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Success Through HR ProfessionalsCompetencies and Career Developmentfor the General HR CommunityFebruary 20072024-05-04Success Through HR ProfessionalsObjectivesExplaintheHRcompetencyframeworkandthenewHRbehavioralcompetencies.Learnaboutthecareermanagementprocessingovernment.IdentifythestepsincreatingacareerdevelopmentplanReviewhowtoprepareforacareerdiscussionwithyourmanagerReviewwhathappensaftertheworkshopSuccess Through HR ProfessionalsAgendaCompetencywhatdoesthatmean?NewHRCompetencieswhatarethese?CareerDevelopmenthowdoesthislinktocompetencies?NextSteps-aftertheworkshopSuccess Through HR ProfessionalsObjective#1:WhatistheHRcompetencyframeworkandthenewHRbehavioralcompetencies?Success Through HR ProfessionalsWhyCompetencies?vPromoteamoreopenandtransparentculturevImprovethewayanorganizationselectsanddevelopsemployeesvIdentifyandencouragecorporatebehavioursvProvideacommonframeworkandlanguagetointegrateHRprocessesvSupportorganizationalchangevEncourageemployeestakemoreownershipfortheirowncareerdevelopmentValuesValuesTraitsTraitsMotivesMotivesSkillsKnowledgeNecessary fortop performancebut not sufficientCharacteristicsCharacteristicsthat lead to that lead to longer-termlonger-termsuccesssuccessWhatIsaCompetency?Acompetencyisanyobservableand/ormeasurableknowledge,skill,ability,orbehaviourthatcontributestosuccessfuljobperformance.Success Through HR ProfessionalsComponentsofaCompetencyDefinitionExplainswhatthecompetencymeansProvidescommonlanguagethateveryonecanunderstandinthesamewayScaleLaysoutabehaviourpatternforeachlevelbeginswithpassivebehaviourandgraduallyincreasesIncrementalandadditiveanyonelevelisinclusiveofallprecedinglevelsExampleofaScaledCompetencyA.Takes a Single Action to PersuadeA.Takes a Single Action to PersuadeD.Uses Indirect InfluenceD.Uses Indirect InfluenceTargetLevelC.Calculates Impact of Words or ActionsC.Calculates Impact of Words or ActionsB.Takes Multiple Actions to PersuadeB.Takes Multiple Actions to PersuadeImpact and InfluenceThe ability to persuade,convince,influence or impress others in order to get them to go along with or to support the organizations directionE.Uses Complex Influence StrategiesE.Uses Complex Influence Strategies(MCP 6-19)ComplexityMore ComplexLess ComplexSuccess Through HR ProfessionalsSuccess Through HR ProfessionalsTypesofCompetenciesBehavioural competenciesRefertomotives,traitsandattributesthatshapebehaviourandreflect“how”youapplyyourknowledgeandskillstoachieveresults.Technical competenciesRefertothespecificknowledgeandskillsrequiredtobeeffectiveinthejobandreflectthe“what”youknowandwhatyoucandotechnically.Success Through HR ProfessionalsNowthatweunderstandcompetencies,whatarethenewcompetenciesfortheHRCommunity?New HR CompetenciesEffective Interactive Communication Change LeadershipClient OrientationSelf Confidence/Courage of ConvictionsDecisivenessRelationship BuildingLeadership Competencies for the AS group:HR Competencies for the Community:Success Through HR ProfessionalsClientOrientationisdevelopingandmaintainingstrongrelationshipswithclients.Focusesoneseffortsondiscoveringandmeetingtheclientsneeds,whilebalancingagainstthegovernmentskeybusinessandstrategicpriorities.Clientsmaybebroadlydefined,includinginternal“customers”or“clients”,aswellasthepublic.Success Through HR ProfessionalsChangeLeadershipistheabilitytoenergizeandalertgroupstotheneedforspecificchangesinthewaythingsaredone.Peoplewiththiscompetencywillinglyembraceandchampionchange.Theytakeadvantageofeveryopportunitytoexplaintheirvisionofthefuturetoothersandgaintheirbuy-in.Success Through HR