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.,1,HotelEnglish,MrsLiu,.,2,Unit1TheReservationDepartmentUnit2TheFrontDeskUnit3TheHousekeepingDepartmentUnit4TheFoodandBeverageDepartmentUnit5TheBusinessCenterUnit6TheFitnessandRecreationCenter,HotelEnglish,预订部,前台,客户部,餐饮部,商务中心,健身娱乐中心,.,3,Lesson1IndividualReservationLesson2GroupReservationLesson3GuaranteedHotelReservationLesson4CancellationofHotelReservation,Unit1TheReservationDepartment预订部,个人预订,有保证预订,团体预订,团体预订,.,4,Learntoreserveroomsforindividualguest.Typesofrooms.Othersvocabulary.Dialogue.,Lesson1IndividualReservation,.,5,Singleroom.Doubleroom.Standardroom.Twinroom.Tripleroom.Rollawaybed.Insidestaterooms.Outsidestaterooms.Balconystaterooms.Suite.,Typesofrooms.,.,6,Tripletrpladj.三倍的；三方的Presidential,prezdenladj.总统的Suiteswitn.套房Standardstnddadj.标准的Rollawayrul,weiadj.可滚移的,Newwords,.,7,Singleroom,.,8,Doubleroom,带一张双人床的单人房。,.,9,带两张单人床的双人房，确定可以住两人。,Twinroom,.,10,Standardroom,标准间，基本是两张床，有可能只有一张大床（如大床），多数为一位客人入住设计，国内，与twinroom无太大区别。,.,11,Tripleroom,三人间。,.,12,Rollawaybed,折叠床,.,13,InsideStaterooms,内舱房。,.,14,OutsideStaterooms,海景房。,.,15,BalconyStaterooms,阳台房。,.,16,Juniorsuite.Bundsuite.Royalsuite.Standardsuite.Deluxesuite=honeymoonsuite.Presidentialsuite=thebestsuite.,Suite,.,17,Juniorsuite,简单套房。,.,18,Standardsuite,标准套房。,.,19,Deluxesuite=honeymoonsuite,豪华套房。,.,20,Presidentialsuite,总统套房。,.,21,Bundsuite,外滩套房。,.,22,Deluxeroom豪华房Businessroom商务房Superiorsuite高级套房Businesssuite商务套房,Othersvocabulary,.,23,Words.Theprocessofthetelephonereservation.Phrases.Serviceterms.Typeofhotels.,Dialogue,.,24,requirerkwavt.需要；要求；命令bundbndn.外滩chargetdv.收费reductionrdknn.降价peakpikn.高峰discountdskantn.打折limousinelmzinn.豪华轿车contactkntktv.联系expiration,ekspre)nn.期满confirmation,knfmenn.确认；证实Reservationrezvenn.预约，预订；保留,Words,.,25,1.接电话是不可以简单地回答“hello”，而应报上自己的公司或所属公司单位名称。例：“GoodMorning(afternoon/evening)!_Hotel!或_Hotelreservations!MayIhelpyou?”May/CanIhelpyou?Couldyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?,Theprocessofthetelephonereservation电话预订流程,.,26,2.登记及房型常用词汇前台：theFrontDesk大堂：LobbyBar登记：Register押金：Deposit姓：FamilyName/Surname全名：FullName推迟：Delay/postpone取消：Cancel确定：Confirm预订：Book/Reserve,Theprocessofthetelephonereservation电话预订流程,.,27,3.一般性的回答Isee,sir.Noproblem.Certainly.Ok.Surely.Yes,sir(madam).4.当客人的英语难以理解时a.面对客人的疑问，不要只是一味地回答Yes,Yes.b.听不懂，要向客人提出疑问，或是先向对方说“Justamoment,please.”c.Pardon?Pardonme?Ibegyourpardon?5.Welcome,sir(madam).Welcometo_Hotel,sir(madam).,Theprocessofthetelephonereservation电话预订流程,.,28,Dialogue,.,29,CanIhelpyou?这是口语中一句极为常用的句子（也说WhatcanIdoforyou？或MayIhelpyou？等），广泛用于商店、饭店、旅馆、邮局、办事处等场所，作为对顾客的招呼语。其本义是：要我帮忙吗？我可以帮你吗？我能替你做点什么吗？但具体含义要视场合而定。CouldI_?MayI_?Idliketodo我想做某事Itsthefirsttimethat第一次做某事lookforwardton/Ving期盼、期待,Dialogue,.,30,expecttodosth期待或期望去做某事Howlong_?指多长时间，主要用来对一段时间(如threedays,fourweeks等)提问：howlongdoyouthinkyoullbegone?你想你会离开多久?Howmuch_?howmuch后面需要加不可数名词，比如钱（money)、时间（time)、食物（food)等。