酒店管理MOD检核--酒店MOD值班检核——集团连锁酒店管理公司课件

酒店酒店管理管理MODMOD检核检核 酒店酒店MODMOD值班检核值班检核集团集团连锁酒店管理连锁酒店管理公司公司 2024/5/251叶予舜酒店管理MOD检核 酒店MOD值班检核集团连锁酒店管理22024/5/25酒店酒店MODMOD值班检核值班检核酒店酒店管理管理MODMOD检核检核叶予舜22023/8/3酒店MOD值班检核酒店管理MOD检核叶予舜酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜3检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksVIP arrivalVIP arrival贵宾到店贵宾到店Review VIP arrivalReview VIP arrival回顾贵宾到店回顾贵宾到店YesYesNoNo Room stuationRoom stuation房间状态房间状态Greeting of VIP by executive on dutyGreeting of VIP by executive on duty问候贵宾问候贵宾YesYesNoNo Meetings&EventsMeetings&Events宴会和会议宴会和会议Event board corresponding with daily event list&Lobby screen Event board corresponding with daily event list&Lobby screen message appropriatemessage appropriate每日宴会会议的告示板是否正确每日宴会会议的告示板是否正确,大堂显示屏信息是否正确大堂显示屏信息是否正确YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜3检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜4检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksFloor CheckingFloor Checking楼层检查楼层检查Inspect guest floor and check defects&safety hazards.Inspect guest floor and check defects&safety hazards.检查楼层的不足和安全设施检查楼层的不足和安全设施YesYesNoNo Floor number:Floor number:Is there any corridors light out of orderIs there any corridors light out of order走道等是否有损坏走道等是否有损坏YesYesNoNo Floor number:Floor number:Exit staircases are clear&free of obstaclesExit staircases are clear&free of obstacles楼梯是否清洁楼梯是否清洁,无堵塞物无堵塞物YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜4检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜5检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksFloor number:Floor number:Floor pantry area are clean&tidyFloor pantry area are clean&tidy楼层准备见是否整洁楼层准备见是否整洁YesYesNoNo Floor number:Floor number:Ash urns near elevators are clean,no cigarette burning in the Ash urns near elevators are clean,no cigarette burning in the garbage urngarbage urn电梯间区域的烟灰缸是否安静电梯间区域的烟灰缸是否安静,无烟头燃烧无烟头燃烧YesYesNoNo Floor number:Floor number:Fire exit doors are closedFire exit doors are closed防火门是否保持关闭防火门是否保持关闭YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜5检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜6检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksFloor number:Floor number:Fire hose cabinets in good conditionFire hose cabinets in good condition消防栓柜正常消防栓柜正常YesYesNoNo Floor number:Floor number:Fire extinguishers are available¤t expire date notedFire extinguishers are available¤t expire date noted灭火器是否到位灭火器是否到位,保质期明确保质期明确YesYesNoNo Floor number:Floor number:Any guest doors left ajar:room numberAny guest doors left ajar:room number是否有客房门未完全关闭是否有客房门未完全关闭,如有如有,房号是房号是:YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜6检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜7检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksPublic areaPublic area公共区域公共区域Lobby&shop marble floors are polishedLobby&shop marble floors are polished大堂和商店地面光洁大堂和商店地面光洁YesYesNoNo Public areaPublic area公共区域公共区域Lobby glass paneling&lift mirrors are cleanLobby glass paneling&lift mirrors are clean商店和电梯内镜面干净商店和电梯内镜面干净YesYesNoNo Public areaPublic area公共区域公共区域Public telephone area clean&refreshedPublic telephone area clean&refreshed公用电话整洁公用电话整洁YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜7检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜8检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksPublic areaPublic area公共区域公共区域Lobby carpet&ashtrays urn are cleanLobby carpet&ashtrays urn are clean大堂地毯和烟灰缸干净大堂地毯和烟灰缸干净YesYesNoNo Public areaPublic area公共区域公共区域Main entrance are cleanMain entrance are clean酒店入口干净酒店入口干净YesYesNoNo Public areaPublic area公共区域公共区域Associates at desk are clean&tidy Associates at desk are clean&tidy 员工仪表干净、整洁。