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W W W.W A T S O N W Y A T T.C O MAsia Pacific Meeting 2002How to Install a Change Mechanism into OrganizationKeizo Tannawa,WW TokyoMarch 14,2002 in ShanghaiAgendalWhy“change”is so critical?l“Change”MechanismOrganization model driverCorporate governance structureCentralize-Decentralize management Competency management cycleInternal HR Market CreationlImplication of change management for Chinese companies2Why“change”?lWhat is same,and different in terms of cause of crash?ENRONJapanese companies3lThe differenceManagement styleValue proposition of the organizationMarket pressurelThe sameTrap of success(to be too successful to change=arrogance)Not enough level of disclosureHRM system failure4Trap of successCSCSPerformance Performance IndexIndexInnovationInnovationBreak pointBreak pointIndifferent Indifferent zonezoneQuality ZoneQuality ZoneImpact ZoneImpact Zone5Change mechanismlOrganization model driverlGovernance structurelCentralize-Decentralize managementlCompetency management cyclelInternal HR Market creation6Current Winning OrganizationSelf-directed TeamSelf-directed Team(Soccer team)(Soccer team)System BuilderSystem BuilderSelf-Organizing Self-Organizing AmoebaAmoebaTop-downTop-down(Pyramid structure)(Pyramid structure)Core ModelCore ModelManagementPeopleDriver(90%)Specialized(90%)SpecializedEntrepreneurial Entrepreneurial ManagerManagerSystem Up-graderSystem Up-grader(90%)Autonomous(90%)AutonomousProfessionalProfessionalEntrepreneurialEntrepreneurialProfessionalProfessionalEfficiencyEfficiency/Cost Control/Cost ControlInnovationInnovation/Creation/CreationExamplesExamples McDonaldMcDonald SV VenturesSV Ventures7Strongest Organization ModelExpanded GE Model.Management TeamTeamBiz LeaderBiz LeaderTraineeTraineeProfessionalProfessionalProPro8Governance as a change devicelClear responsibility share among“CEO”,“COO”and“CFO”,then make“management cycle”at worklReal issue lies on“CFO”function(Verification process)in management cycleDisclosure procedure?Nomination of reliable CFO?9Direction Setting(CEO)Execution(COO)Financial VerificationFinancial Verification(CFO)CFO)JudgmentJudgment(Board)Board)Governance structure modelGovernance means“Management Cycle”Governance means“Management Cycle”Hypothesis ExpansionHypothesis Expansion(Advisory)Advisory)10Corporate value/brandCorporate value/brandHuman capital(competency platform)Human capital(competency platform)Financial(verification)Financial(verification)Technology&KMTechnology&KMOperational(SCM,CRM)Operational(SCM,CRM)Biz.ABiz.AB BC CD DCompetitivenessCompetitivenessBreak PointBreak PointLineLineGroup/corporateGroup/corporateplatformplatformWinning Business ModelWinning Business ModelBusiness portfolioBusiness portfolioRedesign core platformCoverageCoverageCompetiCompeti-tiveness-tiveness11YearYearDegreeDegreeofofDecentralizationDecentralizationDecentralizeDecentralizeCentralizeCentralizeSelf-directed Human resource developmentSelf-directed Human resource developmentEnvironmentalEnvironmentalChangeChangeCentralize-Decentralize ManagementCentralizeCentralizeCentralizeCentralizeDecentralizeDecentralizeDecentralizeDecentralize12SSCPlatformBuz.ABuz.ABuz.BBuz.BBuz.ZBuz.Z.CorporateCorporate(Holding CompanyHolding Company)Multi-layer GovernanceBuz.CBuz.C13Redesign Organization StructurelAdapt“Winning organization model”lStarting point is set hypothesis of“Integration-Decentralization”statusSource of competitiveness should be translated into“Core platform”lDesign“Corporate platform”lDesign“Governance structure”14Competency FunctionAction/ResultsAction/Results/Outcome/OutcomeThinking/BehaviorThinking/BehaviorTraitsTraitsAssessment(Verification)Assessment(Verification)PredictionPrediction(Hypothesis)(Hypothesis)InputInput(fieldfield)OutputOutput15Hypothesis(Assignment)Delegation&Support(Development)VerificationVerification(Evaluation&Assessment)Evaluation&Assessment)JudgmentJudgment(Exit managementExit management)Hypothesis ExpansionHypothesis Expansion(WW)(WW)Competency management cycleCompetency PlatformCompetency Platform16Corporate value/brandCorporate value/brandHuman capital(competency platform)Human capital(competency platform)Financial(verification)Financial(verification)Technology&KMTechnology&KMOperational(SCM,CRM)Operational(SCM,CRM)Operational(SCM,CRM)Operational(SCM,CRM)A AB BC CD DHC poolHC poolIn-houseIn-houseOutside marketOutside marketInternal HR Market creation17
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