企业培训管理知识(英文版)课件

路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索10 七月 2024企业培训管理知识企业培训管理知识(英文英文版版)14 八月 2023企业培训管理知识(英文版)1路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索How To Use This CoursewareTo view this course online:Internet Explorer:A scroll bar is provided for navigation.Do not use the back button in the browser or it will take you back to the start of the course.To best view the course,right-click the first slide and choose Full Screen.Netscape:The course will open up in PowerPoint.Choose View Slide Show or press F5 to start the course.To view the Speaker Notes:Right-click the slide and choose Speaker Notes.To access the Table of Contents:Click the button to return to the Table of Contents.How To Use This CoursewareTo v2路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Change RecordNumber:Description of ChangeEntered ByDateChange RecordNumber:Descripti3路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Course Mission StatementThis course provides an overview of concepts encountered within a training environment and instructs the trainee on techniques and skills required for being an effective trainer and facilitator within the classroom.Course Mission StatementThis 4路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Terminal ObjectivesAt the completion of this course,the trainee will be able to:Identify and describe a learning process,learning styles,and learner characteristicsIdentify and apply appropriate training styles for the training environmentApply appropriate presentation skills to ensure effective communication and successful training deliveryDevelop facilitation skills to monitor trainees participation,obtain feedback,and improve performance in the classroomIdentify and apply the techniques provided in managing the classroomTerminal ObjectivesAt the comp5路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Table of ContentsIntroduction to Train-the TrainerLesson 1:Learning StylesLesson 2:Trainers&Adult LearnersLesson 3:Presentation SkillsLesson 4:Facilitation SkillsLesson 5:Classroom ManagementCourse ReviewTable of ContentsIntroduction 6路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Introduction to Train-the-TrainerIntroduction to Train-the-Trai7路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Styles in TrainingLearningInstructingStyles in TrainingLearningInst8路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Presentation and FacilitationPresentation skills involves the ability to communicate effectively course content.Facilitation skills involve the ability to coach,guide,and motivate the trainee in comprehending course content.Presentation and Facilitation9路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Managing ClassroomsClassroom management addresses a number of areas:Facilities and EnvironmentInstructional AidsMomentum and FlowManaging ClassroomsClassroom m10路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1:Learning StylesLesson 1:Learning Styles11路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1:ObjectivesTerminal Objective:Identify and describe a learning process,learning styles,and learner characteristics.Identify major concepts in the learning processDescribe four main learning stylesList learner characteristicsLesson 1:ObjectivesTerminal12路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1:Enabling Objective 1.1Knowledge:Identify the major steps that occur within the learning process.Lesson 1:Enabling Objective 13路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索SituationLesson 1 Concept:Learning ProcessLearner:Practice ExperimentationEvaluationReasoning&ReflectingLearner:Changed&More ExperiencedLearner:Relatively UnchangedExperienceMemorizationJarvis 1987Learning is a change in behavior and cognitive abilities.SituationLesson 1 Concept:Le14路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1:Enabling Objective 1.2Knowledge:Describe four learning styles with their attributes and related characteristics.Lesson 1:Enabling Objective 15路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Exercise 1.1a:“Whats Your Orientation?”feeling.watching.thinking.doing.TOTALSI am receptive and open-minded.I am careful.I analyze ideas.I am practical.I like to observe.I evaluate things.I like to be active.AEI can try things out for myself.I am an accepting person.I am a reserved person.I am a rational person.I am a responsible person.a chance to try out and practice.I feel personally involved in things.I take my time before acting.I like ideas and theories.I like to see results from my work.CE RO ACrelationships.observations.rational theories.I rely on my feelings.I rely on my observations.I rely on my ideas.I get involved.I am open to new experiences.I am an observing I am a logical person.I am an active person.I look at all sides of issues.I like to analyze things.I like to try things out.I am an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend to reason things out.I am responsible about things.I like to think about ideas.I like to be doing things.I trust my hunches and feelings.I listen and watch carefully.I rely on logical thinking.I work hard to get things done.The learning style inventory describes the way you learn and how you deal with ideas and daily situations.Below are 12 