职场必备结构图课件

eBiz Sector&Solutionl l eSolution LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage/Mail+SMS+Fax+Mail+SMS+Fax+DB/eBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotal service eBusiness Transformation eBusiness TransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnersPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields:Business Fields:SI Development&SolutionsSI Development&Solutions eCompany SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIP Data IntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfileSM MUSI MUNI MUR&D MUeBizTotal Service eBiz Total ServiceE-MailE-MailEDMSEDMSGWGWKMSKMS2()ERP1()CRMSCME-PlanningE-Planning Office Management System Office Management Systeme-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem-,-Supply Chain e-Business Perspective eBiz Consulting e-Marketing&Promotion eCreative&Contents eBiz SI&Solutions eBiz Service Domain eBiz Service DomaineBizTotal Servicee-CRM functione-Customer Relationship Management Adaptation AnalysisData Gathering eBiz Solution eBiz Solution analysisanalysis _ _e-CRM e-CRM /,46%22%19%Source:Executive Issues Survey CEO Global Business StudyThe Alexander Group,Incorporated,7%6%Summaryl?CEOCEO 1 1 2 2 3 3 4 4 /5 5 RestructuringRestructuring6 6 7 7 (Globalization)(Globalization)8 8 9 9 (Geopolitical)(Geopolitical)1 1 2 2 3 3 4 4 5 5 6 6 7 7 RestructuringRestructuring8 8 (Globalization)(Globalization)9 9 (Value-Added Supplier Relationships)(Value-Added Supplier Relationships)1.5.5.4.4.3.3.2.2.1.1.()?SiteSite?SiteSite SiteSite (,)?/?e-CRMe-CRM 2 2123 l 90 l :60%(80 90%)l l :40%2 2 3.3.2.2.4.4.5.5.6.6.1.1.2 ()/:100 /:10/()-:StrategyContentsSolutionB Brandrand A AB Brandrand B B()Ebiz B Brandrand C C Summary Summary-Integration Branding&IdentityIntegration Branding&IdentitylOff-line On-line Business l lWCMS e-CRM 1.7 ()2.Web Solution Off line Business On line Business VisionMissionPlanning1.Summary-SupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector&SolutionsCustomerPartnerShareholderEmployee service sell production supplyMaterial e-Business SolutionsSCMe-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketing Website Strategy Website StrategySite ESite BSite HSite FSite ASite GE-biz TransformationE-biz TransformationAS ISTO BESite CSite DStrategy and Implementatione-Shoppinge-ShoppingInformationInformationeBusinesseBusinessBusiness Function&StrategyHimart2.,v?PublishInteractTransactIntegrateCustomer Information AccessHSE CommunicationCustomer and Technical SupportSupplier Relationship ManagementElectronic Order to CashElectronic ProcurementSupplier Bidding&SelectionIntegrated Planning and ForecastingIntegrated Plant Management:e-Business _Fulfill Demand Proposal Proposal-Web Site-Web Site System System Value2003200420052006 /e-Branding e-Branding B2B/B2E B2B/B2E Web Web (EIP(EIP)personalization(e-CRM/DM)personalization(e-CRM/DM)E-Biz 1 12 23 3 Branding&Identity(Web CI)Branding&Identity(Web CI)BusinessBusiness /(Site Concept(Site Concept)System&Solutions System&Solutions Web Site 2003 2004EIPEIPe-Biz SIe-Biz SIWeb SIWeb SIWebWeb 2005 eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing Web Identity Web Contents Web Promotion Web Applications Web SI Planning Web System Integration SMS/eFax/Mailing eCRM/IRM/CMS e-Marketing(PRM)Web SI&eSolution e-biz Total SolutioneBiz Value eBiz Transformation e-Business e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis:PwCeBiz Transformation Solution Development30%60%30%60%CustomerCustomerSupplierSupplierLoyaltySystem Integration eCRM IRM PRM Solution DevelopmenteOffice eConsultingeVentureeSolutioneCompany Business Domain Business DomaineBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMSReal estate portal Network swap serviceInternet Fax Tour portal Internet broadcasting Community portal EDMS GroupWare Enterprise Knowledge Internet Purchasing SystemApplication Web DB Integration Mobile Application Customer IntegratedHome PageSystemSolution e-branding Web Style Guide On-line Marketing DB/Web Server Multimedia Server Wireless/Security e-CRM e-Marketing WCMS.e-Business Transformation eOffice Solution Planning .()/.45%15%5%35%.KMSEISEDMSSCMCRMSolution&Service-SI Development&SolutionsGWERPHow convenient would it be,if we can view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?eBiz Solution eCRM200320042002SMSCMSPMS EIPERPSCMElectronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerGWeagleOffice Solution&Service-eagleOfficeDefenseDefenseDefense,the Agency for nationalDefense,the Agency for nationalsecurity institution etc.security institution etc.FinanceFinance Bank,Insurance,Security,Credit Bank,Insurance,Security,Credit Card,Investment Trust etc.Card,Investment Trust etc.ChemistryChemistryPetrochemical,heavy chemical/Petrochemical,heavy chemical/explosive/energy etc.explosive/energy etc.ServiceService Distribution/service/leisure/Distribution/service/leisure/educational institution etc.educational institution etc.Public sectorPublic sector Government organization/Government organization/government investment institution government investment institution etc.etc.IndustryIndustry Machine,construction,assembling,Machine,construction,assembling,equipment etc.equipment etc.SI MU Business FieldsBusiness Fields:SI MU Company OrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystem Organization OrganizationPlanning&PublicSupporting TeamPresident&CEO CS team Biz 1 team Biz 2 team Biz 3 team Sales 1 team Sales 2 team SI System team SI Develop team Sales 1 team Sales 2 team Automation team Network team Consulting 1 team Consulting 2 team Consulting 3 team eBiz team Solution teamSI MUINFRA MUConsulting MUR&D MUBSP MU Organization Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 teamHow to reach online user and provide Customised In-depth product information?How to sell products and process ordersOver the Web?What are new offerings,unique to the Web?How to revolutionise business models andshift value creation?Product/Service Product/Service InnovationInnovationBusinessBusiness Model Model InnovationInnovationMarketing InnovationMarketing InnovationChannel InnovationChannel InnovationSource:Arthur D.Little eBusiness Perspective(e-Business )2004 (:)2003 2004 20051,0001,000500500 1,50020%12%6004003005001,00015%EUROPEASIAS.AMERICAOCEANIAAFRICA Global network Global network Los AngelesARTCOMPT(AMERICA),INC.TEL:1-714-999-8990 FAX:1-754-999-9901N.AMERICA2001200220034007001,500250ValueValueProfitProfit350500 Solution Solution 2,000(:)2004700CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMS