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3.1Business topic:Starting a business3.2 Business skills:Leaving and taking messagesModule 31.3.1Business topic:Starting a 3.1 Business topic:Starting a businessVocabulary:Types of businessVocabulary:Types of businessSpeaking:a mini presenntationSpeaking:a mini presenntationReadingReading:We wanna hold your hand:We wanna hold your handPlanning a seminar and discussing a schedulePlanning a seminar and discussing a scheduleListeningListening:advice on franchises:advice on franchises2.3.1 Business topic:Starting aHow to start a business?sole trader 独立法人，独立独立法人，独立经销partnership 合伙合伙经营franchise 连锁店，特店，特许经销权，特，特许经营Vocabulary:Types of business3.How to start a business?VocabuCan you introduce sth about them?Sole trader 独立法人，独立独立法人，独立经销店店you are self-employed and set up the business on your own.独立独立经销店店Partnership 合伙合伙经营you are self-employed and start the business with another person.You are both equally liable.合伙合伙经营店店Franchise 加盟加盟连锁店，特店，特许经营you buy a license to trade under the name of the franchisor and you benefit from the franchisors expertise.Franchisor 特特许经营商，授予特商，授予特许的的经营者者Vocabulary:Types of business4.Can you introduce sth about thAdvantages and disadvantagesMatch the following to the three typesYou take all the profit You share the pressure The business model is given to you so there is less trick.You might disagree on strategyPart of your profits goes to the franchiser.If you go bankrupt,You lose everything5.Advantages and disadvantagesMaAdvantage Disadvantage Sole traderpartnershipFranchiseYou take all the profit 利益独享利益独享You share the pressure 有人分担有人分担压力力The business model is given to you so there is less trick.If you go bankrupt,You lose everythingYou might disagree on strategyPart of your profits goes to the franchiser.6.Advantage Disadvantage Sole Setting up your own businessStart-up capitalBusiness sense经营意意识Entrepreneurial spirit企企业家精神家精神Start the business on your ownIndependent peopleEnjoy all he profitHigh riskIt suit forIndependent peoplePlenty of business experienceWho dont like to follow rules7.Setting up your own businessSt ReadingSetting up your own business Becoming a franchiseegood if you have plenty of business experienceGoodifyoudonthavemuchbusinessexperiencevery high-riskLessriskythanbeingasoletradermany new businesses fail(nine out of ten)Only0.9%offranchisesfail.suits people who dont like to follow rulesYouhavebusinessrelationshipwithsomeoneelse.for very independent peopleDoesntsuitpeoplewhodontliketofollowothersystem/people.has the potential to become a franchise Offersomeindependenceandyoudontworkforsbelse.8.ReadingSetting up your Questions and answersGroup workWrite five questions about the text for each otherSwap the questions and answer them?What are you granted in a frachise?A license9.Questions and answersGroup worIntroduce more about franchisingConceptWhat kind of people does it suit?Business sense,entrepreneurial spirit(basic)Someone lack of experienceDoesnt suit?The most entrepreneurialWho dont want to follow the system(a club with rules10.Introduce more about franchisiAdvantagesLess risk and more support of other people(running a business with help)Franchisees can charge their own pricesWork for your ownDisadvantageFranchisors are strict on the menu content11.Advantages11.Language pointsWe wanna hold your hand我们要拉紧你的手我们愿与你携手创业Business sense 经营意识Entrepreneurial spirit企业家精神，进取精神，开拓精神voila 那就是，瞧，可不是那就是，瞧，可不是A very clever move 一个明智之一个明智之举12.Language pointsWe wanna hold yRun the show 主持演出主持演出自己开店，大展身手自己开店，大展身手Short-lived 短短暂的的翻翻译：如果想自己开店但是却又缺乏如果想自己开店但是却又缺乏经验，同，同时又不想在又不想在这个充个充满风险的的昙花一花一现的的独立法人世界中立足，那么开家独立法人世界中立足，那么开家连锁店店可能是一个明智之可能是一个明智之举13.Run the show 13.Franchise特特许经营Trademark 商商标Trade name 商号商号Entire package 代指一代指一揽子的子的经营理念理念Franchisor授予特许经营者Franchisee加盟特许经营者licenseFranchise fee14.Franchise特许经营FranchisorFranchigranting of a license 同意同意发给许可可证charge ones own prices 自行定价自行定价收收费Follow the system 循循规蹈矩蹈矩15.granting of a license 同意发给许可证franchisee n.(公司的分店、零售店公司的分店、零售店或或联号商店的）特号商店的）特许经营者，加盟者者，加盟者trademark n.商商标ludicrous adj.ludkrs荒荒谬的，的，可笑的可笑的menu content 菜菜单的内容的内容solicitor n.