3938国开电大专科《管理英语2》历年期末考试(第三题阅读理解判断题)及答案（26-30题）

3938国开电大专科管理英语2历年期末考试(第三题阅读理解判断题)及答案（26-30题）请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 Feedback from your customers is very important.The more information you have from them， the more competitive you will be in your field.The following techniques will help you know what the customers think of your business. Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product.When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants， the answers are quite different. Be a customer yourself and find out what your customers experience when they use your service.This is one of the most obvious but underused ways forgetting feedback.For example， you can act as one of the customers in a wheelchair， and see how youre treated.Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted，they usually work well. Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable，as well as the least costly，of your customer feedback sources.Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world.But if it is not what people want，youre wasting your time.Implement one，two，three or all of the above techniques，and your service and product will improve overnight. 26.Hotel customers and hotel staff think the same about breakfast. 答案F 27.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 答案T 28.Its not necessary to know about the customers needs and preferences. 答案F 29.Questionnaires are useful in getting feedback from customers. 答案T 30.Front-line staff have nothing to do with improving customer service. 答案F 2020年9月试题及答案 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 One morning， Wu Liang discovered that her classroom had changed. She found that the desks were no longer in rows， but pushed together to make eight bigger desks. She was so excited about it for the first two days that she couldnt listen to the teachers carefully. But soon she and her classmates got used to this new classroom arrangement. “Now our class is quieter， ”said Wu.“Whats more， we can come up with our own ideas and learn more through discussion. Its a better way to study.” Li Yu liked it，too.“Group members first discuss，”he said，“and then present to the whole class. It makes us believe in ourselves.”This was part of a reformat Lis school. The school made this reform because they wanted to offer students easier ways to study and more chances to discuss. “Our school hopes to improve students abilities to study by themselves and work in groups.” said Zhang Ming， an English teacher. However， the reform has demanded more from teachers. Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before. It is difficult to teach in such a short time. The teachers have to find better ways to teach more effectively. “The reform demands more， but Im sure it is helpful.” added Zhang Ming. 26. It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement. 答案T 27. The school made the reform in order to offer students more seats to study. 答案F 28. The reform has demanded more from teachers. 答案T 29. Wu Liang and her classmates like the new classroom arrangement. 答案F 30. The best title of this passage maybe New Look in Class 答案T 2020年7月试题及答案 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 If you take the following steps， you can make a satisfactory annualreport.And your boss and other supporters will be impressed. Defining your accomplishments.What difference did you make?What has changed in your community or field because of your work over the past year?Take all of your activities over the last 12 months and divide them into three to five major accomplishments. Less is more：Be selective.If you include everything， the annual report becomes cluttered with information.You should think about what you want to focus on， and then select statistics to represent that and highlight key achievements with photos， or case studies， etc. Adding visuals and charts：Visuals and charts can reduce the need for texts and details.And they will make the report more attractive.Its great if you produce a full color publication with lots of nice photography.Of course， it will depend on your resources. A strong call to action：A strong call to action at the end of your report will impress the readers deeply.Make it clear what youd like your readers to do once theyve read it， such as donate， purchase services， etc. 26.Before writing the report， you should gather all the work you have done over the past year. 答案T 27.The contents of the report should be selective. 答案T 28.The idiom“a picture is worth a thousand words”is appropriate here. 答案T 29. The application of visuals and charts can make the report more boring. 答案F 30. Ending the report with a strong call to action will offend he readers. 答案F 2020年1月试题及答案 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do As task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand， cross training has some benefits for the employees as well It lets them learn new skills， makes them more valuable， keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry， I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked， or didnt work， in the field， Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans， you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Dont decide which employees are ready for a change based on their age or performance. 26. Cross training is training an employee to do a different job in a different company. 答案F 27. Cross training is beneficial not only for managers but also for employees. 答案T 28. Cross training can apply to almost any position and almost any industry. 答案T 29. When you prepare cross training plans， the only consideration is the company benefits. 答案F 30. You can decide which employees to be cross trained according to their age. 