,T-Library,被设计为可支持,multiple sites,Native support for transfers and conferences between sites,No requirement for tie lines between sites,Does require WAN connectivity between sites,Call identity and history maintained across sites,T-Library,拥有强大的丰富数据携带能力,以此支持数据驱动的路由、报表和第三方应用,51,服务层,52,统计服务器,预定义的呼叫中心统计,支持商业统计,数据库服务器,Oracle, MS SQL Server, Informix, Sybase, DB2,商业集成,Desktop API,s, JAVA, ActiveX,Screen Pop,接口,IVR,接口,Voice Logging,接口,Reader/Wall board,接口,服务层,53,作为,Genesys,Framework,的,集成工具而服务,扮演了,T-Server,的,客户端，并且提供了工业标准化的开发接口,允许商业应用接收,Telephony,的,信息(或者其他媒体的事件,)，,发送请求并且处理附加在通话中的商业数据。,Desktop Toolkit Functions (1),54,使得能够实现屏幕弹跳，或者发送相应的资料到桌面应用,也能够管理,:,智能传送,座席和监控的工作流,监控和告警功能,给开发人员展现,T-Library,的所有功能,Desktop Toolkit Functions (2),55,单元,I,T-Framework,介绍,.,配置管理环境,(,CME),56,T-Server Framework Solution,57,CME :,主要的功能,集中配置数据的存储,集中配置并自动存储呼叫中心内的呼叫中心信息,数据完整性控制,非正确配置数据的保护口,访问权限控制,控制用户或应用如何访问数据,提供缺省控制设定,改变通知提醒,通知提醒客户端配置对象的改变，并能动态的配置,58,CME :,部件,Configuration Server,Configuration Manager,DB Server,59,Configuration Management Environment,Database,Configuration,Manager,Configuration,Manager,Configuration,Server,T-Server,Stat Server,Interaction,Router,CME,Start-up & run-time,Start-up & run-time,Start-up & run-time,DB Server,60,需要的操作系统,Configuration Manager,Win 2000 or NT 4.0,Configuration Server,Win 2000 or Win NT,DB Server,Win NT, Unix,The databases supported are:,Oracle,Sybase,Informix,MS SQL,61,CME : Configuration Server,Features,全面的诊断,为客户端任何请求的执行失败提供详尽的信息,Provides detailed information on termination of communication with other components,支持,user-defined,属性,in addition to the common object properties, user defined properties are supported too,SNMP support,Supports,Genesys,Management Protocol,改变的通知,Notifies client applications of changes made to configuration objects, enabling dynamic reconfiguration,62,CME,是一个配置和维护所建立的经常交互的网络环境内部数据库图形化,Windows Explorer “look and feel”,Drag and Drop, Cut and paste,Configuration of Telephony objects,Configuration of Application objects,Multi-Site/Multi-Tenant,CME : Configuration Manager,63,CME : Configuration Manager,配置你的环境，并且配置以下的信息,:,Hosts: Hostnames / IP Addresses for machines to be used for various products,Switching Offices & Switches with,DNs,and,AgentIDs,Skills,Places in the call center,Specific agents with Names, Employee IDs, Login IDs (Agent IDs), Skills and Skill Levels,Service groups: Groups of Agents, Places, or,DNs,Application Templates & Applications,Statistical periods used in reporting,64,Tree and list views,Drag-and-drop and cut-and-paste capabilities,Creation of Ranges of similar objects,Graded access control,Application Templates and Applications,Find Function: integration with Windows shell,On-Line help,Configuration Manager,Quik,Demo,65,Genesys,Wizard Manager,66,单元,T-Framework,安装,. License,管理器,67,License Manager,通过,License,为以下的应用申请许可,:,T-Server,Stat Server,Universal Routing Server,Outbound Contact Server,Genesys,Interface Server,Configuration Import Wizard,G-Proxy,Call Concentrator,Voice Treatment Option,68,License Manager,T-Server,The number of licenses is defined as the number of,DNs,that can be registered on T-Server (inbound or outbound concurrent agent stations, IVR ports, and some others). When ordering T-Server, it is important to specify the total number of lines/,DNs,required. For example, in a Meridian switch, each agent typically has two lines, so the number of lines/,DNs,ordered will likely be larger than the number of licenses purchased. Support for multi-site routing requires an additional license per connection to each remote T-Server.,69,License Manager,Stat Server,One license per instance is required.,Universal Routing Server,One license