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1ContentsMini-project6Writing a Letter of Complaint5Reading B3GrammarAttributive Clauses 8Reading A2Warming-up1Language Lab7Listening&Speaking42Your site hereMatch the following express companylogos with their names.Task 1Use one or twosentences todescribe the meaning of the following shipping labels.Task 2Warming-up3Task 1A.Express Mail Service B.United Parcel Service C.Federal ExpressD.China Railway Express4Task 25Suggested AnswersYou should(Picture 1)isolate it elsewhere.(Picture 2)not stack it with other stuff.(Picture 3)not use hooks to lift it up.(Picture 4)place it with this side up.(Picture 5)handle with care.(Picture 6)keep it dry.6Reading A How Do We Transport Our Goods?Text StructureTask 1&2Business Know-howLanguage Points7Text StructureThe advantages and disadvantages of each mode of transport.There are five major mode of transport forgoods:rail,water,road,pipeline and air.Two PartsPara.1 Para.2-68Para.19vParagraph 1vbe characterized by:to have the character or qualities ofve.g.This book is characterized by colorful pictures.10Para.111Para.212vParagraph 2vlie in:(of ideas,qualities,problems,etc.)to exist or be foundve.g.The problem lies in deciding when to expand the business.vcompare favorably with:to be better in nature or quality in relation to anotherve.g.Your spoken English compare favorably with your sisters.13Para.2v 14Para.315vParagraph 3vin relation to:connected with or compared with something.ve.g.Womens earnings are still low in relation to mens.vwhat matters the most:what is the most importantve.g.What matters the most is the way you look at your life.16Para.3v 17Para.418vParagraph 4vadvantage n.v advantageous adj.vdeliver v.v delivery n.e.g.free delivery19Para.420Para.521vParagraph 5veconomic adj.of or relating to the production,development and management of material wealth,as of a country,household or business enterprise;of or relating to an economyvc.f.economical adj.not spending more money than necessaryvmaintain v.vmaintenance n.22Para.523Para.6 Air freight is used for goods where the higher cost of transport by air gives way to other considerations.For example,speed is the most important factor for the transportation of perishables,medicines and spare parts,while safety is the key to the transport of goods of high value.24vParagraph 6 v give way to:to be replaced byve.g.Excitement gave way to fear as she stepped on the stage.vthe key to ve.g.the key to success25Para.626Task 1 Find out the advantages and disadvantages of each mode of transport mentioned in the passage.Some are provided for you.Mode of Transport AdvantagesDisadvantagesrail1)Capable of meeting different needs2)Capable of carrying heavy and light products3)Capable of running at different speeds4)Favorable freight rateswaterOffering low-cost means of carrying bulky,low-value productsLimited speed27road1)Capable of performing door-to-door delivery2)Capable of reaching faraway places3)Capable of avoiding repeated handling and transshipmentpipeline1)Capable of being laid on land or under water2)Economical to transport crude oil and natural gas,especially when the volume is largeThe cost of construction and maintenance is high.air1)Capable of running at high speeds2)safeThe cost is higher.28 Decide which mode(s)of transport is(are)preferable for the following goods.An example has been provided for you.Goods Mode(s)of Transport1.Fresh flowers from Holland to Japan 2.Jewelry from Hong Kong to Dalian 3.Timber from Northeast China to Mongolia 4.Crude oil from Russia to Northeast China A.rail B.water C.road D.pipeline E.airEEA,CD29Goods Mode(s)of Transport5.Bulky coal from Taiyuan to Lianyungang 6.Furniture from China to England 7.Iron ore from Russia to Italy 8.A parcel from Guangzhou to a small village in Jiangxi ABBA,C30Business Know-howvSending Mails by China PostChina Post provides three International Mail Services for letters and parcels Airmail:The mail is sent by aircraft.It is the fastest and the most expensive.Surface Mail:The mail is sent by road,rail or sea instead of air.It is the slowest and the least expensive.Surface Airlifted(SAL):The mail is handled as Airmail between two countries,and as Surface Mail inside both countries.It is faster than Surface Mail while less expensive than Airmail.31v Express Mail Service(EMS)is another option for international mails.It is faster but much more expensive than the three services above.32 Reading B FedEx International Air WaybillAfter-class Reading33Listening&SpeakingTask 