statements with a choice of four endings.Rank the endings for each statement according to how well you think each one fits with the way you go about learning something(i.e.,recall some recent event were you had to learn something new).Then using the spaces provided,rank each response using a 4 for the ending that best describes how you learn,a 3 for the next best statement,a 2 for next to the least best,and a 1 being the least best of the choices.Please rank all the endings and DO NOT make any ties.After completing the choices,total up each column and put some sum on the TOTALS row.9.I learn best when:10.When I am learning:11.When I learn:1.When I learn:2.I learn best when:3.When I am learning:4.I learn by:Example:0.When I learn:4 I am happy 1 I am fast 2 I am logical 3 I am careful12.I learn best when:5.When I learn:6.When I am learning:7.I learn best by:8.When I learn:I like to deal with my feelings.I like to watch and listen.Exercise 1.1a:“Whats Your O16路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Exercise 1.1a:Your Orientation 41322143412323411432143221434123234114322314341228303032 feeling.watching.thinking.doing.TOTALSI am receptive and open-minded.I am careful.I analyze ideas.I am practical.I like to observe.I evaluate things.I like to be active.AEI can try things out for myself.I am an accepting person.I am a reserved person.I am a rational person.I am a responsible person.a chance to try out and practice.I feel personally involved in things.I take my time before acting.I like ideas and theories.I like to see results from my work.CE RO ACrelationships.observations.rational theories.I rely on my feelings.I rely on my observations.I rely on my ideas.I get involved.I am open to new experiences.I am an observing I am a logical person.I am an active person.I look at all sides of issues.I like to analyze things.I like to try things out.I am an intuitive person.I have strong feelings and reactions.I am quiet and reserved.I tend to reason things out.I am responsible about things.I like to think about ideas.I like to be doing things.I trust my hunches and feelings.I listen and watch carefully.I rely on logical thinking.I work hard to get things done.The learning style inventory describes the way you learn and how you deal with ideas and daily situations.Below are 12 statements with a choice of four endings.Rank the endings for each statement according to how well you think each one fits with the way you go about learning something(i.e.,recall some recent event were you had to learn something new).Then using the spaces provided,rank each response using a 4 for the ending that best describes how you learn,a 3 for the next best statement,a 2 for next to the least best,and a 1 being the least best of the choices.Please rank all the endings and DO NOT make any ties.After completing the choices,total up each column and put some sum on the TOTALS row.9.I learn best when:10.When I am learning:11.When I learn:1.When I learn:2.I learn best when:3.When I am learning:4.I learn by:Example:0.When I learn:4 I am happy 1 I am fast 2 I am logical 3 I am careful12.I learn best when:5.When I learn:6.When I am learning:7.I learn best by:8.When I learn:I like to deal with my feelings.I like to watch and listen.Exercise 1.1a:Your Orientati17路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1 Concept:Learning OrientationExperiential Learning CycleCEExperiencingFeelingROProcessingWatchingACGeneralizationThinkingAEApplyingDoingLesson 1 Concept:Learning Or18路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1 Concept:Kolbs Learning StylesDiverger:Imaginative AbilitySmall Group DiscussionBroad InterestsConverger:Practical ApplicationTechnical IssuesIndependent Assimilator:Theoretical Models Abstract Concepts Research Oriented Accommodator:Hands-On Adaptable Intuitive Problem SolversLesson 1 Concept:Kolbs Lear19路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1 Concept:Learning StyleExperiential Learning CycleCEExperiencingFeelingROProcessingWatchingACGeneralizationThinkingAEApplyingDoingAccommodatorDivergerAssimilatorConvergerLesson 1 Concept:Learning St20路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1 Concept:Other StylesReflective/Impulsive“Windshield Wiper”Holistic/SerialistDependent/Independent Regardless of the perspective Learning Styles Vary!Lesson 1 Concept:Other Style21路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1:Enabling Objective 1.3Knowledge:List the five common learner characteristics and some of their attributes.Lesson 1:Enabling Objective 22路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1 Concept:Learner CharacteristicsReservoir of ExperienceVolume and DiversityReadiness to LearnMotivation&WIIFMOrientation to LearningProblem-centeredSelf-ConceptRisk AssessmentDefense MechanismsAbility to LearnStyle and ProcessingYouthfulnessVS.WisdomLesson 1 Concept:Learner Cha23路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 1:ReviewReview Question 1:The objective within the learning process is?Review Question 2:List the four learning styles and an attribute of each?Review Question 3:List five learner characteristics.Lesson 1:ReviewReview Questi24路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:Trainers&Adult LearnersLesson 2:Trainers&Adult