howmany后面接可数名词，如动物（ainimal)、地点（place）、人（people)等等。,Dialogue,.,31,CouldItakeyourname?您叫什么名字？Atwhattimewillyouarrive?您几点到达？Howlongdoyoureservetworooms?您要以谁的名字预订？Whattypeofroomdoyourequire?您想要什么房间？,Usefulexpressions,.,32,BusinessHotelsBusinesshotelsaremainlysetupforbusinesspeople.Theyareusuallylocatedindowntownorcommercialhubofacity.,Typeofhotels,商务酒店是以商务客人而非旅游度假客人为主的酒店。与度假客相比，商务客对于酒店的选择更挑剔，同时也愿意为服务支付高价格。酒店还要有宴会厅、会议室和商务中心。一家好的商务酒店通常具备以下特点:位置好，距离商务活动中心比较近酒店的商务设施齐全。,.,33,Businesshotels,.,34,Businesshotels,.,35,VacationHotelsVacationhotelsaredesignedforpeopleonvacation.Thenareusuallyveryclosetotheplacessuchasthebeach,thehotspringandscenicspots.假日酒店多为度假的人群而设计的。一般多在各主要城市及度假胜地、服务设施更全的地方。,Typeofhotels,.,36,VacationHotels,.,37,VacationHotels,.,38,VacationHotels,.,39,EconomyHotelsEconomyhotelsareakindofchainhotels.Thenearngoodreputationfortheirlowpricesandconsiderateservices.经济型酒店因剥离了高星级酒店的大量非核心功能，只为消费者提供安全卫生的客房服务(床+卫浴)，从而使顾客花较少的钱就能享受睡眠，填补了高星级酒店太贵与低星级酒店和社会招待所价格低但卫生、服务没有保障之间巨大的市场空间。,Typeofhotels,.,40,EconomyHotels,.,41,Lesson2GroupReservation,.,42,Words:agencyednsin.经销处,代理行tarifftrfn.价目表travelagency旅行社tariff价目表keycard电子开门卡；出入证,LookandLearn,.,43,LookandLearn,travelagency,tariff,Keycard,.,44,Words:consistknsstv.组成superiorsupradj.高级的systemsstmn.制度cotktn.有围栏的儿童床offerfv.提供depositdpztn.押金,Dialogue,.,45,wouldliketodowouldliketodo是固定搭配would的用法如下1）wouldlike；Wouldliketodo=wantto想要，为固定搭配。Wouldyouliketogowithme?2）Willyou?Wouldyoulike?表示肯定含义的请求劝说时，疑问句中一般用some,而不是any。Wouldyoulikesomecake?3）否定结构中用will，一般不用would,wontyou是一种委婉语气。Wontyousitdown?,Phrases,.,46,consistofbemadeupof；becomposedof由组成；包括Carbondioxideconsistsofcarbonandoxygen二氧化碳由碳和氧组成。Manconsistsofsoulandbody人由灵魂和肉体组成。Thesocietyconsistsof30members这个协会有30个会员组成。Oneyearconsistsof365days一年有365天。,Phrases,.,47,thankyouforThanksfor和Thankyouforyour后面都跟名词或动名词，表示感谢，具体意思可根据语境来理解和翻译。外国人之间表示礼节和客气也常用这2个句型，即使是你没有帮他们什么忙但他感到占用了你的时间，也会说Thankyouforyourtime.,Phrases,.,48,KnowwheretostayBookingdiscounthotelsdoesntmeanthatyouhavetosacrificethequalityofyourstay.Youwillfindmanycut-ratehotelsinsafeenjoyableareas.Keepinmindthatbookingahotelawayfrommajortouristsitesandcitieswillensurethecheaprates.sacrificeskrfasv.贡献，牺牲touristtrstn.旅行者ensurenuv.保证，确保打折的酒店并不意味着牺牲你的入住质量。你会发现许多特价酒店坐落在既安全又舒适的地方。记住想要便宜的价格就要预订远离旅游景点或旅游城市的酒店。,Reading,.,49,AvoidpeaktravelseasonsAvoidingthemostpopularmonthsoftraveltoyourdestinationwillsaveyourmoney.avoidvidv.避免destinationdestineinn.目的地避免在旅行旺季出行可以为你节省开销。,Reading,.,50,SearchonlineGoonlineandviewpricesforhotels.Youmightfindmanysitesarehelpful.Besuretocompare3or4differentsitestofindthecheapesthotelrates.sitesaitn.网站，网点上网寻找酒店时，有许多网站可供参考。但想要找到最便宜的酒店，一定要在3、4家不同的网站比较。,Reading,.,51,ConsiderahostelAgreatwaytosavemoneyonhotelaccommodationsisstayingatayouthhostel.Youthhostelsusuallyofferbunkbeds.accommodation,kmdeinn.住宿hostelhstln.旅舍，招待所bunkbkn.床铺，上铺，下铺一个不错的省钱方式就是住青年旅舍。青年旅舍可以提供上下铺的床位。,Reading,谢谢观看！,
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