1Task 2 Task 3 Task 4 Task 534 A customer is calling to ask about an order.Listen to the conversation and answer the following questions.1.What is the order number?98072.When was the order shipped?On the eighteenth35 Listen to the conversation between a customer and the manager of the Delivery Department.Then fill in the blanks with what you hear.M:Could you deliver our goods by train?W:Why?According to our we should deliver them by truck.M:We hope we can receive the goods .Its faster by train.W:Dont worry.Well have no trouble meeting your .And if a customer requests a carrier other than truck,he must bear the .M:Well,in that case,we dont insist on changing the if you promise to deliver the goods on time.W:All right.Thank you.contractAs soon as possibledelivery dateadditional charges Mode of transport 36 Betty Wilson is discussing with Andrew Blare about some terms of the contract.Listen to the conversation and choose the best answer to each question you hear.37 Frank Murphy receives a call about delivery arrangements.Listen to the conversation and complete his notes.Mr.Murphys Notes1.The ship reached Shenzhen Port()and started unloading in the afternoon.2.Therere()containers in all.3.The trucks should arrive()or early Thursday.4.Call the()and ask if the imports can be unloaded on Saturday.late Wednesday this morning threewarehouse manager 38 Listen to the passage twice and fill in the blanks with what you hear.v Getting your products to your customers on time,in good condition and at a reasonable cost,is very important.As for the means of shipping your products,that decision should be made your business needs and budget.v Four main means of transport are used internationally.Road transport is choice for shipping goods within a country.Prices are different according to whether the shipment is a full-truck load or a less-than-full-truck load.The railway is another important means of transport within a country,particularly where roads are .Air transport is the most expensive choice.However,it has the advantages of on the basis of the most popularIn poor condition39v speed,reduced insurance and .Water transport is used mainly for heavy goods.It is the slowest but least expensive mode of transport.v Besides means of transport,you will also need to pay attention to product packaging and insurance.Packaging protects your goods from shipping damage.It is v that you insure your products.Insurance protects you against financial loss when products are stolen,damaged,delayed or accidentally lost.storage costsstrongly recommended 40Writing Letter of Complaintv A letter of complaint requests compensation for defective or damaged goods or for poor services.It usually consists of the following parts:v 1.Background:describing the situation;v 2.Problem:explaining cause and effect;v 3.Solution:stating exactly what you want to be done about the problemv 4.Warning:stating actions to take if the problem is not solvedv 5.Closing:ending with a wish to solve the problem.41Mini-projectvWork in groups.You need to send a very urgent document to a teacher in London University.Search online for companies that offer this service.Compare their services and make a choice.Then report the details to your class.42Language LabTTask 5Task 1Task 2Task 3Task 443Match the words or phrases on the left with their meanings on the right.44Complete the following sentences with the words or phrases from Task 1.Change the form if necessary.4546Rewrite the following sentences after the models.4748Rewrite each of the following sentences with the words or phrases given in the brackets.4950Translate the following into English using the given words or phrases.v v v 51 52Grammar-Attributive Clauses 在英语复合名中充当定语的句子称作定定语从名语从名。定语从句所修饰的词称作先行词先行词，先行词可以是名词、代词和动名词。定语从句由关联词引导，关联词关联词（也称引导词）通常是关系代词和关系副词关系代词和关系副词，它们不仅起到连接的作用，而且也在从句中充当一定的成分。53引导词语法成分指人指物指人或物关系代词主语WhoWhichthat宾语Who/whomWhichThat定语Whosewhose /关系副词状语时间地点原因whenWhere(in/at/onwhich)Why1定语从句的引导词定语从句的引导词542.限制性定语从句（Restrictive Attributive Clause）和非限制性定语从句（Non-restrictive Attributive Clause）1)限制性定语从句是先行词不可缺少的部分，缺少限制性定语从句会使整个句子意义不完整或含糊不清。e.g.That is the factory that we want to visit.Those who want to attend the concert must book the tickets online.2)非限制性定语从句往往用逗号与主句分开，是对先行词的补充说明，即使去掉也不影响整个句子意思的完整性。e.g.They went to Shenzhen International Convention Center,where they saw a lot of new hi-tech products.The message was left by Mr.Johnson,who was here a moment ago.55Exercises on Ss BookPage 9456Add your company slogan57
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