per instance is required.,Outbound Contact Server,One license per instance is required.,Genesys,Interface Server,One license per instance is required. An additional license is required per client connection to GIS Statistics Interface.,70,License Manager,Configuration Import Wizard,One license per import operation is required.,G-Proxy,One license per instance is required.,Call Concentrator,One license per instance is required.,Voice Treatment Option,The number of licenses is defined as the number of VTO ports.,71,License Manager(1),License Manager is a daemon process that runs continuously in the background, tracking how many instances of,Genesys,licenses are utilized on the network. At startup, all licensed,Genesys,products establish a client connection to License Manager, providing a computer host ID or IP address along with various information about the application. If the application has a valid license, License Manager allows the application to start and run properly.,72,License Manager(2),License Manager consists of a server and a client. The license server responds to a clients checkout request for a license if licenses are still available. The server counts the number of licenses that are in use and the number of licenses that are still available. The server can also provide reports on which licenses are being used and by which users.,73,License Manager,部件,License Manager (LM) daemon,Genesys,vendor daemon,License file,Sentinel Key (optional),Application program,74,License Manager,部件,75,License Manager Daemon,The LM daemon (,lmgrd,) executes two major tasks.,1.,It initiates commerce with the client applications, passing the connection on to the appropriate vendor daemon.,2. It starts and restarts the vendor daemons.,76,License File,The file contains information about the license server host name, license server host ID, vendor daemons, and at least one line of data, called a,FEATURE line,for each licensed product.,77,License File,78,Start License Manager,79,单元,T-Framework,安装,. Management Layer,功能,80,Solution Deployment: The Mission,to present the various activities associated with setup of,Genesys,Solutions as a single interactive process that the user may follow from the moment the distribution CD is inserted into a PC and until the solution is ready for startup,81,解决方案配置,:,主要特点,所有Genesys,解决方案的主要部分,覆盖,了,所有,配置过程的步骤,交互,的,用户接口,解决方案详细数据的完整性规则,支持,改变已经存在的安装好的,Genesys,解决,方案,82,解决方案配置,:,交互结构,83,统一的接口,解决方案控制,监控,告警,日志察看,管理层,：,84,管理层：,是什么,?,交互中心中，操作，监控和维护不同的解决方案,自动、可靠的监测和解决方案管理,确保方案,/,应用的可用性和完整性,提高方案,/,应用的效能,优化资源,85,管理层,:,怎样做到,?,解决方案的集中控制,实时监控解决方案的状态,统一的用户导向日志,定制的告警信息发送,自动的出错管理,86,Centralized,Log Storage,Log Events,Message,Server,Log Records,Alarm Events,Solution Status,User Commands,Internal Control Operations,Application Status,External Control,Operations,E-mail, Paging,Network Management Systems,Solution Control,Interface,Solution,Control,Server,Genesys,Solutions,Log Records,管理层,:,分布式结构,87,Local Control Agent (LCA),定位于每台主机以使得控制和维护每个应用/方案的本地活动,Message Server (MS),集中处理和存储日志信息,Solution Control Server (SCS),为控制和维护每个应用/方案的,LCA,建立连接,Solution Control Interface (SCI),达到图形化的控制管理层的目标,管理层,:,部件,88,管理层：,解决方案控制和监控,(1),启动,(,applications, solutions),停止,(,applications, solutions),自动重起,(,通过配置参数,),在管理对象中显示状态,(,host,application, solution),信息显示,(,i.e,列出运行中的应用,),冗余的管理,本地和远程操作,89,管理层：,解决方案控制和监控,(2),90,管理层：,统一的用户导向日志,(1),日志事件存储,集中的数据库,本地文本文件,日志事件显示：,种类标准：,host, application, solution,日志事件类型,通过日期，种类，文本，二进制数据的高级查询,过滤器使得简单化,大量的输出选择,控制台，文本文件，,集中存储,多种的配置参数,91,管理层：,统一的用户导向日志,(2),92,管理层：,统一的用户导向日志,(3),93,日志输出级别：,Standard level,:,唯一的使用在正常生产环境中的模式,Trace level,:,详细报告各个部件的通信内容。在不同的生产环境下，不要使用该级别,Debug level,:,用于,Genesys,技术支持分析的。