ProfessionalsEffectiveInteractiveCommunicationistheabilitytotransmitandreceiveinformationclearlyandcommunicateeffectivelytoothersbyconsideringtheirpointsofviewinordertorespondappropriately.Itincludesusingtactanddiplomacyinallcommunicationsaswellastheabilitytoconveyideasandinformation,bothorallyandinwriting,inawaythatbringsunderstandingtothetargetaudience.Success Through HR ProfessionalsCompetency Framework for the HR Community3 HR competencies required by all members of the HR Community8 leadership competencies for MCP employees3 leadership competencies for AS employeesLeadership qualities can be demonstrated by all members of the HR Community.Competencies that apply to the entire HR Community to enable HR professionals in government to utilize their skills and knowledge more effectively.Leadership qualities canbe demonstrated by all members of the HR Community.Success Through HR ProfessionalsTargetLevelsofProficiencyCompetencyLeadershipManagementConsultantDevelopmentalSupportClient OrientationEEDDCChange LeadershipDDCCBEffective Interactive CommunicationDDCCBDecisiveness-BSelf-Confidence-CRelationship Building-CSuccess Through HR ProfessionalsCompetencyActivitySuccess Through HR ProfessionalsVisionCompetencieswillhelptheHRCommunityworktowardsitsVision:TheHRCommunitywillstrivetomaketheGovernmentofNovaScotiaa“preferredemployer”.InFuture:ManagersareabletomanagetheirHRClientsarecomingtousaspartnersWeareafullyqualifiedHRCommunitythatcandeliverafullrangeofservicesOurHRCommunityhasahighlevelofjobsatisfactionandcontentmentSuccess Through HR ProfessionalsObjective#2:WhatstheCareerDevelopmentPlanningprocess?Success Through HR ProfessionalsWhatisCareerDevelopment?CareerDevelopment(orManagement)isaprocesswhereyouworkwithyourmanagertomapoutarealisticpathtoachievingyourcareeraspirationswithinthecontextoftheorganization.Itis:EmployeeownedManagerfacilitatedOrganizationallysupportedSuccess Through HR ProfessionalsWin-Win-WinEmployeesManagersOrganizationSuccess Through HR ProfessionalsOrganizationallySupported Communicate future direction and skill requirements Provide information and tools Post opportunitiesCareerDevelopmentRolesandResponsibilitiesEmployeeOwnedTake charge of their own development and career Close skill gaps for current and future positions Seize developmental opportunities Remember there are no promises or guaranteesManagerFacilitated Take time with employees to discuss career aspirations Listen and provide feedback,ideas and contacts Make choices to support developmentSuccess Through HR ProfessionalsCareerDevelopmentProcess1.DiscoveryDetermine Where You Want To Go2.AssessmentIdentify strengths&development areas3.PlanningMake a Career Development Plan4.PreparationGet closer to your goalManagement Support and CoachingSuccess Through HR Professionals1DiscoveryKnowyourself:vWhoareyou?vWhatisyourmotivationaltype?vWhatisyourpersonalitytype?vWhatareyourcareerassets?Success Through HR ProfessionalsAssessmentvAssesswhereyouareinrelationtowhereyouwanttobevIdentifyyourstrengthsanddevelopmentalneedsvBenchmarkyourgoals2Success Through HR ProfessionalsPlanningandPreparationPlanning:CreateYourCareerDevelopmentPlan34Preparation:HaveaCareerDiscussionandbeCompetitionReadySuccess Through HR ProfessionalsObjective#3:Whatarethestepsincreatingacareerdevelopmentplan?Success Through HR ProfessionalsWhatisDevelopment?Developmentisaplannedandsystematiceffortaimedatincreasingyourpersonaleffectivenessintargetedskillsandcompetencies.ThreekeyFactors:Assessment(smallaassessment)ChallengeSupportSuccess Through HR ProfessionalsSuccess Through HR ProfessionalsSuccess Through HR ProfessionalsPlanning:TheCareerDevelopmentPlanStep 1Complete Background InfoStep 2Set your development goalsStep 3Write your action stepsStep 4List obstacles and solutionsStep 5Evaluate