律律师 16.franchisee n.(公司的分店、零售店或联号商店的branch out使使分支出来，拓展分支出来，拓展业务launch vt.开开办（新企（新企业）invest vt.投投资venture n.投机活投机活动；商；商业冒冒险；（；（为盈盈利而投利而投资其中的）其中的）风险公司公司Stretch entrepreneurial wings让企企业家大展身手家大展身手17.branch out使分支出来，拓展业务17.Advice on franchisesWhat advice does the trainer give?You must be someone who likes to follow rules and have support from othersChoose a strong brand and something you are interested inYou need start-up capital18.Advice on franchisesWhat adviSecond listening Listen and write the missing expressions19.Second listening Listen and wr1.In general _ _ _ you are thinking of.2._,_ _ make sure that the bands are strong.3._ _,making and selling pizzas might be profitable but4.I _ _ you need to like hard work.5._,_ the money.You 2.Listen again to the talk.Write in the missing expressions20.1.In general _ _ _SpeakingA mini-presentationA:What is important when?Setting up your own business a good idea knowing your customersB:What is important when?Your business is a partnership relationship with the other person shared responsibilityback21.SpeakingA mini-presentationA:A mini presentationSpeaking:part two3个个话题中中选一个做一个做1分分钟陈述，可以述，可以准准备1分分钟，然后，然后对方就此方就此话题提提问1-2个个回答必回答必须包括包括问题中提及的两点，中提及的两点，并且加上自己的并且加上自己的观点点用用连接接词过渡渡However,although,besides,because,22.A mini presentationSpeaking:pUseful expressionsStarting your presentationWhen,I think that it is important toId like to talk aboutfirst of all,The first thing whenis toThere are a number of points to consider when23.Useful expressionsStarting youMentioning and sequencing the pointsFirst of all,there is For exampleSecondly,Id sayThe second point to remember is Something else isThe final point isI also thinkAnd,finallySo,lastly24.Mentioning and sequencing the Adding informationIt is also important to sayIn addition to thatYou also need to consider that25.Adding information25.Listening 2 Planning a seminar 1.Listen to a message on a voicemail about a seminar.Complete the information on this message pad.Business Circle Conferencing Name:Mr.Ray(1)_ Name of event:(2)_ He cant come to the buffet on(3)_ because his train doesnt arrive until after(4)_.Please send the schedule to his email which is(5)_.NauntonLaunching your business onlineSunday evening9:26.Listening 2 Planning 2.Vanessa and Kirsten are in charge of organizing the seminar at Business Circle Conferencing.Vanessa calls Kirsten to confirm the final arrangements.Add the missing information to Vanessas notes.NotesLaunching your business online 3 pm:Security(1)_.4.30pm:people with buffet arrive to(2)_.(3)_:I arrive.Number of delegates:(4)_.Registration and buffet ends at about(5)_.are opening the room at 3set up4 pmtwelveseven27.2.Vanessa and Kirsten Speaking：Discussing a schedule You and your partner are in charge of a training event.Here is the schedule to email out to all participants.New and business:a Seminar for Young Entrepreneurs Monday 15th February 9.00-9.30 Registration and coffee 9.30-11.00 Introduction and talk:A good idea does notnecessarily make money.Speaker:Fiona Brewster 11.30-1.00 Workshop and mini-presentations by each participant 1.00-2.00 Lunch 2.00-3.00 Talk:Online businesses the myth and the truthSpeaker:Laszlo Reiner.3.305.00 Workshop:Title to be confirmed.28.Speaking：Discussing a scheduleHowever,before you confirm these details,read some correspondence and make any changes and notes on the schedule.Finally,meet with your partner to discuss and confirm the final version.From:r.thornethorneconsultants.bizSubject:workshopThank you for inviting me to run a workshopon the 15th.I am delighted to confirm that Iwill be able to attend.I would like to suggestthe title:You might want it but does yourcustomer?It will be about targeting thecustomer and improving service.Does thatsound OK?Im currently available eithermorning or afternoon.Please confirm asap.RegardsRTTELEPHONE MESSAGE Fiona Brewster called.She has aproblem with speaking on the 15th.Shes going to be late so asked tospeak later in the day.Can you changeher session?Maybe to later in themorning or the afternoon?Student ASecurity just said theyprobably wont be openingthe building until 9.15 on the15th.Its a problem withstaffing!29.However,before you confirm thTELEPHONE MESSAGE Laszio Reiner called to confirm histalk.His flight lands at 8.30 onSunday evening.Will you be meetinghim?By the way,he seems to thinkhes speaking for two hours not one.He also said it isnt reallly a talk more of a discussion and workshop.Can you let him know?Subject:another change!HiI rang earlier and left a messagesaying Id be late and couldnt dothe morning session.Actually Ican now but it will have to be midmorning.Then I definitely have toleave after lunch.Sorry to changethings around like this.FionaThe company doing the buffeton Monday have made a mistake.They cant guarantee 1 pm.Doyou mind if its 1.15?Student B30.TELEPHONE MESSAGE Laszio ReineBusiness skillsCaller Leaving messagesReceiverTaking notes and messages31.Business skillsCaller 31.Leaving messagesHow to leave messages?The content of a messageExpressions32.Leaving messagesHow to leave mThe content of a messageFrom:who you areTo:who the message is for?Reason for callingSpell any difficult wordsRequest a return call leave your contact detailsWhen you will be available33.The content of a messageFrom:Useful expressionsFor:Hello,this is a message forHello,From:It is My name isThis is34.Useful expressionsFor:34.Reason The reason I am calling is thatIt is with regard to.Spell difficult wordsSo that is M-a-r-i-aIt is R for Ralph35.Reason 35.Request a return callCould you call me back?Id be very grateful if youd return my callLeave you contact detailsCall me on7721Call me on my mobile.It is You can email me at36.Request a return call36.AvailableYou can get me any time between3 and 5.Ill be in the office tomorrow.You can call me any time.37.Available37.2.Look at stages 1-7 for leaving messages.Listen to each of the messages again and tick the stages each caller follows.38.2.Look at stages 1-7 for leavAnswers39.Answers39.其他常用的电话留言句型：（1）Just a minute.Ill get a pen.请等一下，我拿支笔。（2）Ill let him know,Mr.Brown.（3）No.I really need to talk to him personally.（4）would you like to leave a message on his voicemail,then?（5）Hold on and Ill transfer you.稍候，我会帮您转接过去。（6）Im not available to take your call,but please leave your name,number and a brief message.（7）Please call me at 556-3243 when you get back.40.其他常用的电话留言句型：40.Practice Make up your own message Your name is Maria.You telephone Vanissa at Business Circle Conferencing.Request details of the next course on telephone skills and ask them to be sent by email(give your email address).Confirm that you will want to send five members of your staff on this course and find out what discounts can be given on group bookings.41.Practice Make up your own messAnswers Hello,Vanessa.This is Maria.It is with regard to the next telephone skills course.I want more details of it.I am sending five people of my staff on this course.So I want to know what discounts can you give on group bookings.Please send me about the details as soon as possible.You can email it to me at mr at sina dot com.Thanks.Bye.42.Answers Hello,Vanessa.This i电话留言留言 在日常商务活动中，打电话时对方不在是经常地事情。如果对方不在，需要请人帮忙留言或者录音留言，一定要简短，切忌长篇大论的留言。*电话留言的格式留言的格式 英语电话留言（Telephone Message）包括五部分：（1）发话者（From）；（2）收话者（To）；（3）日期（Date）；（4）时间（Time）；（5）留言内容（Message）。有时，最后可以出现记录人签名。*电话留言的特点留言的特点 电话留言条最根本的特点就是内容必须言简意赅，切忌冗长。即写电话留言条时，行文要简明扼要，通俗易懂，将发话者的意思清楚明白地表达出来。43.电话留言 在日常商务活动中，打电话时对方不在是经常地事Writing:Taking notes and messages0.Hello.This is Michael James speaking and this is a message for Lelia.Michael James called for Lelia.(4 words)1.Id be grateful if you could return this call on my home number.Call him back _ _ _ _.(4 words)2.I am calling to inform you that the next meeting is on he 23rd.Please note _ _ _ _ _ _ _ _.(8 words)3.Would you mind checking and letting me know the final dates?Please confirm _ _ _.(3 words)4.I just wanted to say that Im sorry for any confusion.He apologized _ _ _.(3 words)1.Read what people say in 1-9 and write messages.Usewords from the spoken message.on his home numberthat the next meeting is on the 23rdthe final datesfor any confusion44.Writing:Taking notes and mess5.The client is asking if it would be possible to put the meeting back.He called about postponing _ _.(2 words)6.If you have any further questions,dont hesitate to call me.Feel free _ _ him.(2 words)7.I was hoping we could bring the interviews forward.Is that possible for you?Are you able to _ _ _ _?(4 words)8.Can you let me know if you are available to join us later?Let her know if you can _ _ _.(3 words)9Iam telephoning with regard to order number 01-X33.I am not happy about it,Iam afraid.Shes complaining about _ _ _.(3 words)the meetingto callbring the interviews forwardjoin us/them laterorder number 01-X3345.5.The client is asking if it 2.Listen to the five calls from exercise 1 on page 30 again.Take notes and write brief and clear messages.123451.Please email Ralph detail of nextmonths seminars at r.hensherhenckel.de.2.Maria Monblot wants to attend nextmonths business breakfast meeting notthis months.3.Please call Jochen Anderson about theschedule for the 25th between two andfive oclock.He wants to change the timeand length of his workshop.4.Please call Jochen Anderson on behalf ofVanessa about the schedule on the 25th.5.Bryan in security confirmed the openingarrangements for Sunday.Call him on07786 678 8890 if there is anything else.46.2.Listen to the fi3.Vanessa receives a call from Jochen Anderson.Listenand take notes on any important:Checking and clarifying details?_ _.Confirming actions?_ _.Requesting further information?_ _.Listen again.What phrases does Vanessa use for:*Dates _*Times*Numbers _The event is on the 25th.The schedule says Jochen is speaking at 9.30pm but hes supposed to speak at 11am.Hed actually prefer to speak at 2pm.His mobile is 0778 890 8895.So thats/I see./let me read that back to you.Let me check.Ill have to checkthen call you back./Ill call back in an hour.Could you give me your?47.3.Vanessa receives a call fro4.Work in pairs.Student A:Your name is Andrzej Welanetz.You telephone Kristen at Business Circle Conferencing.Request details of the next course on telephone skills and ask them to be sent by email(give your email address).Confirm that you will want to send five members of your staff on this course and find out what discounts can be given on group bookings.Student B:You work for Business Circle Conferencing.Someone calls to speaks to your colleague Kristen but she has taken the day off today.Take a message using the form below.48.4.Work in pairs.Student A:To:_Caller:_Message:_KristenAndrzej WelanetzPlease email detailsof the next telephone skillscourse to(email address).Hes sending five people so also include details ofdiscounts on group bookings.49.To:_Kriste Your name is Sergiusz Parteka.You telephone Vanessa at Business Circle Conferencing.Postpone your booking for the seminar on online businesses next Tuesday(the 13th)and apologize for the cancellation.Request details on the dates for the next similar seminars after the 13th and find out if the money for the seminar is refunded.5.Now make another similar call.Student A:Student B:You work for Business Circle Conferencing.Someone calls to speak to your colleague Vanessa bus she is in a meeting.Take a message using the form above.50.Your name is SergiuszTo:VanessaCaller:Sergiusz PartekaMessage:Hes sorry buthes postponing his bookingfor the seminar on the13th.Please send dates for the next seminar andexplain if the course feecan be refunded.51.To:Vanessa51.Review Starting a businessTypes of businessAdvice on franchisesPlanning a seminar Discussing a scheduleLeaving and taking messages52.Review Starting a business52.wordlistFranchiseBranch outEntrepreneurTrade marksent53.wordlistFranchise53.ExpressionsCall me on?Can I help you?Can I take a message?Could I ask who is calling?Could you call me back?Could you give me your mobile number?Hello,this is a message forI would be grateful if you would return my call?54.ExpressionsCall me on?Could yIt is p for parisLet me read that back to youSorry,let me check.You can email me at r dotYou can get me any time between55.It is p for parisYou can email
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