员工仪表干净、整洁。YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜8检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜9检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksPublic areaPublic area公共区域公共区域Front office recption desk/cashier desk are clean&tidy Front office recption desk/cashier desk are clean&tidy 前台区域整洁前台区域整洁YesYesNoNo Public areaPublic area公共区域公共区域Lobby ceiling&surrounding light are in working conditionLobby ceiling&surrounding light are in working condition大堂天花灯工作正常大堂天花灯工作正常YesYesNoNo Executive Floor Executive Floor Lounge Lounge 行政楼层行政楼层Reception mannerReception mannerYesYesNoNo 酒店MOD值班检核2023/8/3叶予舜9检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜10检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksExecutive Floor Executive Floor Lounge Lounge 行政楼层行政楼层TV in lounge&music operation,Magazines&Newspapers are well TV in lounge&music operation,Magazines&Newspapers are well organizedorganized电视和背景音乐正常播放电视和背景音乐正常播放,报纸和杂志摆放整齐报纸和杂志摆放整齐YesYesNoNo Executive Floor Executive Floor Lounge Lounge 行政楼层行政楼层Air conditioning&lighting functioning,Air conditioning&lighting functioning,空调和灯工作正常空调和灯工作正常YesYesNoNo Executive Floor Executive Floor Lounge Lounge 行政楼层行政楼层Staff grooming&with name tags,Staff grooming&with name tags,员工着装规范员工着装规范,佩带名牌佩带名牌YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜10检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜11检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksExecutive Floor Executive Floor Lounge Lounge 行政楼层行政楼层Magazines&Newspapers are well organized Magazines&Newspapers are well organized 报纸和杂志摆放整齐报纸和杂志摆放整齐YesYesNoNo Executive Floor Executive Floor Lounge Lounge 行政楼层行政楼层Air conditioning&lighting functioning Air conditioning&lighting functioning 空调和灯工作正常空调和灯工作正常YesYesNoNo Executive Floor Executive Floor Lounge Lounge 行政楼层行政楼层XX/F kitchen is clean,associates on duty,room service XX/F kitchen is clean,associates on duty,room service attentive attentive XXXX楼厨房很干净，员工在岗值班，送餐部很细心。楼厨房很干净，员工在岗值班，送餐部很细心。YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜11检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜12检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksExecutive Floor Executive Floor Lounge Lounge 行政楼层行政楼层Restaurant carpet,seats,buffet is clean and neatly set up Restaurant carpet,seats,buffet is clean and neatly set up 餐厅地毯、座椅、自助餐台干净，摆放整齐。餐厅地毯、座椅、自助餐台干净，摆放整齐。YesYesNoNo Executive Floor Executive Floor Lounge Lounge 行政楼层行政楼层All Associates are on duty with proper grooming&with name All Associates are on duty with proper grooming&with name tagstags员工着装规范员工着装规范,佩带名牌佩带名牌YesYesNoNo Heart of houseHeart of house后线区域后线区域Cleanliness of floor,wall&corridors on 5F&Evacuation Cleanliness of floor,wall&corridors on 5F&Evacuation staircasesstaircases5 5楼地面楼地面,墙，走道和疏散楼梯整洁墙，走道和疏散楼梯整洁YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜12检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜13检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksHeart of houseHeart of house后线区域后线区域General store&F&B store lockGeneral store&F&B store lock总仓和食品仓关闭并上锁总仓和食品仓关闭并上锁YesYesNoNo Heart of houseHeart of house后线区域后线区域Banquet&Canteen kitchens clean&tidyBanquet&Canteen kitchens clean&tidy宴会厨房、餐厅厨房干净、整洁宴会厨房、餐厅厨房干净、整洁YesYesNoNo Heart of houseHeart of house后线区域后线区域All meeting rooms are locked if no function.All meeting rooms are locked if no function.无活动时，会议室要上锁。无活动时，会议室要上锁。YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜13检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜14检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksHeart of houseHeart of house后线区域后线区域Operator room is tidy&clean,all music CDs in good order+TV Operator room is tidy&clean,all music CDs in good order+TV channels run smoothlychannels run smoothly总机房整洁总机房整洁,背景音乐播放正常背景音乐播放正常,电视频道正常电视频道正常YesYesNoNo B 1B 1All areas are clean,offices/stores locked(if not used),all All areas are clean,offices/stores locked(if not used),all in good work condition in good work condition 所有区域均保持洁净，办公室所有区域均保持洁净，办公室/仓库上锁（不使用时），保持秩序井然。仓库上锁（不使用时），保持秩序井然。YesYesNoNo B 2B 2（如有如有机房）机房）All areas are clean,offices/stores locked(if not used),all All areas are clean,offices/stores locked(if not used),all in good work condition in good work condition 所有区域均保持洁净，办公室所有区域均保持洁净，办公室/仓库上锁（不使用时），保持秩序井然。仓库上锁（不使用时），保持秩序井然。YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜14检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜15检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksAssociate LockerAssociate Locker员工宿舍员工宿舍Facilities are in good conditionFacilities are in good condition内部设施完好内部设施完好YesYesNoNo Air-conditioning&lighting are in good Air-conditioning&lighting are in good conditioncondition空调和灯工作正常空调和灯工作正常YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜15检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜16检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksSecurity operation Security operation&car park&car park 安全和停车安全和停车Associates are inspected in&outAssociates are inspected in&out员工进出是否有人检查员工进出是否有人检查YesYesNoNo Security operation Security operation&car park&car park 安全和停车安全和停车car park is clean&orderly car park is clean&orderly 地下停车场整洁有序地下停车场整洁有序YesYesNoNo Security operation Security operation&car park&car park 安全和停车安全和停车Check boiler room Check boiler room 检查锅炉房检查锅炉房YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜16检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜17检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksSecurity operation&Security operation&car park car park 安全和停车安全和停车Check chiller room Check chiller room 检查冷冻站检查冷冻站YesYesNoNo Security operation&Security operation&car park car park 安全和停车安全和停车Check control room,Check control room,检查监控室检查监控室YesYesNoNo Security operation&Security operation&car park car park 安全和停车安全和停车Check Engineering workshop is tidyCheck Engineering workshop is tidy工程部车间是否整洁工程部车间是否整洁YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜17检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜18检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksSecurity operation Security operation&car park&car park 安全和停车安全和停车All public toilet are clean,All public toilet are clean,公厕整洁公厕整洁YesYesNoNo Security operation Security operation&car park&car park 安全和停车安全和停车Laundry room tidy,Laundry room tidy,洗衣房整洁洗衣房整洁YesYesNoNo Security operation Security operation&car park&car park 安全和停车安全和停车All security guards on duty,All security guards on duty,保安员均在岗保安员均在岗YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜18检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜19检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksHotel PerimeterHotel Perimeter酒店外围酒店外围Check signages on West,South,Roof Top Check signages on West,South,Roof Top and above Hotel Entranceand above Hotel Entrance酒店东门和南门的标牌，楼顶标志以及酒店门口酒店东门和南门的标牌，楼顶标志以及酒店门口上方标志上方标志YesYesNoNo Hotel surrounding landscapeHotel surrounding landscape酒店周围绿化酒店周围绿化YesYesNoNo Check perimeter lightingCheck perimeter lighting酒店周围照明正常酒店周围照明正常YesYesNoNo Check ground car parking are tidyCheck ground car parking are tidy地面停车场整洁地面停车场整洁YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜19检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜20检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksGuest rooms 1Guest rooms 1房号房号Functionality(lights,TV,message light,Functionality(lights,TV,message light,DND sign,telephone,A/C,etc.)DND sign,telephone,A/C,etc.)