,只能储存为文本文件,管理层：,统一的用户导向日志,(4),94,日志输出格式：,纯文本格式,03/30/00 18:40:33 Standard,localhost,StatServer2 4502 Cannot connect to T-Server M1 at host alpha, port 3000,XML,格式,数据库格式,10 - CPD server 40 - IVR Interface Server,12 Outbound Contact Server 41 - I-server,15 Universal Routing Server 42 - Message Server,21 Configuration Server 43 - Solution Control Server,23 Third Party Server 46 - DB Server,28 Custom Server 48 - WFM Data Aggregator,31 Virtual Routing Point 50 - WFM Schedule Server,33 Web Option 52 - ETL Proxy,38 CCA Data,Sourcer,54 - VSS Server,管理层：,统一的用户导向日志,(5),95,管理层,可定制的警告管理,为,applications/solutions,提供图形化的警告显示,一条警告将会一直保持到另外一个,maintenance event,或者是用户自己清除,每一个警告为维护日志提供更多的信息,alarm reaction,用户选择不同类型的通知方式,: visual display, e-mail, page, SNMP trap,alarm configuration,警告能够由用户预定义的,maintenance event,来触发,96,Primary,Component,(running),Local,Control,Agent,Solution,Control,Server,Local,Control,Agent,Backup,Component,(running),Heartbeat,interruption,“,Server Down”,message,Instruction to,change role to,primary,HOST A,HOST B,Instruction to,change role to,primary,管理层,Warm Standby,97,方案管理,:,启动和监控,无论,Solution,中包含多少部件，每个部件在什么地方，所有的动作都会将,Solution,视为一个整体,当,Solution,启动出现问题的时候，提供完整的诊断,显示配置好的,Solutions,的当前状态,自动与能够受控的,Solutions,建立告警联系,98,方案管理,:,用户化的日志系统,为维护和现场的问题解决提供重要的事件日志信息,完整的在线日志,为计算机的半自动化处理建立统一的日志记录格式,本地化和集中化的日志选项,动态控制的,Log,参数,先进的在线,log,记录浏览,99,方案管理,:,弹性的告警发送,用户可以预定义维护事件触发的告警信息,用户可以选择多种方式：,可视化显示,，,e-mail,，,page,，,SNMP,陷阱,告警信息将会被另一个维护事件或用户自己清除,Every alarm provides reference to more information in the maintenance log,100,方案管理,:,故障管理,意外处理功能,实时监控有操作系统造成的意外。,在十秒钟内，六种意外的产生不会导致应用的终止,Advanced Disconnect Detection Protocol(ADDP),周期性的访问中，指定的连接下的对端万一没有正确的动作和响应。,如果超时没有得到回应，将会被视为丢失连接，并且适当的事件将会被发送到应用程序端,自动的应用重起和无冗余备份的方案,101,方案管理,:,故障管理,每个,Genesys,及决方案的部件都有,Warm standby,冗余模式,可选的,Hot standby,冗余模式,102,Summary of Benefits,减少了部署的时间,确保每一个,Solution,配置的正确性和完整性,系统状态一目了然,意外管理,远程,Solution,管理,减短了故障恢复的时间,High,A,vailability,103,Local Control Agent,Local Control Agent (LCA),安置在每一个装有,Genesys,应用解决方案的主机中，用于启动和停止应用程序，探测他们的错误以及和他们的冗余连接规则相互通信,104,Message Server,Message Server,提供集中处理和存储每一个应用的运行事件。这些事件在日志数据库中被存储为日志记录,，,在那里将被进一步的集中化处理。,Message Server,也会检查日志信息以触发警报,。,如果一个错误被发现，,Message,将会发送警报至,Solution Control Server(SCS),采取及时的处理。,105,Solution Control Server,Solution Control Server (SCS),是管理层的处理中心,。,发送命令通过,LCA,来启动各个解决方案的部件,，,监视他们的状态，,万一应用程序出错，提供重起或转换的控制，,也可以被用户指定处理告警。,106,Solution Control Interface,Solution Control Interface,显示所有安装的,Genesys,解决方案的部件信息和状态，使得用户可以启动或停止某个单一的应用,，,同时也可以允许预览维护日志。,107,DB Server,DB Server,提供管理层部件和,DBMS,的接口，日志数据库安装的地方。,定位,DB Server,在,DBMS,所安装的机器上。,安装,DB Server,在多处理器的机器上以提高,它的效能。,和,DBMS,自身一样,DB,Server,能够受益于多处理器的性能产生子进程,。,108,方案控制和监测功能,通过,Solution Control Interface(SCI),的单一控制开启单个应用或整个的解决方案。,同样的方式关闭单个应用或整个的解决方案。,通过,Solution Control Interface(SCI),察看当前单个应用或整个的解决方案的运行期状态。,109,单元,T-Framework,安装,. Solution Control Interface,110,解决方案控制和监控功能,111,解决方案控制和监控功能,112,解决方案控制和监控功能,SCI,. Active Alarms,. Alarm Conditions,. Application,. Hosts,. Solutions,. Centralized log,113,日志捷径,. All Log Records Displays all log records from the Log Database.,. Alarm,HistoryDisplays,log records related to,alarm,detection and removal.,.,通常的日志记录模式,Standard level,.,. Trace Displays log records of the,Trace,level,.,114,Start the Management Layer Troubleshooter,If the toolbar is not displayed, select the,Toolbar,command from the View menu.,2Select the,Run a Wizard,button from the toolbar; this displays the Select Wizard window.,Select,Management Layer Troubleshooter,from the Select Wizard window.,Click,OK,; this displays the,Management Layer Troubleshooter,Welcome window.,Click,Continue,.,Select a problem summary that describes the issue you are experiencin