餐饮服务技能之六点菜

一、呈递菜单(一)点菜服务位置：在客人左侧用双手递上，端正站在客人左后侧，左手握订单，右手执笔，站立姿势要美观大方(二)注意事项：1、不可身体前倾，贴近客人 2、不可用笔指着菜单 3、不可将订单放在餐桌上或趴在餐桌上填写订单 二、点菜（一）熟悉菜单 1、菜肴的制作方法 2、菜肴特点：原料、食品种类、价格、数量 3、菜肴烹调时间 4、菜肴的营养价值及食疗作用（二）推销菜肴（重点）1、针对不同宾客对象进行推销u（1）不同就餐目的u（2）不同民族、不同地区u（3）不同职业、收入u（4）不同年龄、性别、健康状况 不同就餐目的n填饱肚子或请人吃便餐n宾客慕名而来品尝菜肴n 以改善生活为目的n 以团聚为目的n 以宴请为目的n 以约会为目的本餐厅的风味特色菜突出菜肴丰盛与高档家庭不易制作的偏高档菜肴中低档经济实惠菜肴突出菜肴品种齐全突出菜肴的香甜可口 不同就餐目的n填饱肚子或请人吃便餐n宾客慕名而来品尝菜肴n 以改善生活为目的n 以团聚为目的n 以宴请为目的n 以约会为目的本餐厅的风味特色菜突出菜肴丰盛与高档家庭不易制作的偏高档菜肴中低档经济实惠菜肴突出菜肴品种齐全突出菜肴的香甜可口不同年龄、性别、健康状况老年人年轻人女宾穿着入时的爱美女士儿童体质欠佳的宾客脑力劳动者体力劳动者酥软、滑嫩、易消化造型别致、口味特别甜酸味有助于美容食品色彩鲜艳、口感香脆滋补性菜肴精细少油、高营养低热量味重、量大、高热量2、注意推销语言技巧：采用启发式或建议式语言不能使用命令或强制性语言uA 先生，您要饮料吗？uB 先生，您要什么饮料？uC 先生，我们有椰汁、芒果汁、牛奶，您要哪一种饮料？（）3、及时向宾客建议漏点的菜4、客人点菜过多或重复时要提醒5、如客人所点菜单上没有的或己销售完的菜肴时，要积极与厨房取得联系，尽量满足客人的需要或主动推荐在原料、口味上相似，价格上接近的菜肴，以激发宾客新的消费需求。（三）填写点菜单：餐桌号、进餐人数、日期、菜品、服务员姓名（四）复述确认，告客人大约等待的时间（五）下单 总步骤 接受点菜 提供建议 记录内容 复述确认 填写点菜单 案例分析：李经理欠账了李经理请几位教授到北京某酒店中餐厅用餐，孙教授对菜名不太熟，请服务员边讲解边点菜，点了几个中高档菜后，对服务员说：我们年纪都大了，想要些清爽的汤菜，像粟米羹之类的东西。服务员：我们有燕窝鱼翅羹特色羹汤。菜单上没有这道汤，孙教授以为价钱不贵，则每人点了一碗共十碗。结账时，餐费共6000元，羹为每碗498元共5000元。这次“欠账”真是孙教授的错误吗？案例分析1、服务员利用客人的“不懂行”为餐厅推销昂贵的高档菜应明白客人用餐目的是聚会畅谈，不是摆排场；这批老知识分子更讲究经济实惠2、点菜时，先为他们介绍菜单上的菜肴，并根据他们的需求和条件推荐厨师特色菜。3、要向客人实报价格，不能利用客人的无知欺骗他们Dsh6*UJync1#PDsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLAod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwl9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBpe3$RGzod2!QFuj8)WLApe3!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJymb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKznc1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk8)WLApe3$RGvk9-XMBqf4%SKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2#PEti7(VKzod2!QFuj8)WPEsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApd2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJynb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZOCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzoc1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5)WLApe3$RGvk9-XMBqf4%SHwk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7*UJync1#PEti7(VKzod2!QFxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFui7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod1#PEti7(VKzod2!QFuj8)WLApe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxpe3$RGvk9-XMBqf4%SHwla+YNCrg5&TIxmb0ZODsh6*UJync1#PEti7(VKzod2!QFuj8)WLAod2!QFuj8)WLApe3$RGvk9-XMBq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