答案F 2019年7月试题及答案 26一30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 Good communication skills are the key to success in life， work and relationships，Without effective communication， a message can turn into error， misunderstanding，frustration， or even disaster by being misinterpreted or poorly delivered. The steps for good communication skills； (1) Know what to say. Understand clearly the purpose and intent of your message. (2) Know how to say. Begin by making eye contact， which shows confidence.Then pay attention to your body language. (3) Listen. After youve finished talking， you should stop， listen， and look for feedback and clues of comprehension， (4) Reach understanding. To communicate well is to understand and be understood. More Tips for Developing Good Communication Skills： (1) The better you are able to express yourself， the better your ability to communicate. (2) Practice your listening skills.Be considerate of other speakers by waiting until they are done before stating your views. (3) Learn to understand and appreciate different views by being open-minded.It will in turn， gain you more cooperation and understanding. (4) Avoid trying to communicate when in an emotional state.Take time to consider your position through before speaking. When you take the time to develop good communication skills， it means you open yourself up to better relationships，more career opportunities， and increased self-confidence.Moreover， your each higher levels of mutual understanding and cooperation while successfully attaining your goals. 26.A message must be understood， interpreted or delivered correctly with communication. 答案F 27.When you talk with others you can pay little attention to your body language. 答案F 28. The better you are able to understand others， the better your ability to communicate. 答案F 29. Before stating your opinions， youd better let the speaker finish his or her talking first， 答案T 30.Dont argue or debate with others if you feel angry or displeased. 答案T 2019年1月试题及答案 26一30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F“，并将答案写在答题纸上。Passage 2 Feedback from your customers is very important.The more information you have from them， the more competitive you will be in your field.The following techniques will help you know what the customers think of your business. (1) Ask your customers directly and cater to their wishes.This is the simplest way to find out what people want from your service or product.When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants， the answers are quite different. (2) Be a customer yourself and find out what your customers experience when they use your service.This is one of the most obvious but underused ways forgetting feedback.For example， you can act as one of the customers in a wheelchair， and see how youretreated.(3) Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences. (4) Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted， they usually work well. (5) Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable， as well as the least costly， of your customer feedback sources.Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world.But if it is not what people want， youre wasting your time.Implement one， two， three or all of the above techniques， and your service and product will improve overnight. 26.Hotel customers and hotel staff think the same about breakfast. 答案F 27.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 答案T 28.Its not necessary to know about the customers needs and preferences. 答案F 29.Questionnaires are useful in getting feedback from customers. 答案T 30.Front-line staff have nothing to do with improving customer service. 答案F 2018年7月试题及答案 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T“，错误的写“F”，并将答案写在答题纸上。Passage 2 Hiring the right employee is a challenging process for a company.A bad hire not just wastes your time and money， but also impacts the team spirit and company morale.A good hire，however，pays you back in employee productivity，successful employment relationship， and business culture enhancement.Here are certain rules that you can use to select the right employee. Design an effective advertisement.A clearly targeted ad attracts qualified candidates and discourages others.You can make your ad more effective with a precise and specific job description. Ask the right job interview questions.The purpose of the interview is to find out if the candidate is a strong fit to your business.By using a sequence of particularly designed questions， you are able to get a true picture of your potential employee. Check backgrounds and references.Background checking helps you reduce risks and improve the overall quality of hire.You need to verify that all the presented， credentials，skills， and experience are actually possessed by your candidate， 26.Hiring the wrong employee is expensive， costly to a company， and time consuming. 答案T 27. A company has to spend a lot of money hiring a right employee. 答案F 28. An advertisement with a clear target will make all candidates lose courage. 答案F 29. Well designed interview questions can help you know more about the candidates， 答案T 30.Work experience is one of the primary things for an employer to verify in background checking. 答案T 2018年1月试题及答案 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 Cross training is training an employee to do a different part of the organizations work.Training worker A to do the task that worker B does and training B to do As task is cross training.Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done.On the other hand， cross training has some benefits for the employees as well.It lets them learn new skills， makes them more valuable， keeps them stimulated and reduces worker boredom. Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked， or didnt work， in the field.Cashiers can be trained to stock shelves and stockers trained to cashier.This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans， you need to consider both the company benefits and the employee benefits.Carefully select the employees to be cross trained.Some people like to learn new things.Some are more comfortable sticking to what they know.Dont decide which employees are ready for a change based on their age or performance. 26.Cross training is training an employee to do a different job in a different company. 答案F 27.Cross training is beneficial not only for managers but also for employees. 答案T 28.Cross training can apply to almost any position and almost any industry. 答案T 29.Not all employees are suitable to be cross trained. 答案T 30.You can decide which employees to be cross trained according to their age. 答案F