功能性（灯，电视，语音信箱灯，功能性（灯，电视，语音信箱灯，请勿打扰标请勿打扰标识，电话，空调，等）识，电话，空调，等）YesYes NoNo Construction issues(wall paper,wood,Construction issues(wall paper,wood,doors/frames,tiles,ceiling,etc.)doors/frames,tiles,ceiling,etc.)工程问题（壁纸，木料，门工程问题（壁纸，木料，门/门框，瓷砖，天花门框，瓷砖，天花板，等）板，等）YesYes NoNo Amenities(bathroom,towels,Directory,Amenities(bathroom,towels,Directory,pencil/paper,slippers,hangers,etc.)pencil/paper,slippers,hangers,etc.)设施（浴室，毛巾，指南，铅笔设施（浴室，毛巾，指南，铅笔/纸，拖鞋，挂纸，拖鞋，挂钩，等）钩，等）YesYes NoNo Cleanliness(bathroom,carpet,furniture,Cleanliness(bathroom,carpet,furniture,dusting,etc.)dusting,etc.)清洁（浴室，地毯，家具，打扫，等）清洁（浴室，地毯，家具，打扫，等）YesYes NoNo 酒店MOD值班检核2023/8/3叶予舜20检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜21检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksGuest rooms 2Guest rooms 2房号房号Functionality(lights,TV,message light,Functionality(lights,TV,message light,DND sign,telephone,A/C,etc.)DND sign,telephone,A/C,etc.)功能性（灯，电视，语音信箱灯，功能性（灯，电视，语音信箱灯，请勿打扰标请勿打扰标识，电话，空调，等）识，电话，空调，等）YesYesNoNo Construction issues(wall paper,wood,Construction issues(wall paper,wood,doors/frames,tiles,ceiling,etc.)doors/frames,tiles,ceiling,etc.)工程问题（壁纸，木料，门工程问题（壁纸，木料，门/门框，瓷砖，天花门框，瓷砖，天花板，等）板，等）YesYesNoNo Amenities(bathroom,towels,Directory,Amenities(bathroom,towels,Directory,pencil/paper,slippers,hangers,etc.)pencil/paper,slippers,hangers,etc.)设施（浴室，毛巾，指南，铅笔设施（浴室，毛巾，指南，铅笔/纸，拖鞋，挂纸，拖鞋，挂钩，等）钩，等）YesYesNoNo Cleanliness(bathroom,carpet,furniture,Cleanliness(bathroom,carpet,furniture,dusting,etc.)dusting,etc.)清洁（浴室，地毯，家具，打扫，等）清洁（浴室，地毯，家具，打扫，等）YesYesNoNo 酒店MOD值班检核2023/8/3叶予舜21检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜22检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksGuest rooms 3Guest rooms 3房号房号Functionality(lights,TV,message light,Functionality(lights,TV,message light,DND sign,telephone,A/C,etc.)DND sign,telephone,A/C,etc.)功能性（灯，电视，语音信箱灯，功能性（灯，电视，语音信箱灯，请勿打扰标请勿打扰标识，电话，空调，等）识，电话，空调，等）YesYesNoNoConstruction issues(wall paper,wood,Construction issues(wall paper,wood,doors/frames,tiles,ceiling,etc.)doors/frames,tiles,ceiling,etc.)工程问题（壁纸，木料，门工程问题（壁纸，木料，门/门框，瓷砖，天花门框，瓷砖，天花板，等）板，等）YesYesNoNoAmenities(bathroom,towels,Directory,Amenities(bathroom,towels,Directory,pencil/paper,slippers,hangers,etc.)pencil/paper,slippers,hangers,etc.)设施（浴室，毛巾，指南，铅笔设施（浴室，毛巾，指南，铅笔/纸，拖鞋，挂纸，拖鞋，挂钩，等）钩，等）YesYesNoNoCleanliness(bathroom,carpet,furniture,Cleanliness(bathroom,carpet,furniture,dusting,etc.)dusting,etc.)清洁（浴室，地毯，家具，打扫，等）清洁（浴室，地毯，家具，打扫，等）YesYesNoNo酒店MOD值班检核2023/8/3叶予舜22检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜23检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksOthers Others 其他其他General Comments/Observations,General Comments/Observations,总体评价总体评价/总体观察总体观察Assiciates Issues/Concerns,Assiciates Issues/Concerns,员工遇到的问题员工遇到的问题/员工关心的问题员工关心的问题酒店MOD值班检核2023/8/3叶予舜23检查区域 酒店酒店MODMOD值班检核值班检核2024/5/25叶予舜24检查区域检查区域 AreaArea检查要点检查要点 Points to be checkedPoints to be checked备注备注 RemarksRemarksOthers Others 其他其他Safety&Security Issues/Concerns,Safety&Security Issues/Concerns,安全问题安全问题/安全顾虑安全顾虑Guest Issues/Concerns,Guest Issues/Concerns,客人遇到的问题客人遇到的问题/客人关心的问题客人关心的问题F/B:Quality of Food&Service,F/B:Quality of Food&Service,餐饮：食品和服务的质量餐饮：食品和服务的质量酒店MOD值班检核2023/8/3叶予舜24检查区域