progress/successAssessmentSupportChallengeSuccess Through HR ProfessionalsPlanningStep2Tochangemeansto“hard-wire”newbehaviorsthisactivityislikebuildingmuscleItiseasiesttobesuccessfulwhenyoufocusononeortwothingspracticedevelopingthese“muscles”foratleastsixmonthsChooseOneorTwoAreasforChangeChooseOneorTwoAreasforChangeSuccess Through HR ProfessionalsPlanningStep3-WriteActionStepsPurposevGivesyouanactionplanthatallowsyoutotrackyourprogresstowardsyourdevelopmentgoals.LinktoPMvMajorprojects/activitiesshouldbeincludedinyourperformanceappraisalformaswellasyourcareerdevelopmentplan.HowtodetermineactionstepsvIdentifyactions/activitiesthatwillstretchyourdevelopmentareas.Success Through HR ProfessionalsPlanningStep3ExampleStep 2 Development Goal:Client OrientationOffermorecreative/innovativesolutionstoclientproblemsandbeabletoexplainwhythesolutionwillworkfortheclientsituation.Step 3 Action Steps:Ask my manager about a challenging or difficult client problem she is currently involved with.Ask to work with her in helping to resolve the situation.Look for opportunities to collaborate with people from other CSUs or depart on initiatives or programs that may help my clients.Prepare and present a summary of my findings to clients.Read:Customer Service From The Inside-Out Made Easy,by Paul Levesque(Entrepreneur Press,2006).Success Through HR ProfessionalsActivity:DevelopmentActivities1.Using the sample CDP,complete development activities for John by creating action steps(Step 3)for his development goal for Client Orientation.2.Use the development activities resource guide.3.Report back to large group on which activities you choose.Success Through HR ProfessionalsObjective#4:HowdoIprepareforacareerdiscussionwithmymanager?Success Through HR ProfessionalsPreparation:TheCareerDiscussionvAskforatimetomeet.vMakealistofthethingsyouwishtodiscuss.Beorganized.vBringanythingyouthinkwouldhelpyourdiscussionupdatedresume,competencyassessment,previousperformancereviewandyourdraftCDP.vSeekfeedback.Expressanopennesstohearingfrankfeedback.vBewillingtomodifyyourplanafterreceivingfeedback.4Success Through HR ProfessionalsPreparation:CompetitionReadyvUnderstandgovernmentshiringpolicy.vUpdateyourresumeandcoverletter.vPracticeyourinterviewskills.vLookforopportunitiescareerand/ordevelopment4Success Through HR ProfessionalsNextStepsDiscovery and Assessment:Do any self assessments that you want to do using the various tools and resources available to you(Career Explorer Workbook,360,informational meetings,etc.)Planning:Draft your career development plan Preparation:Schedule a meeting with your manager and have your career discussion Incorporate any changes into your career development plan and provide to your manager by end of April 2007.Success Through HR ProfessionalsObjective#5:Whathappensaftertheworkshop?Success Through HR ProfessionalsCompetencyDictionaryComprehensive listing of competencieswithadefinitionandtargetlevelsofproficiencyProvidesacommon toolforengagingincompetencymodelingactivitiesandacommonlanguagearoundbehavioursandperformanceSuccess Through HR Professionals360LeadershipAssessment?A360LeadershipAssessmentisaprocessthatenablesyoutogatherconfidentialfeedbackaboutyourperformanceasaleaderfromindividualsyouworkwith:Manager Peers Direct Reports OthersSuccess Through HR ProfessionalsChangeManagementWorkshopsFocusisonchangemanagementeducation,tosupportthenewChangeLeadershipcompetencyandbuildingcapacitywithintheHRCommunityAvailabletotheHRcommunityinAprilRegisteronLearnNetFree!Success Through HR ProfessionalsFormoreinformationGotowww.gov.ns.ca/pscCheckoutHRPractitionersectionSuccess Through HR ProfessionalsQuestionsorComments?Thankyou!
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