Le25路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:ObjectivesTerminal Objective:Identify and apply appropriate training styles for the training environment.Identify four instructional approachesDescribe three instructional stylesList the characteristics of learningDescribe the principles in learningIdentify the levels in learningLesson 2:ObjectivesTerminal26路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:Enabling Objective 2.1Knowledge:Identify the four instructional approaches and their characteristics.Lesson 2:Enabling Objective 27路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2 Concept:“The ApproachSocialization Mentoring BEHAVIORISTCOGNITIVISTHUMANISTSOCIAL LEARNINGProcess viewChange in behaviorInternal mental process Comprehensive personal self-fulfillmentInteraction and observation within a social settingLocus of controlStimuli in external environmentInternal cognitive structuringAffective&cognitive needsInteraction of person,behavior,&environmentPurpose of educationProduce behavioral change in desired direction Develop capacity and skills to learn betterBecome self-actualized,autonomousModel new roles&behaviorInstructors roleArranges environment toelicit desired response Structures content of learning activityFacilitates development of whole personModels&guides new roles&behaviorsManifestation for the traineeBehavioral objectives Competency-basedSkill development Cognitive development Learning&memory Learning how to learnAndragogy Self-directed learningSocial roles ASPECTINSTRUCTIONAL APPROACHLesson 2 Concept:“The Approa28路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:Enabling Objective 2.2Knowledge:Describe three instructional styles and their characteristics.Lesson 2:Enabling Objective 29路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2 Concept:Instructional StylesAuthoritarianDominates processOne-way information flowLimited participationDemocraticLearning is collaborativeTrainer&trainee promotes topicTwo-way information flowOpen participationLaissez-faireLittle directionDisorganizedTopic-at-hand Lesson 2 Concept:Instruction30路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:Enabling Objective 2.3Knowledge:List five characteristics of adult learning.Lesson 2:Enabling Objective 31路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2 Concept:P.E.M.A.S.PurposefulWIIFMExperienceKnow to UnknownTactile/Auditory/VisualMultifacetedProblem-centeredPsychomotorActiveDisplay behavior changeStylesPreference and orientationLesson 2 Concept:P.E.M.A.S.P32路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:Enabling Objective 2.4Knowledge:List the six principles of adult learning.Lesson 2:Enabling Objective 33路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2 Concept:R.E.E.P.I.R.ReadinessEstablish purposeExerciseRepetitionEffectPleasant rewardsPrimacyFirst impressionsIntensityEngagingRecencySequencingLesson 2 Concept:R.E.E.P.I.R34路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:Enabling Objective 2.5Knowledge:Identify the three domains of learning.Lesson 2:Enabling Objective 35路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2 Concept:C.A.P.CognitiveKnowledgeAffectiveAttitudes and beliefsPsychomotorPhysical/Motor skillsLesson 2 Concept:C.A.P.Cogni36路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 2:ReviewReview Question 1:List the three instructional styles and a characteristic of each?Review Question 2:What are the five characteristics of adult learning?Review Question 3:List the six principles in adult learning and an attribute of each.Lesson 2:ReviewReview Questio37路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3:Presentation SkillsLesson 3:Presentation Skills38路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3:ObjectivesTerminal Objective:Determine and apply presentation skills to ensure effective communications and successful training delivery.Develop and apply communications and presentation skillsDescribe the elements for a successful presentation Lesson 3:ObjectivesTerminal 39路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3:Enabling Objective 3.1Knowledge:Develop and apply communications and presentation skills.Skill:Develop and apply communications and presentation skills within the training environment.Lesson 3:Enabling Objective 40路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Exercise 3.1a:Why Bad Performance OccursList all the things you can think of that contribute to a poorly delivered presentation.Turn the list around create positive statements from the negative ones.You now have a list of some of the qualities a good presenter should have.Exercise 3.1a:Why Bad Perfor41路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:Presentation PreparationWHO is attending?HOW will I know they are learning?HOW do I get the message across?WHY should they learn this?WHERE am I doing this?WHEN am I doing this?WHAT do they need to learn?Lesson 3 Concept:Presentatio42路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:Preparation(contd)The basic planThe beginning to excite and introduceThe delivery to inform and instructThe end to confirm and leave a lasting impressionOrTell them what youre going to sayTell themTell them what you told themLesson 3 Concept:Preparation43路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:“The Beginning”I gniteN eedT itleR angeO bjectiveINTROLesson 3 Concept:“The Beginn44路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:“The Beginning”(contd)Self-introductionGreetIdentifyQualifyTopicTimeSurprisesQuestionsLesson 3 Concept:“The Beginn45路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:Presentation“The Delivery”We remember only:90%of what we say and do70%of what we say50%of what we see and hear30%of what we see20%of what we hear10%of what we readLesson 3 Concept:Presentatio46路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:“Delivery Attitude”(contd)Your attitudeFirst impressions matterPeople associate attitude and appearance with quality of workLesson 3 Concept:“Delivery A47路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:“Posture&Delivery”(contd)Your posture:Feet:Hip to shoulder widthWeight:Balanced,not rockingShoulders:Square to audienceArms:Use simple gestures in accordance with words(keeps attention and dissipates nervous energy)Movement:Move around the room with purposePocket:A hand in the pocket creates an informal style(But do not play with keys or coins)Lesson 3 Concept:“Posture&48路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:“The Delivery”(contd)Your eye contactWhereFocus on one individual at a timeHold until completed thought or phraseRandomize(3+seconds)Keep body language consistentBenefitsOne-on-one communication simulationReduce anxietyConfident appearancePaceLesson 3 Concept:“The Delive49路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:“Voice&Delivery”(contd)Your voiceC learL oudA ssertiveP auseLesson 3 Concept:“Voice&De50路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:“Humor&Delivery”(contd)HumorAppropriate for the topic and NEVER offensiveNo humor about names,nationalities,etc.Stop using humor if your audience is unresponsiveAvoid joke-book humor;originality is bestGet your timing rightBe spontaneous-take advantage of the momentLesson 3 Concept:“Humor&De51路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:The EndSummarize the key points the objectivesMake your final closing statement in such a way that your message is driven home.Lesson 3 Concept:The EndSumm52路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3:Enabling Objective 3.2Knowledge:Describe the elements for a successful presentation.Skill:Apply the elements for a successful presentation when delivering a training class.Lesson 3:Enabling Objective 53路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:Successful PresentationsYou understand the needs of your traineesYou know your subjectYou have planned your presentationYou have rehearsed properlyYou are confident in manner and styleYou have effective classroom management skillsLesson 3 Concept:Successful 54路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:Elements for SuccessTime management Practice Motivation Class climateLesson 3 Concept:Elements fo55路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:TimingStart on timeBe consistent with timingTrack content periodicallyDevelop contingency plan if the class is running early or behindBe flexible,but pragmaticLesson 3 Concept:TimingStart 56路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:Classroom ClimateFirst impressions countHave course clearly identifiedHave your name prominently displayedUse trainees namesRefer to trainees ideas and examplesMaintain eye contactThank them for attention and participationLesson 3 Concept:Classroom C57路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:MotivationBe positiveSet realistic goalsExample enthusiastic behaviorPractice makes“perfect”Lesson 3 Concept:MotivationB58路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:PracticePRACTICE,PRACTICE,PRACTICEDo not be too formalAnticipate problems and have solutionsRelaxLesson 3 Concept:PracticePRA59路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3 Concept:Making Training StickInterpersonal SkillsPatienceHumorSensitivityEnthusiasmAuditoryVisualKinesthetic Lesson 3 Concept:Making Trai60路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 3:ReviewReview Question 1:What are some of the basic considerations when preparing for a course?Review Question 2:Which presentation approach assures that the trainee will retain the most information from a learning experience?Review Question 3:The most important and essential aspect when preparing to present a course is to?Lesson 3:ReviewReview Questi61路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 4:Facilitation SkillsLesson 4:Facilitation Skills62路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 4:ObjectivesTerminal Objective:Develop facilitation skills to monitor trainees participation,obtain feedback,and improve performance in the classroom.List the common facilitation skills and their characteristicsDescribe the common facilitation situations Lesson 4:ObjectivesTerminal63路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 4:Enabling Objective 4.1Knowledge:List the four common facilitation skills and their characteristics.Lesson 4:Enabling Objective 64路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 4 Concept:Skill TypesAttendingObservingListeningQuestioningLesson 4 Concept:Skill Types65路漫漫其修远兮路漫漫其修远兮,吾将上下而求索吾将上下而求索Lesson 4 Concept:AttendingPresent